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"The food was excellent! The service was great. The building is newer and attractive. The old style printing activity offered at the hotel was informative and fun to do."

"The Unzen ration is very Sulphur based - don’t smells very bad ! This hotel has amazing gardens but the food is very bad for an expensive Onsen ! We are on a 10 day Onsen trip and this is the worst food we have eaten - go somewhere else "

"This hotel has rooms bigger than most typical Japanese hotels. The bed is comfortable, spacious bathroom and small kitchenette. There was car parking available and facilities are clean all around. It’s within walking distance of the hells juku and convenience stores and restaurants too. The only problem is the onsen was nonoperational when we stayed."

"Delicious food, excellent service and great accommodation "

"I would have liked more electrical outlets."

"Staff are very friendly and helpful, the room was very clean. Just a bit dated and lacking in amenities."

"Everything is clean. The view from the balcony is great. The private sauna ia a unique facility."

"Our tatami room was incredibly dirty, dusty and bathroom wS leaking n smelly. Bathroom near dining room, water leaked around the toulet when flushed. Sests stuck to dining room floors because floors were vrimy n sticky. When i showed the staff at the front desk, pictures of the grimy tib, they only apologizedand said the hotel is old. We have stayed in 400 yo lodgings in narita, rome and venice that were clean! I wish i could show u puctures that i took! "