“Check in was easy, very helpful staff. I enjoyed our individual unit, a unique setting. The food was good, great hours for serving. Airport shuttle was great. Will definitely refer my friends. Thank you”
“Camera spaziosa e pulita. Personale molto attento alle esigenze degli ospiti. Ho avuto un problema con la tv e sono stato prima spostato in un'altra stanza e poi il tecnico ha sistemato il giorno dopo il ricevitore satellitare. Non ho fatto alcuna colazione nè cenato, quindi non posso esprimere alcun giudizio; per ragioni organizzative (escursioni in prima mattinata) e di check in (fatto in serata) ho dovuto rinunciare. Staff molto presente e prezioso per i consigli relativi all'acquisto di……
“Wonderful stay. I recommend each guest must be provided with the gate remote as there is a delay in opening the gate or there should be a gateman stationed at the gate”
“Staffing was a major issue. There was a cleaner there when we got there and didn’t seem to have any information about us coming. The rooms weee clean but little things were broken (tv remote).
When we tried to leave the next morning, there was absolutely no staff around and we couldn’t get out of the gate. It took us 10 minutes to figure out how to get out of the grounds. No communication from anyone.
It would be a great little spot to stay if there was a bit better service. ”
“The property was clean, but substandard in most areas. The welcome on arrival was pretty much non existent and we were told our confirmed Expedia booking didnt exist.
The room was very small and the shower more so. There was 1 towel for 2 of us, though another was delivered on request.
The aircon, which was essential leaked water when switched on. We put down a towel to catch the drips, but by morning the curtains (which incidently couldn't be opened) were drenched as was the towel we placed……
“The sink had no plumbing traps, so it smelled like a sewer if you hadn't used the sink for a while.
The lock to the door was really hard to both lock and unlock. I stayed in two different rooms, one didn't have the possibility to lock the bathroom.
No restaurant within walking distance and no possibility to make your own food except for a water boiler. Really low level of sounds proofing.
The staff was really friendly and helpful though 😊”
“WILL NOT HONOR YOUR RESERVATION. A member of my party arrived on the check in date with the confirmation from Hotels.com. The concierge informed them there was no record of the reservation and that the KESMO LODGE DOES NOT WORK WITH HOTELS.COM.
Hotels.com worked with me to resolve the issue, but the Kesmo Lodge was completely absent and not part of the solution. ”
“The hotel is situated on dirt roads and is close to nothing. The rooms had dead bugs and it seemed unkept. Our reservation included free airport pickup and free breakfast. However, we had to pay for transfer and no free breakfast. According to the hostess, we paid a special rate and it did not include those items. Also, there is no reception after 3 pm (hard to find the hostess at any time), so if something goes wrong, there is no where to go. Also, the power went out in the middle of the……
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