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关于绿宝石酒店的点评

3.5 out of 5
绿宝石酒店
Vuna Road, Nuku'alofa, Tongatapu

点评

7.0

还可以

10 分 - 超赞。19 条好评，共有 75 条点评" "
8 分 - 还可以。21 条好评，共有 75 条点评" "
6 分 - 一般。15 条好评，共有 75 条点评" "
4 分 - 很差。14 条好评，共有 75 条点评" "
2 分 - 糟糕。6 条好评，共有 75 条点评" "

6.8/10

清洁度

8.4/10

员工和服务

6.6/10

服务设施

6.4/10

住宿条件和设施

6.8/10

环保

点评

8/10 还可以

Patricia

满意：清洁度
The fixtures and fittings were in very poor shape especially in the living area and the bathroom. We had to be very careful using old electrical appliances and avoiding falls. On the positive side, the room was large, the beds were comfortable and the bed linen was fresh and clean. Fresh bath towels were provided every day. Breakfast and occasional meals were satisfactory.
2024 年 5 月入住 7 晚
Nai 于 2024年05月26日 的回复
Thank you choosing Emerald Hotel to accommodate you!

10/10 超赞

Akosita

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms are big and in walking distance to the main business centers. Staff at the reception was very friendly and helpful.
2024 年 4 月入住 3 晚
Nai 于 2024年05月1日 的回复
Thank you for choosing Emerald Hotel to accommodate youMalo LahiEmerald Hotel

10/10 超赞

Siaosi

满意：清洁度、员工和服务、住宿条件和设施
The staff was super friendly bith at the front desk and the restaurant!
2024 年 4 月入住 7 晚
Nai 于 2024年05月26日 的回复
Thank you so much Siaosi for choosing Emerald Hotel

4/10 很差

MAKOTO

2024 年 2 月入住 5 晚
Ahi 于 2024年04月5日 的回复
Thank you for your review and staying with us.

8/10 还可以

Likuone

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚

6/10 一般

Tsugune

不满意：清洁度
海を望むロケーションの良い便利なホテル　 連泊してもベッドメーキングがない
2024 年 2 月入住 2 晚

8/10 还可以

Tsugune

满意：住宿条件和设施，服务设施
海沿いの景色がよく便利な場所にある
2024 年 2 月入住 1 晚

8/10 还可以

Karen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Staff were lovely, and attentive, and tried their best to accomodate. Reception wasn’t really helpful at times, but the cleaning staff and dining staff were. Breakfast was delicious!
2024 年 2 月入住 2 晚
Ahi 于 2024年04月5日 的回复
Thank you for your review. We will do better next time.

2/10 糟糕

Simon

商务旅客
满意：住宿条件和设施
不满意：服务设施
The condition of the property is poor
2024 年 2 月入住 4 晚

4/10 很差

Alex

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
not clean. found spider in bathroom. stains on pillows.
2024 年 1 月入住 1 晚

6/10 一般

Tangata

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 1 月入住 10 晚

6/10 一般

Tiffany

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 7 晚

10/10 超赞

Kalilea

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very welcome
2023 年 12 月入住 3 晚
Maliu 于 2024年01月23日 的回复
thank you very much for your positive review.Malo

10/10 超赞

Hotaia

2023 年 11 月入住 7 晚
Maliu 于 2024年01月23日 的回复
Thank you for your positive review. Malo

10/10 超赞

Sepuloni

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beyond my expectations
2023 年 11 月入住 1 晚
Maliu 于 2024年01月23日 的回复
Malo for your positive review.

4/10 很差

Karo

不满意：清洁度、服务设施、住宿条件和设施
Good location, very dated. Needs updating. Not very good for value of money!!
2023 年 11 月入住 1 晚

4/10 很差

Viviena

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 6 晚

8/10 还可以

John

商务旅客
满意：服务设施，清洁度
Nothing
2023 年 10 月入住 1 晚
Maliu 于 2023年10月30日 的回复
Thank you for your kind review and for taking the time to do this. Malo 'aupito.

8/10 还可以

Samantha

与家人出行
满意：客房舒适度，员工和服务
Friendly staff, building needs work.
This place needs work. The staff are friendly and the restaurant downstairs is good for vegetarian options. The building itself feels like a place someone has either inherited or overpaid and they're not quite sure which market they are going for. If I were them, I would concentrate on a few rooms, replace the appliances, fix the towel racks etc and progressively renovate.
2023 年 9 月入住 7 晚
Maliu 于 2023年10月30日 的回复
Thank you for your constructive review. Our hotel will be undergoing renovations shortly and address the same issues you raised. Malo.

6/10 一般

Elizabeth

不满意：住宿条件和设施，服务设施
I would say this is an ok place to spend a night. Unlike a lot of places in Tonga, I wouldn’t drink the water there. We had to ask for things like water, shampoo, etc. that were complimentary at other hotels. Pretty run down. My room had a broken sink bowl and the facet was so loose I had to hold it with one hand and turn it on/off with the other. The morning ride was ordered in time but there was no way to order an early breakfast. Friendly but we had to wake the night watchman up to help us with our bags. Won’t stay again but as I said, in a pinch it is ok for 1 night.
2023 年 9 月入住 1 晚

10/10 超赞

R

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 6 晚

8/10 还可以

Rajesh

满意：服务设施，清洁度
I liked the sea view Room, good location. Restaurant is open on Sundays . Overall enjoyed my stay .
2023 年 9 月入住 8 晚
Maliu 于 2023年09月12日 的回复
Thank you, Rajesh for your kind words.Malo aupitoManagement & Staff

6/10 一般

Robyn

与配偶出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
To say this place is "dilapidated" is an understatement. I was ready to check out the moment I walked in to my room. HOWEVER, if a beachfront (balcony) room with a GREAT bed, HOT shower and super lovely staff are important to you, then give this place a go. There's so much to do in Nuku'alofa, that the rest doesn't matter.
2023 年 8 月入住 4 晚
Maliu 于 2023年09月10日 的回复
Thank you for your review. We will undergo renovations once the busy season ends.

10/10 超赞

Sue

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
My daughter & I really enjoyed our stay at the Emerald. The staff were very friendly, the Asian meal from their restaurant was v nice & it was worth while paying extra for the ocean view room
2023 年 8 月入住 3 晚
Liu 于 2023年08月21日 的回复
Malo 'aupito for your kind words and we are very happy you enjoyed your stay with us. God bless.

4/10 很差

stephane

不满意：住宿条件和设施，服务设施
No hot water, no Wi-Fi Friendly staff only redeeming quality. Not worth the money their asking for, avoid if you can
2023 年 8 月入住 1 晚
Dave 于 2023年08月10日 的回复
Hi Stephane. We're terribly sorry that your experience with us was as your description. We would have made your 1x night stay with us to be as pleasant as if you were in a 5Star hotel if you had promptly escalated your concerns to any of our staff as we're very responsive when any of our Guests raises a concern. But you probably did not have time to as it was of essence to you given that your duration of stay was only a night. All our rooms have both hot and cold water and wifi. We would of kindly assisted instantly if you had let us know right away to ensure these concerns are promptly resolved. Again, we're terribly sorry that this was your experience whilst staying with us. We highly appreciate your constructive feedback as this will help us in a way to be more attentive and directive in the future to ensure our Guests won't ever get to feel this way. Best on your endeavors.

6/10 一般

Shane

满意：员工和服务，清洁度
不满意：住宿条件和设施
To be honest I didn’t want to stay at this place had no choice. The staff are nice. The Chinese restaurant was very good. The room nice and clean and good Internet pleasantly surprised
2023 年 7 月入住 5 晚
Maliu 于 2023年08月11日 的回复
Thank you for your positive review. We are glad you found the experience positive.Malo 'aupitoTEAM EMERALD

6/10 一般

Keely

团体旅客
Was quite dusty when we first arrived and noisy by the main road. Door to balcony didnt open easily but we got it moving. Extra bed was quite hard and frame was rusty. Staff were nice, we had lots of queries which they handled for us. Good location for town and was a good place to just chill in the evenings
2023 年 7 月入住 5 晚
Maliu 于 2023年08月11日 的回复
Thank you for your review. We will learn from your review and address your concerns during our upcoming renovation.Malo 'aupitoTEAM EMERALD

4/10 很差

Jette Aagaard

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Run down
The staff was very friendly. However, the hotel is completely run down: rust on the toilet seat, holes in the cupboard, wires and cables laid bare etc. etc. there’s been no maintenance for years …
2023 年 7 月入住 2 晚
Maliu 于 2023年07月19日 的回复
Thank you for your review. Your comment about staff is much appreciated. We will work on the other areas of concern to improve. Malo 'aupito.

8/10 还可以

Legend

2023 年 6 月入住 5 晚
Maliu 于 2023年08月11日 的回复
Thank you for your positive review. Do visit us again soon.MaloTEAM EMERALD

2/10 糟糕

Isla

2023 年 5 月入住 1 晚
Liu 于 2023年06月22日 的回复
Thank you Isla for our review. We will try to do better next time. Malo

4/10 很差

Semisi

不满意：住宿条件和设施，员工和服务
2023 年 3 月入住 3 晚
Liu 于 2023年03月29日 的回复
Malo Semisi for the review.

2/10 糟糕

Malakai

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
The ceiling was damaged, curtain wasn’t in good condition and couldn’t cover at least half the windows.
2023 年 2 月入住 3 晚
Liu 于 2023年03月19日 的回复
We apologize for the state of the room and the late response. We have addressed this issue already. Our sincere apolgies.

2/10 糟糕

Athol

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Overall very disappointed in the condition of the hotel. And disappointed in expedia for refusing cancellation of my booking even though the hotel was not up to standards of what they were advertising. The photos they shared on their app is outdated. Their is rust and corrosion on the balcony rails, barely hanging on making it unsafe. And cabinets being eaten by termites. Will not book again n reconsidering using this app in future as well.
2023 年 2 月入住 2 晚
Liu 于 2023年03月1日 的回复
I am sorry Athol that you did not enjoy your stay with us and that our Hotel did not measure up to your standards. The Covid lock-down did not help things but we will work hard to address your concerns. I hope your experience with us does not affect your doing business with Expedia. Malo.

10/10 超赞

Mele

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
I like their service also place is clean and everything perfect to me thank you Emrald boss and staff for doing good job l love it .
2023 年 2 月入住 3 晚
Liu 于 2023年03月1日 的回复
Thank you Mele for choosing to stay with us. Thank you for your kind words. We hope you will visit us again in future. Malo 'aupito! Management & Staff of Emerald Hotel.

6/10 一般

Sela

8/10 还可以

Kalo

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location
Maliu 于 2022年12月8日 的回复
Malo Kalo for the positive review. It was a pleasure having you and your husband at our Hotel. Hope to see you again on your next visit to the Kingdom.

10/10 超赞

Folauhola Kaupaea i Tonga

2022 年 8 月入住 1 晚

6/10 一般

Jessica

满意：清洁度、住宿条件和设施、客房舒适度
Restaurant
The restaurant wasn’t serving food so I had to go to another hotel, for me that was a huge inconvenience.
2020 年 3 月入住 2 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It is nice place to stay , everything is close .
2020 年 2 月入住 3 晚

8/10 还可以

Rebecca

商务旅客
满意：客房舒适度，员工和服务
International Development Worker
the hotel has more than enough of what i needed Staff are helpful and takes care of guests
2019 年 11 月入住 6 晚
Maliu 于 2019年12月3日 的回复
Thank you Rebecca for staying with us. Safe travels home today and hope to see you again on your next visit to Tonga. Malo.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 11 月入住 3 晚
Mal 于 2019年11月23日 的回复
Thank you for taking the time to review your experience at Emerald Hotel and for choosing to stay with us. We hope you will choose to stay with us the next time in the Kingdom.

6/10 一般

Takako

满意：员工和服务
不满意：清洁度
2019 年 10 月入住 1 晚
Maliu 于 2019年10月9日 的回复
Thank you for taking the time to review our hotel. We appreciate your feedback.

8/10 还可以

Donna

满意：员工和服务
2019 年 9 月入住 7 晚
Maliu 于 2019年10月9日 的回复
Thank you for taking the time to review our hotel. We appreciate your feedback.

4/10 很差

真实旅客

满意：员工和服务
Needs renovation, bed super har. Staff are super friendly.
2019 年 9 月入住 1 晚
Maliu 于 2019年10月9日 的回复
Thank you for taking the time to review our hotel. We appreciate your feedback.

4/10 很差

真实旅客

2019 年 9 月入住 2 晚
Maliu 于 2019年10月9日 的回复
Thank you for taking the time to review our hotel. We appreciate your feedback.

4/10 很差

真实旅客

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 2 晚
Maliu 于 2019年10月9日 的回复
Thank you for taking the time to review our hotel. We appreciate your feedback.

8/10 还可以

MASAYUKI

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
景色を楽しめるホテル
シービューならば景色は最高。水平線から上がる太陽が素晴らしいです
2019 年 8 月入住 19 晚
Maliu 于 2019年09月5日 的回复
Thank you Masayuki for your review. We hope you enjoyed your stay with us. Do visit us again next time you’re in Tonga. Malo ‘aupito

8/10 还可以

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 6 晚
Maliu 于 2019年08月21日 的回复
Thank you for your review. We will try to do better next time. Thank you for staying at our Hotel and hope you will visit us again in future. Malo 'aupito. Management & Staff of Emerald Hotel.

10/10 超赞

真实旅客

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The nicest staff on the Friendly Island. Really, the nicest people you can imagine. Helpful with airport transfer, car rental, advice what to see, where to eat, etc. Room was clean, spacious, breakfast included.
2019 年 8 月入住 2 晚
Maliu 于 2019年08月12日 的回复
Malo ‘aupito for your comments. You’re very kind. It was our pleasure to serve you while you were with us at Emerald Hotel and we hope to see you again in future. Good bye for now and God bless.

6/10 一般

真实旅客

不满意：清洁度
2019 年 7 月入住 2 晚
Maliu 于 2019年08月21日 的回复
Thank you for your review. We will try to do better next time and we hope you will give us another chance to do better. Malo 'aupito from Management & Staff of Emerald Hotel.