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Reviews of Holiday Inn Express North East, an IHG Hotel

2.5 out of 5
Holiday Inn Express North East, an IHG Hotel
101 Hotel Plz, North East, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 205 out of 440 reviews" "
Rating 8 - Good. 135 out of 440 reviews" "
Rating 6 - Okay. 42 out of 440 reviews" "
Rating 4 - Poor. 39 out of 440 reviews" "
Rating 2 - Terrible. 19 out of 440 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Robert, danvers

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generally, the stay was OK. Clean room, decent bed, good breakfast (scrambled eggs and bacon) the first day. Not so good the second (pre-made egg and cheese foldovers; yukky sausage patties). Generally the property is tired. Example: you are greeted in the "lobby" by two orange faux-leather chairs, both with massive areas on the arms where the spray-on leather has fallen off. Room furniture chipped and old. Very busy/noisy truck route outside.
Stayed 2 nights in May 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t normally leave reviews but I have to commend the staff at the Holiday Inn. We were towing a boat that needed to be plugged in to charge the batteries. They couldn’t have been more accommodating and pleasant. The hotel was clean and quiet which was the cherry on top.
Stayed 1 night in Apr 2024

4/10 Poor

Samuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic. Would give 6 stars if I could. I only noticed one thing that could be improved. There are no dimmers on the lights. You either get pitch black or the power of a thousand suns. Again, this is minor. You can adapt by turning on the bathroom light and leaving the bathroom door mostly closed. Downside is your dark-adapted eyes will still get that initial blast of a thousand suns.
Stayed 2 nights in Apr 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to food and driving.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tammy, Cherry Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to where we were going, so it was very convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Ketan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Mar 2024

6/10 Okay

Fred

Business traveller
Liked: Cleanliness, amenities
The clerk at the reservation desk was curt and patronizing; and she clearly didn't want to be bothered by customers.
Stayed 2 nights in Mar 2024

6/10 Okay

Johnny

Travelled with family
Disliked: Staff & service
There were no rooms ready at 1530. Staff was too busy in personal conversations. The room they finally gave was missing towels and the sink drain was stuck closed
Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and easy to get too.
Stayed 1 night in Feb 2024

10/10 Excellent

DEBRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased!
Helpful front desk staff, room was ready before check in time. They were able to accommodate an extra night due to weather. .
Stayed 1 night in Feb 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Feb 2024

10/10 Excellent

Benedict

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff,clean room and a comfy bed.perfect.
Stayed 1 night in Jan 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy on and off from I95. Short drive to great dining. Multiple problems with key card and lock.
Stayed 1 night in Jan 2024

8/10 Good

Kathryn

Stayed 1 night in Jan 2024

10/10 Excellent

Omeca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in North East
Front desk staff is Top Tier
Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Theresa

Travelled with family
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Diane

Liked: Cleanliness, staff & service
Dining area is pretty worn down, buckling floors and peeling furniture.
Stayed 1 night in Dec 2023

10/10 Excellent

Mary Anne, Sterling

Stayed 1 night in Nov 2023

6/10 Okay

Alicia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very tired and smelly
Lobby and vending area smelled horrible. Elevator made horrible noises.
Stayed 1 night in Nov 2023

6/10 Okay

Melissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place
Very clean and homely. We loved the room and it was very comfortable and cozy in the room.
Stayed 1 night in Oct 2023

8/10 Good

Cassandra

Was woken up by construction, hammering, banging before 9 am on a Saturday.
Stayed 1 night in Oct 2023

8/10 Good

mark j.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Shower was great, as there was an excellent water pressure. The hotel needs an update.
Stayed 1 night in Oct 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it all cant pick and choose on nothing everything was great the food the room the everything
Stayed 3 nights in Sep 2023

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Gautam

Stayed 1 night in Sep 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone of the staff was was helpful and friendly. The room was clean and kept that way during our stay. The kitchen staff was very friendly the only negative was Sunday morning breakfast things kept running out , because the hotel was booked to capacity and the kitchen staff was understaffed for the crowd. And some more parking spaces had to be added because there’s no spaces left when they were at full capacity. And two thumbs up to the kitchen staff for their best efforts on trying to keep up with Sunday mornings crowd.

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prompt service and a good breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Janine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't in a scenic area. BUT we liked everything else! The room furnishings were clean and well maintained. The sheets were soft and so were the pillows. Julia, who made the breakfast, kept everything stocked and hot. Eggs with cheese, pancakes, pork or turkey sausage, delish coffee, plus more! And the outside pool was fun too.
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas, saylorsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a second time at this property. Welcoming staff. A solid hotel. Bed is comfortable and supportive. Room is pleasant and comfortable. Breakfast is a nice perk. Decent little area to eat - some healthy options. Front staff and kitchen staff pleasant and helpful. I would recommend for your stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the staff was very friendly and helpful throughout our visit.
Stayed 4 nights in Jul 2023

10/10 Excellent

Tom

Stayed 2 nights in Jul 2023

2/10 Terrible

James

Stayed 3 nights in Jul 2023

8/10 Good

MARICEL

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Travelling with my husband and 6 years old son who loves swimming, unfortunately, the pool is closed so it is a big disappointment for them as we pick this hotel for that reason. Breakfast is somewhat good though we have to wait a little because there is no hot food left when we first arrive at 8am.
Stayed 1 night in Jul 2023

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean place to stay.
Stayed 1 night in Jul 2023

8/10 Good

Margaret

Stayed 1 night in Jun 2023

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Terrance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2023

10/10 Excellent

HOLLY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the walk in shower and soaps, body wash . The breakfast was great!
Stayed 2 nights in Apr 2023

10/10 Excellent

Chemere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Kasey

Stayed 1 night in Apr 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Jo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that they provided soaps, shampoos, conditioners, etc. in pump bottles installed right in the showers. Bar soaps are so inconvenient. Clean and the hotel itself was quiet. The only drawback is it is so near a busy highway. But regardless, I slept very well. Outside noise was at a minimum.
Stayed 1 night in Mar 2023

6/10 Okay

Jennifer

Stayed 1 night in Mar 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Currently, the elevators don't work. Tried taking a shower early morning and the water was cold and wouldn't warm up. No hot water from faucet either.
Stayed 1 night in Mar 2023