2/10 糟糕
April
与家人出行, 商务旅客
2025 年 11 月 19 日
满意：住宿条件和设施，清洁度
Stay away. This is the most unprofessional and unsafe hotel experience I’ve ever had.
During our stay, the staff at Casa Coco repeatedly changed prices, blocked us from leaving, and involved the police in what should have been a simple discussion about an agreed-upon charge for an additional guest.
The problems began when reception refused to let us go on our planned excursions, claiming we had “unpaid transport fees” — even though the driver they referenced was not there and we had not used any transport from the hotel. They also kept changing the price for an extra guest who stayed two days. We agreed to pay, but every time we attempted to pay, the price increased again.
The manager insisted the payment be made in euros, not the local currency (CFA), which is a major red flag and felt like the beginning of a scam. When we tried to leave to resolve the situation calmly, the staff blocked our taxi, refused to let us depart, and then called the police on us.
We were taken to the local police station, where we sat for almost three hours while the hotel kept changing numbers again before finally settling on a price. The entire experience was intimidating, unregulated, and completely unprofessional. At no point did we feel safe.
Casa Coco operates with inconsistent pricing, intimidation tactics, and zero regard for guest safety or honest business practices. Travelers should be aware that you can be harassed, overcharged, or detained for disputes you are not responsible for.
April
2025 年 10 月入住 6 晚
