Nuevo León Spa Hotel

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"The property is nice and elegant very spacious and the location is perfect close to the mall and restaurants the view was the best will definitely stay again"

"From start to finish, our experience here was absolutely flawless. You truly cannot beat the location—we were within walking distance of fantastic local attractions, dining, and shopping, making it incredibly easy to explore. What really sets this hotel apart, though, is the exceptional staff; every team member we encountered was genuinely warm, welcoming, and went above and beyond to make us feel right at home. Between the prime location and the top-tier service, this property is an absolute gem. We had an amazing stay and will definitely be returning—highly recommended!"

"everything was perfect "

"Everything was near by. Great place"

"Did not visit bar or restaurant, but everything seemed to be calm, relaxing "

"The way staff treat the hotel rules is worthless, poor and old school. Not pleasant "

"Everything from the airport pick up to checkout was bad. Staff was rude over the phone and never specified what time the transportation would arrive, we waited outside 30 mins before the shuttle showed up, called multiple times to ask for ETA. Checking in was the absolute worst, there was a line of 8-9 people and only ONE person at the counter, they had a self check in tablet but it did not work so we were forced to wait in line to get our keys. It was probably 30 whole mins standing until we were able to get our key, mind you I had already filled out all forms and signed all documents. We reserved a double room, it was TINY to say the least, very tight space to even walk in, sheets looked not properly cleaned and very stiff not warm at all. Shower floor was slimy as if it had not been cleaned, felt disgusting to take a shower, hairdryer fell off the wall since it was not well attached. Breakfast was just ok, there were flies over the fruit, juice tasted extremely artificial and sweet, everything was just below average expectations. Checkout was faster since there were no people at the counter but there is always just one person at the front. Overall this experience was terrible. "

"We guests should have a reserved parking spot when is a busy weekend and the compact parking lot is constantly full with trucks"