Free continental breakfast
Check availability

Reviews of Hampton by Hilton Nuremberg City Centre

Hampton by Hilton Nuremberg City Centre
Bahnhofstrasse 16, Nuremberg

Reviews

8.6

Excellent

Rating 10 - Excellent. 424 out of 994 reviews" "
Rating 8 - Good. 422 out of 994 reviews" "
Rating 6 - Okay. 104 out of 994 reviews" "
Rating 4 - Poor. 30 out of 994 reviews" "
Rating 2 - Terrible. 14 out of 994 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

RIMA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel so far. Stained carpets, dirty room, train station tracks right behind the hotel so extremely noisy, staff unresponsive and unprofessional. Parking too tight and limited and inconveniently located between two hotels in the back!
Stayed 1 night in Apr 2024
Response from Melissa Guest Service Agent on 4 Apr 2024
Dear Rima,thank you for sharing your feedback. We are truly sorry to hear about your disappointing experience.We apologize for the shortcomings you experienced during your stay. Your concerns regarding cleanliness, noise and parking have been noted. We take guest feedback very serously and rest assured we will be addressing these concerns with the departments.Best regards

10/10 Excellent

Nafen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 7 nights , the location was excellent near the main railway station and walkable to the old town and city centre , the breakfast was good with variety , at occasions used to get very busy but the staff restock the food quickly.
Stayed 7 nights in Jan 2024
Response from Melissa Mang Guest Service Agent on 2 Feb 2024
Dear Mr Libzo,thank you very much for taking your time to review your stay in our hotel. We appreciate the kind words and are very happy to hear that you enjoyed your stay.We would be delighted to welcome you back again in the future!Best regards,

10/10 Excellent

Jean Claude

Stayed 4 nights in Jan 2024
Response from Souzana Moysidou Guest Service Supervisor on 20 Jan 2024
Dear Mr Claude, We appreciate your time to rate us so positivly. We are glad that your experience was positive and hope to welcome you again! Best regards,

6/10 Okay

Octavian

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Souzana Moysidou Guest Service Supervisor on 20 Jan 2024
Dear Mr Octavian, Thank you very much for taking the time to rate your stay. We are very sorry if perhaps some things did not work as well as you expected. We would be extremely glad if you could tell us your opinion and point out what exactly you did not find positive, so that we can improve even more. Kind regards,

8/10 Good

Octavian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, good customer service received, the room was nice and spacious but it was very very warm, our stay was in December and we had to open the window to cool down because the air con did not work, not the best night sleep but we are coming back in few days and we are hoping for a better room temperature on this occasion and I’m sure it will be fine. The breakfast was absolutely delicious with a good choice of food to choose from. Parking was a bit small and I believe it’s shared with guests from the neighbour hotels, did not found a parking space and I had to leave it by the side of the hotel which was not a problem for me or for other people I guess. We will return as I said and I’m sure it will be a good stay.
Stayed 1 night in Dec 2023
Response from Juan Garcia (Guest Services Manager) on 29 Dec 2023
Dear Mr. Octavian.Thank you very much for taking the time to review your stay and for your nice words.We value our guests' stay very much and are happy that you had a positive experience.We hope we can welcome you again soon at Hampton by Hilton Nuremberg.Best Regards,Juan GarciaGuest Service Manager

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and helpful, the rooms were comfortable and clean. Only problem we faced was that the room was too warm.
Stayed 1 night in Dec 2023
Response from Juan Garcia (Guest Services Manager) on 29 Dec 2023
Dear Mr. Garza.Thank you very much for taking your time to review your experience with us.We are very happy to have had you as a guest and hope to see you soon with us.Your words motivate us to improve and give us strength to work.Best RegardsJuan GarciaGuest Service Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Reasonable
The cleanliness of the plates and cups during our breakfast was poor. During peak times there should have been more staff to be cleaning tablets etc. Room facilities and comfort was fine. Good location and within a close proximity to both the centre as well as main train station.
Stayed 1 night in Dec 2023
Response from Juan Garcia (Guest Services Manager) on 29 Dec 2023
Good morning.Thank you very much for the taken time to give us your feedback.The satisfaction of our guests is our highest priority, that is why we try our best to improve it on and on.We apologize for any inconveniences you had to deal with and that you were not satisfied with your room. Nevertheless it would be a big pleasure for us if you can give us a second chance that we can show you another side of our hotel.Kind RegardsJuan GarciaGuest Service Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍 to Nuremberg!
Nice hotel, convenient to train stain, not far from the Christmas market!
Stayed 2 nights in Dec 2023
Response from Souzana Moysidou Guest Service Supervisor on 7 Jan 2024
Dear Michael, thank you for your review. We're very happy to hear that you enjoyed your stay and our location. We would very happy to welcome you back soon!Kind regards,

4/10 Poor

Ana Maria

Stayed 3 nights in Dec 2023
Response from Souzana Moysidou Guest Service Supervisor on 20 Jan 2024
Dear Ana Maria, Thank you very much for taking the time to rate your stay. We are very sorry if perhaps some things did not work as well as you expected. We would be extremely glad if you could tell us your opinion and point out what exactly you did not find positive, so that we can improve even more. Best regards,

8/10 Good

LINDA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were in a room in front and there was a lot of traffic noise. But otherwise, it was comfortable and close to the Christmas Markets. We walked to and from the markets. I would stay there again.
Stayed 2 nights in Nov 2023
Response from Juan Garcia (Guest Services Manager) on 5 Dec 2023
Dear Mrs Jenkins.Thank you very much for taking the time to review your stay and for your nice words.We hope we can welcome you again soon at Hampton by Hilton Nuremberg.Best Regards,Juan GarciaGuest Service Manager

10/10 Excellent

Chris

Stayed 2 nights in Nov 2023
Response from Souzana Moysidou Guest Service Supervisor on 7 Jan 2024
Dear Mr Chris, thank you very much for taking your time to review your recent stay. We would be very happy to welcome you again !Kind regards,

10/10 Excellent

jacob, Harish

Liked: Cleanliness
Stayed 4 nights in Nov 2023
Response from Souzana Moysidou Guest Service Supervisor on 19 Nov 2023
Dear Jacob, Thank you very much for your recent stay at Hampton by Hilton City Center. We would like to thank you for your review and hope to welcome you again in the future!Kind regards,

10/10 Excellent

yongwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very close to the train station and easy for trams and buses. The hotel is excellent and the room is spacious. The free breakfast was great.
Stayed 3 nights in Oct 2023
Response from Melissa Guest Service Agent on 30 Oct 2023
Dear Yongwei,thank you very much for your review. We appreciate your kind comments about the location and our room.We would be very happy to welcome you back again in the future!Best regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in the city!
Stayed 3 nights in Oct 2023
Response from Souzana Moysidou Guest Service Agent on 14 Nov 2023
Dear Kevin, Thank you very much for your nice feedback!We are very happy to hear that you find our hotel great! We hope to welcome you again soon!Kind regards/Souzana Moysidou Guest Service Agent

8/10 Good

Ayse

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The most enjoyable thing was 24 hour access to hot beverages ın the hotel's restaurant.
Stayed 4 nights in Sep 2023
Response from Juan Garcia on 30 Sept 2023
Dear Mrs. Yüzel.Thank you very much for taking the time to review your stay and for your nice words.We hope we can welcome you again soon at Hampton by Hilton Nuremberg.Best Regards.

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, room comfort
Central and lovely hotel
Lovely, clean central hotel. Nice comfortable rooms and very helpful and approachable staff. Breakfast was lovely too.
Stayed 4 nights in Sep 2023
Response from Juan Garcia on 30 Sept 2023
Dear Mrs. Pettersen.Thank you very much for taking the time to review your stay and for your nice words.We hope we can welcome you again soon at Hampton by Hilton Nuremberg.Best Regards.

10/10 Excellent

Pilar

Stayed 5 nights in Sep 2023
Response from Juan Garcia (Guest Services Manager) on 15 Oct 2023
Buenas tardes Sra. Rubio.Muchas gracias por su valoracion, y su puntuacion nos ayudan a seguir motivados.Esperamos verle pronto.Un cordial saludo.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night stay at Hampton by Hilton Nuremberg
We had a great 5 night stay in Nuremberg. The hotel is well positioned, just a 2-3 minute walk to the train station and a short walk into the town centre. The staff were all friendly and helpful, the breakfast was a good and just what we needed before a day of sightseeing. If I ever return to Nuremberg, I would stay here again.
Stayed 5 nights in Sep 2023
Response from Juan Garcia on 30 Sept 2023
Dear Mr. David.Thanks a lot for your words.We hope see you soon with us.Best regards.

6/10 Okay

OMAR

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No hot water, not even a apology let alone some kind of refund
Stayed 1 night in Aug 2023
Response from Juan Garcia on 30 Sept 2023
Dear Mr. Mansa.Thank you for taking the time to rate us.We are sorry that we could not satisfy your expectations.We would be glad, if you give us a new chance and we can welcome you back soon.Best Regards.

8/10 Good

Constantin

Stayed 1 night in Aug 2023
Response from Juan Garcia on 30 Sept 2023
Dear Mr. Simion.Thank you very much for taking your time to review your experience with us.We are very happy to have had you as a guest and hope to see you soon with us. Your words motivate us to improve and give us strength to work.Best Regards.

10/10 Excellent

Adrian

Stayed 1 night in Aug 2023
Response from Juan Garcia on 1 Oct 2023
Querido Sr. Avila.Gracias por su valoracion. Es muy importante para nosotros.Le animamos a vover pronto con nosotros.Un cordial saludo.

8/10 Good

everett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is not enough available parking. There is not a laundry facility. Other than those two things I specifically searched to obtain. The hotel was very good.
Stayed 1 night in Jul 2023

10/10 Excellent

Deborah

Travelled with partner
Very convenient to the hauftbhan. We walked from the station to the hotel. It was about 5-7 minutes. Thanking heavens we made the decision to travel light. Two smaller rollers and two backpacks. Is more than enough to travel around Europe on trains, and buses. I would have gone lighter but my husband can’t go anywhere without his pillow 😂 and a few books. The later is much used but not tge books. And I had two pairs of shoes I could have left behind. 😂. There is definitely an elevator but no aircon. So extremely hot. The hotel reception gave us a portable fan which did help. The property is located about 5 minutes walk to the main strip in Nuremberg. This is where the action is. The food at the cinema cafe is good . My hisband was able to get a hamburger which he was craving for. I had the spag bowl. Very enjoyable. And the staff pleasant. We walked to all the tourist spot from here. Easily discernible when you look for the small brown directional signs. But not if you don’t know what to look for. The hotel reception gave us a map and circled some of sites which was helpful. Breakfast was good.
Stayed 2 nights in Jun 2023

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A challenging visit
I selected this hotel for a colleague and I based on the good reputation of the Hilton group and many of the reviews. The staff and service was very good but was compromised by virtue of the Air Conditioning not working - this was more of challenge than usual due to higher than average temperatures hitting this part of Germany. Hotel staff reacted promptly, providing ample water and other refreshments and also an electric fan for each room. The breakfast was good, I especially liked the variation of the hot buffet which was modified each day.
Stayed 4 nights in Jun 2023

8/10 Good

Natalya, Federal way

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Special thanks to Julian! He was very helpful accommodating and just super nice person!!!
Stayed 4 nights in May 2023

8/10 Good

Deniz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the city center and easy to park.
Stayed 1 night in Apr 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was situated in a good area, standard Hilton set up. I have to point out and give a big thumbs up to the duty Manager Julian, he was exceptional and helpful with all queries, a credit to Hilton with his excellent customer service.
Stayed 1 night in Apr 2023

6/10 Okay

Lachlan, Ascot Vale

Stayed 1 night in Apr 2023

6/10 Okay

Dawid

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel na jedną noc.
Bardzo twarde łóżka. Łazienka z grzybem na fugach. Słabe śniadania. Miła i uczynna obsługa, dobra.
Stayed 1 night in Jan 2023

10/10 Excellent

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from the airport and well located for mthe city centre and the Christmas markets
Stayed 4 nights in Dec 2022

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Before I even get to the review, I would like to express our gratitude to the front desk manager Julian who went way above and beyond his duties to help with a situation regarding lost luggage. He was extremely courteous, helpful, professional and just plain kind to us. Other hotel managers can learn from him. As for the hotel, it’s located outside the city walls but a fairly short walk to the old town. However, it’s very close to the main train station so it’s very easy to get to and from the airport or if you’re planning on doing day trips from here by rail travel. The rooms themselves are on the smaller side and the bed was too hard for me but they’re clean and quite quiet seeing as one side of the property faces a main road and the other faces a train yard. There is a gym in the building and they offer a complimentary breakfast. It is expensive for what it is but, every hotel in Nuremberg is too so there’s no way around it. Would I say here again? Sure. Location was convenient and the staff were just amazing. Again, Julian, if you’re reading this review: Thank you for helping us deal with our lost luggage.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. The only improvement would be one ice machine in a common area. Going to the bar each time to get ice to cool drinks was a hassle.
Stayed 6 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
+Θεση, κατασταση καταλυματος, τιμη -Προσωπικο διαφορων ταχυτητων, ποικιλια προγευματος
Stayed 3 nights in Aug 2022
Response from Daniel on 30 Aug 2022
Dear guest,thank you very much for the time that you spent on your review. We really appreciate it!It is good to see that we could provide to you a comfortable stay all in all. All our team members do their best to guarantee a relaxing time at Hampton.It would be a big pleasure for us if we could welcome you at our hotel again any time soon! Kind regardsDaniel from reception

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and comfortable hotel. Conveniently located near bus station and old town Nuremberg. Everything walkable. Great breakfast. Comfortable bed. Friendly staff. I would stay here again for sure.
Stayed 2 nights in Aug 2022
Response from Daniel on 30 Aug 2022
Dear Shannon,thank you very much for the time that you spent on your review. We really appreciate it!We are delighted to see that we could provide to you a comfortable stay at our hotel. Thanks a lot for your high score and for your kind words about our staff!it would be a great pleasure for us if we could welcome you again at our hotel any time soon!SincerelyDaniel from reception

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always ...
Nothing much to say really. It was the usual and expected level of quality. Been at the Hampton branch of the Hilton hotel for the 4th time and we will always go back
Stayed 1 night in Aug 2022
Response from Marc Rengier on 9 Aug 2022
Good day Andreas, thank you very much for your renewed stay in our house. We are very pleased that you liked the services offered and that you enjoyed your stay. We thank you and look forward to seeing you again soon. Kind regards, Marc Rengier Acting Hotel Manager Hampton by Hilton Nuremberg City Centre

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good responsive staff. Cleaning was every day. Location in the center The only negative was that there was no refrigerator.
Stayed 3 nights in Jul 2022
Response from Marc Rengier on 3 Aug 2022
Dear Ali, Thank you for the guest entry and your feedback following your stay. We are very pleased, that all your wishes were met and that you enjoyed the StayOver. We look forward to welcoming you back to the Hampton by Hilton Nuremberg City Centre soon. Kind regards, Hampton by Hilton Nuremberg City Centre Marc Rengier Acting Hotel Manager

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accessible open for late check in late check out available dislikes: told breakfast was open until 1030 but it closed at 1000
Stayed 1 night in Jul 2022
Response from Daniel on 23 Jul 2022
Dear Michael, thank you very much for the time that you spent on your review. We really appreciate that! We are happy to see that we could provide to you a comfortable stay all in all. On the other hand, we want to apologize for the misunderstanding about the breakfast times. You are right, our breakfast indeed is open until 10:30 PM. We will have a talk with the kitchen staff to find out the reason for this action. Nevertheless, it would be a big pleasure for us if we could welcome you again at our hotel any time soon! Sincerely Daniel from reception

8/10 Good

Gaye, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern room with excellent breakfast even by the high German standards. The only drawback is the small size of the room. Short walk to train station and city Centre.
Stayed 2 nights in Jun 2022

10/10 Excellent

Mark

Stayed 1 night in May 2022
Response from Daniel on 10 May 2022
Sehr geehrter Mark, vielen Dank für die Zeit, die Sie sich für Ihre Bewertung genommen haben. Wir wissen das sehr zu schätzen! Wir freuen uns außerordentlich, dass wir Ihren Aufenthalt zu Ihrer vollsten Zufriedenheit gestalten konnten! Es wäre uns eine große Freude, wenn wir Sie bald ein weiteres Mal in unserem Haus begrüßen dürften. Mit freundlichen Grüßen Daniel Gass Rezeption

10/10 Excellent

Doraysi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location & Good customer service!
Stayed 2 nights in Mar 2022
Response from Daniel on 3 Apr 2022
Dear Doraysi, thank you very much for the time that you spent in your review. We really appreciate it! We are very happy to see that we could provide to you a comfortable stay with us. It would be a big pleasure for us if we could welcome you again at our hotel any time soon! Kind regards Daniel from reception

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and efficient staff
This hotel was near the train station. It was clean and service was good. The staff was very friendly. The breakfast was a nice way to start the day. My only complaint was that the room was too warm and even with changes on the thermostat didn’t fix it.
Stayed 3 nights in Dec 2021
Response from Rayk Martensen on 4 Jan 2022
Dear Cheryl, thank you for your review! Best Regards,

10/10 Excellent

Melanie

Stayed 3 nights in Nov 2021
Response from Rayk Martensen on 29 Nov 2021
Danke Ihnen für Ihr positives Feedback!

10/10 Excellent

Marlon, Plymouth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in the heart of the city
Stayed 5 nights in Oct 2021
Response from Front desk on 8 Nov 2021
Thank you for your review!

10/10 Excellent

Rajesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and service
Excellent location, great breakfast, cleanliness, services top notch
Stayed 1 night in Aug 2021
Response from front desk on 13 Oct 2021
We want to thank you for your feedback and the full points

8/10 Good

Irene

Liked: Staff & service
Good hotel.
The hotel was in a good situation with the station only 5 mins away. Old town was 10 mins where there are many restaurants. Lovely city. Hotel was good with comfortable beds but let down by lumpy duvets. Also beds were not made up very well and we would have made them ourselves but they were very heavy. Perhaps that's why the girl couldn't do it either. On our last day the room wasn't done at all. Breakfast was basic but adequate although they could have provided better selection of friut than just apples. Our stay was fine and the hotel coped very well with the Covid 19 restrictions.
Stayed 6 nights in Sep 2020
Response from Katie Bowden on 12 Sept 2020
Dear Irena, thank you very much for your Feedback. We appreciate it! We look forward to welcoming you again soon at our hotel. Best Regards

10/10 Excellent

Daron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Rezeption on 22 Oct 2020
Vielen Dank

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the room felt old, dusty and not cleaned. wall was not clean, sheet looked very used and not well washed
Stayed 4 nights in Jan 2020
Response from reception on 22 Oct 2020
Dear Guest i am sorry that you had vot a perfekt stay. We work every day to get better. Kind regards

10/10 Excellent

Darwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice and reasonable
Great hotel very modern 5 minute walk to train station. Excellent free full breakfast included. 10 minute walk to Xmas market. great value and nice room. Ask for room away from train tracks so quieter
Stayed 2 nights in Dec 2019
Response from front desk on 22 Oct 2020
Thank you

8/10 Good

Neil

Stayed 2 nights in Dec 2019
Response from front desk on 22 Oct 2020
thank you

10/10 Excellent

Pueo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Tram and shops. Close to Visitor Information.
Stayed 2 nights in Dec 2019
Response from Rezeption on 22 Oct 2020
Vielen Dank