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"The location, view of the forest from the river and private onsen bath were as described and very good. We were half board and the quality of the food in my opinion was really poor, so much so we stopped eating in the restaurant after day one of a three day stay. I can’t comment on the Japanese menu but the western menu was inedible. It wouldn’t be difficult to offer a simple continental buffet for breakfast."

"The staff, definitely."

"Overall good stay. "

"Clearly when this hotel was new, it was a fabulous place. However, the property is now extremely dated, with 80s style decor throughout, and most seriously, poorly-maintained rooms containing worn and damaged furniture. The bathroom fittings have their original chrome scrubbed away. The towels were provided in multiple colours. The staff were very helpful, and were not at fault at all. The onsen facilities, while dated and in need of a refresh, were good. Although staying for two nights, we were unfortunately unable to sample the rooftop pool as it was closed due to high winds, when the wind was certainly not a problem on one day. The saving grace was the breakfast, which was plentiful and provided lots of choice. If you are aware that you're going to stay at a place possibly not refreshed since the 1980s, it's ok, but otherwise you may prefer to pay a little more and be sure of reaching a reasonable minimum standard."

"The onsen baths were the highlights of this hotel. The outdoor baths had spectacular views, and there was a great variety of baths inside."

"Location is amazing, very isolated (we were happy to get the pick up and drop off, as we don't travel by car). İt snowed over night and we had a nice walk to the lake and lakeside onsen - magical. The breakfast was wonderful, lots of different Japanese breakfast items with view to the snowy forest. However, we couldn't help feeling that our stay was a bit of an inconvenience to the host family, which was not really about language problem. This was the first time we have experienced that in Japan... "

"Perfect stay for visitors seeking a peaceful adventure. "

"Clean room., nice staff"

"One of the most beautiful onsens I have ever been to. As soon as you walk in, there is a sense of calm and quiet elegance. The property is beautifully designed to maximize the view of the lake. Our room consisted of three large sections which can be divided with private screens. The service was outstanding too. Each breakfast and dinner, we dinned in a private room. A special thanks to Shayla. "