2/5 Poor
Greg
14 Mar 2020
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointed
Stayed here three year's ago, can not believe how much this hotel has gone down hill. The only saving grace is Mr Elvis who was there last time we stayed there and still is, he is fantastic. When we stayed last time they had the executive club which was on the second highest floor with wonderful views and service for 2 hours of free cocktails and mini buffet, free afternoon tea and breakfast, which is closed now. This is all served now on ground floor and is disappointing to say the least, service is unbelievably bad . Food is terrible music is so loud you can not sit outside and sometimes they wont allow you to sit outside even if no one is sitting there. We were on the 17 floor and could not sleep because the music was so loud till 11-30pm every night on the ground floor asked could they turn down the music at 10-30pm to no avail, totally unacceptable . Since we were there the rooftop bar has been closed for 12 months. I do not recommend this hotel
Stayed 7 nights in Mar 2020
