Search Villas in Nuevo Horizonte

"The hotel is in a good location and clean and food was good..... However the staff let this hotel down massively. The entertainment manager has a very bad attitude, shouting at customers for moving their sunbed! Be warned they will move your sunbed even if its a few inches and youll probably be shouted at in the process. Customers were asked not to laugh on their balcony as its too noisy! Its almost like they don't want anyone enjoying themselves! Both pools are freezing. I wouldn't return."

"Good all round resort. Great value for money. Staff really helpful. Resort really clean"

"Juanfra at Reception was wonderful. Very helpful and took time to explain everything. It was lovely to be greeted by him."

"Spacious room that was cleaned daily. Staff were lovely and food was a good standard for an all inclusive hotel (We did half board). Our little one enjoyed the Kids club & the disco every evening and the hotel entertainment was great. Would definitely stay here again. "

"Beautiful modern hotel, very centrally located with great staff."

"Rooms very outdated curtains very see though see lights though them pool bar only open until 1030 in morning you would think apartments so close to town host could do better better apartments around not for me won’t return "

"Room was excellent! We got a free upgrade to a premium room with see view, which was a lovely surprise! Room was also very clean and confortable. "

"I arrived feeling very stressed as my plane had been cancelled and had left my phone in the car. I had to book the hotel on the bus from the airport. Roberto and his 2 colleagues on reception were so kind and helpful"

"We stayed here for 5 nights for a break for some winter sun. Initially the room seemed decent - double bed was just two single beds pushed together though. Requested a room upstairs when checking in but told they were fully booked so unable to accommodate. A couple of minor broken bits in the room (kitchen drawer, loose shower drain cover) but nothing that majorly affected our stay. Room was spacious and complex was conveniently located. The majority of people staying here are older so the place is very quiet. There is little atmosphere around the pool and the pool itself was very cold. We were told to keep the noise down by another guest because we were talking at normal volume walking past their apartment when coming home from an evening out. Our room must have been right by where the cleaners worked from as there was a lot of noise from trolleys going past from 8am onwards. All of the cleaning staff were really friendly and lovely. The room was cleaned on the third and fifth days; the bedding was never changed though. The pool bar was good but only open sporadically - this place is run independently from the hotel. The guy was hot and cold and seemed to have a pop at another guest, but was alright with us. We came across two cockroaches inside our apartment on the final day - we got rid of one ourselves and the cleaning staff took care of the second one."