In-room safe, desk, blackout curtains, iron/ironing board
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Reviews of Hampton Inn & Suites Norfolk-Airport

2.5 out of 5
Hampton Inn & Suites Norfolk-Airport
1511 Usaa Dr, Norfolk, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 80 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. The staff was friendly. The only complaint I have is there was no lactose free milk at breakfast. I am lactose sensitive and there was no dairy free options at breakfast
Stayed 1 night in May 2024

6/10 Okay

skander

Pipe in wall had running water all night making it hard to sleep
Stayed 1 night in May 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast has run out of certain items before closing, the past few times that we’ve stayed there. It’s been the same cook each time, and she is not professional at all. It’s the younger cook.
Stayed 3 nights in Apr 2024
Response from Kelsey S. on 6 May 2024
Thank you for providing Feedback

8/10 Good

Jeffrey Glasco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Apr 2024
Response from Kelsey S. on 30 Apr 2024
Thank you for your feedback.

10/10 Excellent

Richard F Middleton

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kelsey S. on 1 May 2024
Thank you for your feedback

2/10 Terrible

Shannon

This was one of my top three worst hotel experiences ever. The walls must be paper thin, as I could hear every word spoken in the room beside mine. The first morning, I was awakened to a very loud conversation at 5:30 am, which lasted for 40 minutes. I called down to the front desk to ask them to come up and ask my neighbors to keep it down, but there was no answer. I knocked on the neighbor's door twice, but their loud conversation continued. The same thing happened the next night at 1:30 am. If you value your sleep, DO NOT STAY HERE!!!
Stayed 2 nights in Apr 2024
Response from Kelsey S. on 29 Apr 2024
Thank you for your feedback

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kelsey S. on 29 Apr 2024
Thank you for your feedback

8/10 Good

Tanyia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, family oriented property. Close to many dining and shopping options. Breakfast wasn’t bad at all.
Stayed 3 nights in Apr 2024
Response from Kelsey S. on 24 Apr 2024
Thank you for your feedback

10/10 Excellent

Jacqueline

Stayed 1 night in Apr 2024

10/10 Excellent

John, Huntington Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothings unique
Stayed 1 night in Apr 2024
Response from Kelsey S. on 17 Apr 2024
Thank you for providing feedback

2/10 Terrible

Katherine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
We stayed one night. During that time, we saw two live roaches in our room. Informed head desk. All they said was thanks for letting us know!
Stayed 1 night in Apr 2024
Response from Kelsey S on 15 Apr 2024
Thank you for providing us feedback.

10/10 Excellent

Jodi

Easy remote check in. Fast airport shuttle service. Friendly staff!
Stayed 1 night in Apr 2024
Response from Kelsey S on 15 Apr 2024
Thank you for your feedback

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a very nice and close the Navy Base
Stayed 3 nights in Mar 2024
Response from Kelsey S on 15 Apr 2024
Thank you for your feedback

10/10 Excellent

sammie

Stayed 1 night in Apr 2024
Response from Kelsey S. on 1 May 2024
Thank you for your feedback

10/10 Excellent

Dixon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility, friendly staff, good breakfast.
Stayed 2 nights in Mar 2024
Response from Kelsey S on 12 Apr 2024
Thank you for your feedback

10/10 Excellent

jazlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelsey S on 9 Apr 2024
Thank you for your feedback

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and very clean room
Stayed 1 night in Apr 2024
Response from Kelsey S on 9 Apr 2024
Thank you for your feedback

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities
Nice Place, great staff
Stayed 1 night in Apr 2024
Response from Kelsey S on 9 Apr 2024
Thank you for your feedback

4/10 Poor

Tim

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel but didn’t get any sleep the 3 nights I stayed there was a high school baseball team above us and were jumping and making all sorts of noise til 1am called multiple times to the front desk and they said all they could do is tell them to stop but that was it very disappointed
Stayed 3 nights in Mar 2024
Response from Kelsey S on 9 Apr 2024
Thank you for your feedback

8/10 Good

Patricia E

😌
Stayed 1 night in Mar 2024
Response from Kelsey S on 9 Apr 2024
Thank you for your feedback

10/10 Excellent

Starr

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Heather on 1 Apr 2024
We are so glad you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

Piotr

Stayed 1 night in Mar 2024
Response from Kelsey S. on 22 Apr 2024
Thank you for your feedback

10/10 Excellent

Cynthia

Stayed 1 night in Mar 2024
Response from Kelsey S. on 22 Apr 2024
Thank you for your feedback

10/10 Excellent

Frances

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hampton Inn always meets and exceeds expectations.
Stayed 1 night in Mar 2024
Response from Kelsey S on 28 Mar 2024
Tahnk you for providing feedback

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey S on 28 Mar 2024
Thank you for providing feedback

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kelsey S on 27 Mar 2024
Thank you for your feedback.

10/10 Excellent

Susan, Ocoee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is always nice and the breakfast is always good! The place is always clean. Our rooms are stocked.
Stayed 2 nights in Mar 2024
Response from Kelsey S on 25 Mar 2024
Thank you for your feedback

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible and the rooms are huge and clean
Stayed 1 night in Mar 2024
Response from Kelsey S on 25 Mar 2024
Thank you for your feedback

10/10 Excellent

Joni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey S on 19 Mar 2024
Thank you for your feedback

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Kelsey S on 19 Mar 2024
Thank you for your feedback

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelsey S on 25 Mar 2024
Thank you for your feedback

10/10 Excellent

KAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 1 night in Feb 2024
Response from Kelsey S on 8 Mar 2024
Thank you for providing feedback

10/10 Excellent

Jonathan B

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to everything
Stayed 1 night in Mar 2024
Response from Kelsey S on 7 Mar 2024
Thank you for your feed

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place that is convenient to the airport. Have stayed here twice already, will stay again.
Stayed 1 night in Feb 2024
Response from Kelsey S on 5 Mar 2024
Thank you for your feedback

8/10 Good

Lawrence

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kelsey S on 5 Mar 2024
Thank you for your feedback.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kelsey S on 1 Mar 2024
Thank you for your feedback

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and long-term parking available
Stayed 1 night in Feb 2024
Response from Kelsey S on 29 Feb 2024
Thank you for your feedback

10/10 Excellent

Lori

Stayed 1 night in Feb 2024
Response from Kelsey S on 25 Mar 2024
Thank you for your feedback

6/10 Okay

Ramon

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Kelsey S on 28 Feb 2024
Thank you for your feedback

2/10 Terrible

Yesenia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had water leaking and smell terrible. The hotel never offered another room and they charge the 50$ when we check in ! I should it get a discount for staying there ….
Stayed 1 night in Feb 2024
Response from Kelsey S on 26 Feb 2024
Thank you for providing feedback

6/10 Okay

Brett, Burke

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Old
Stayed 1 night in Feb 2024
Response from Kelsey S on 26 Feb 2024
Thank you for providing feedback

10/10 Excellent

Adrienn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good, gym needs upgrade pool was good size fun and warm convenient location. room clean
Stayed 2 nights in Feb 2024
Response from Kelsey S on 22 Feb 2024
Thank you for your feedback

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Room was large and clean. Staff was friendly.
Stayed 1 night in Feb 2024
Response from Kelsey S on 22 Feb 2024
Thank you for your feedback

8/10 Good

Lavon

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay we always stay there went we come to town thank you for being there for us
Stayed 1 night in Feb 2024
Response from Kelsey S on 21 Feb 2024
Thank you for your feedback.

8/10 Good

Frances

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at front desk was very pleasant. Pool was not open but they did open it.
Stayed 3 nights in Feb 2024
Response from Kelsey S on 19 Feb 2024
Thank you for your feedback

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Room comfort
It was decent but the AC was noisy through out the night.
Stayed 1 night in Feb 2024
Response from Kelsey S on 15 Feb 2024
Thanks for providing feedback.

10/10 Excellent

Jan

Stayed 1 night in Feb 2024
Response from Kelsey S on 15 Feb 2024
Thank you for your feedback.

8/10 Good

Sean

Stayed 1 night in Feb 2024
Response from Kelsey S on 12 Feb 2024
Thank you for your feedback.

4/10 Poor

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsey S on 12 Feb 2024
Thank you for your feedback

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle driver and night clerks were very friendly and accomodating.
Stayed 1 night in Feb 2024
Response from Kelsey S on 9 Feb 2024
Thank you for your feedback