The condo was nice and clean. We’ve stayed at Fall Line condos before and the location and layout was familiar. But, there were 3 major problems.
1. This location is DEFINITELY NOT SKI IN / SKI OUT. There was no where to store skis or boots. At best, the locker can accommodate 4 skis. And nowhere for boots. We even asked about storage prior to the rental and we were assured that it wasn’t a problem. Since you can’t bring skis or boots upstairs into the condo, it is necessary to store skis and boots at the mountain base. Not ski in or ski out. This was the solution that the Vacasa representative eventually suggested.
2. We arrived in the evening on 12/25/2022 and were told to expect to find a parking pass in the condo. It wasn’t there, but we did find tow truck warning on the car in the morning. That required us to wait around all morning for the condo office to open so that we could get a parking pass. Maybe Vacasa could have assisted, but that brings me to issue #3.
3. The local representative was non existent. We contacted Vacasa for assistance when we checked in (12/25). It was Christmas so we didn’t expect an immediate response. But the local representative didn’t reply until 12/29. We contacted them daily asking for minor help on 2 issues and the response was silence for 4 days. What if there was a major problem? We are regular VRBO renters and travel often. We don’t expect a hotel experience, but there should be a timely response from the unit owner. In over a dozen VRBO rentals we’ve never been disappointed. We will continue to use VRBO, but we will ABSOLUTELY NOT RENT WITH VACASA AGAIN.