「There was only one person working the front desk, and she was swamped, and there was a line at 815 pm. She was clearly overwhelmed. Our room was ok, but there were gouges in the wall and tub could be cleaner. We were there just to sleep and left before breakfast.」
「Confirmed and Paid for Four Rooms — Only Two Available!
Extremely disappointing experience. I booked and paid for four separate rooms through Expedia and received four confirmation numbers. After a long day of travel, we arrived at midnight, exhausted and needing a few hours of sleep before an early flight.
Despite having all four confirmed reservations in their system, the hotel informed us that only two rooms were available. Apparently, they had overbooked. Their solution was for us to...