Had more than enough night staff and they were helpful, but next day morning in the reception there was a young staff member who was managing the reception on his own could not even understand what I said, how to reply or speak English and how to print the closing bill to say there is nothing outstanding because I paid the dinner money when we had the meal and rest of the bill was already paid up front. This staff member running round in circle not knowing what to do and wasted almost more than 45 minutes of our time and made our day VERY, VERY MISERABLE... This should not be acceptable for a four star Hotel and I hope you consider paying for the inconvenience caused by your staff!!!
Kamani
2024 年 3 月入住 1 晚
2/10 糟糕
Susan
与配偶出行
2024年03月1日
不满意:住宿条件和设施,清洁度
mountain view laughable, don’t bother with upgrade, sleeping in a room with a thousand pigeons on the roof is not fun , the shower smells like a sewer
Susan
2024 年 2 月入住 1 晚
10/10 超赞
Anendra
与家人出行
2024年02月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our stay at the Galway Heights Hotel may not have happened as I had booked the wrong night for accommodation!
Dilshan and the team went beyond expectations and found 2 rooms for our travelling group (the last 2!)...was kind enough to show us the room and see if it met our expectations and had them both freshened up so that we could be comfortable for the night.
The team at this hotel bent over backwards to help us, the room was big, comfortable and clean and the team in the restaurant were just as nice (the dining room is a work of art).
The only thing to be wary of is that the rooms let in a fair bit of noise, so don't forget to pack your ear plugs!
Anendra
2024 年 2 月入住 1 晚
10/10 超赞
Vera
与配偶出行
2024年02月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I mist a haidryer
Vera
2024 年 2 月入住 1 晚
10/10 超赞
HARIHAR
团体旅客
2024年02月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property was great. We stayed for one night. Staff were very attentive and friendly. Highly recommended this place.
HARIHAR
2024 年 2 月入住 1 晚
6/10 一般
Raj
2024年01月8日
满意:员工和服务
Average stay, rooms basic facilities, basic.
Staff were helpful though.
Raj
2024 年 1 月入住 2 晚
10/10 超赞
Ravitha
与家人出行
2023年12月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff, clean n confy rooms
Ravitha
2023 年 12 月入住 1 晚
8/10 还可以
Shashi
与家人出行
2023年11月22日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Value for money
Its more like a small boutique hotel. The facilities are limited and location is a bit inside. Its like more of a 3 star and the view is average but the staff is very helpful and friendly. The food is good but not great and the choice is limited. Its pocket friendly. Its fine for tourists with a medium bedget
Shashi
2023 年 11 月入住 1 晚
10/10 超赞
Shanee
与家人出行
2023年03月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location and excellent service from staff, very welcoming and professional. Great breakfast with good spread and comfortable room.