Northern Rivers Spa Hotel

"👍"

"We had a wonderfull experience especially with Ocean Views. Twin Towns is a Mecca for familiar faces and the only thing we missed out on was breakfast, but there will be plenty oof time for that next time we visit the MANTRA Coolangatta. Kind regards, GiGi Law & M. McKeown"

"The room was not properly cleaned and, in all likelihood, had not been for some time. Shards of broken glass were scattered around on the floor, shower cubicle was very slippery as had not been properly cleaned beyond a cursory wipe-over. Somehow the front desk staff were critical of US for not notifying them earlier - not a very friendly or empathetic response."

"When checking in the lady was busy on the phone and asked her husband to attend to me, unfortunately another guest (who apparently is a regular) came in and was attended to before me. I was upset by this. The room was clean but the toilet seat did not stay up whilst using it."

"We booked a superior king room and it felt like a cell. The only window looked at a grey wall 2m away. Very limited natural light. When I sat on the bed I sank down and nearly sat on the floor. The room also smelt quite funky and the bathroom smelt of wee. There was a large stain on the carpet as you entered the room. We also could not stream anything from my phone and I was told it was my phone's problem - never had a problem anywhere else. Having said that it was in the perfect position for the beach, shops and eateries!"

"Good location, comfortable beds, good aircon. Those were the only positive things about this hotel. This hotel didn't meet minimum standards of being able to actually sleep. Saturday night there was a raging party in a nearby room from 9:30pm to midnight, this included screaming, yelling, karaoke, and loud music. We were honestly too tired to think about calling reception with the hope and expectation that someone on staff would have heard the noise and did something about it. Same again Sunday night except it started at 11pm and ended past 2am. This time we ended up calling reception 3 separate times to get it resolved eventually. The room is badly designed and fitted out. The window from the room to the bathroom is just weird and when someone gets up in the middle of the night the light wakes everyone up. The block out blinds are useless as they let in plenty of light around it (whatever happened to just using some nice curtains?). There is no table or desk in the room leaving you no where to put things down. To use the kettle you need to put it in the corner of the room on the floor or unplug the TV and put it on the TV cabinet. The toilet button is hard to flush and door can't close. The parking situation is just confusing with numerous sections labeled however with some garage doors left up, the signage disappears. There are little sparrows everywhere so your car gets covered in bird poop. The thumping dryer from next door is heard and felt through the walls. "

"Do not book the Studio room! Upgrade to the Villa or don’t stay here. The Studio rooms are barely bigger than a prison cell and are nowhere near 5 star hotel quality. The property is neat and the staff are so nice. Just don’t book the Studio rooms. "