Chicago Oak Street Hotels

"The room was very comfortable, clean, and well maintained. I had a relaxing stay and really appreciated the quiet and pleasant environment. The bed was comfortable, the space felt cozy, and everything in the room was easy to use. The property also had a very nice atmosphere, making it a great place to rest after a day of travel. The staff were friendly and helpful, and the overall experience was smooth from check-in to check-out. The location and surroundings were also very enjoyable. I would definitely recommend this place to other travelers and would be happy to stay here again in the future"

"This place is close to the subway, and there’s a nice bar downstairs. The staff is helpful. "

"The manager was mean and not understanding and had horrible customer service. The towels had stains on them. The carpet smelled mildewy. Just definitely did not look like a 4 star hotel."

"Great view"

"Very satisfied stay with great location, nice staff, and clean room. We accidentally forgot to close our room door all the way, and the security guard knocked our door to check in."

"Front desk was incredible helpful and friendly. The location is incredible. The room was clean but the furniture and bed in my king room were well worn. Overall it was a great value for the location. "

"clean, safe, good breakfast."

"I rarely leave negative reviews, but this experience was extremely disappointing. I had a reservation at Hilton Chicago/Magnificent Mile Suites, but shortly before my stay, I was diagnosed with COVID-19 and was physically unable to travel or check in. Due to my condition and recovery, I unfortunately missed the cancellation window. I fully explained the situation to the hotel, sincerely apologized, and even offered to provide medical documentation. However, despite the exceptional circumstances, the hotel refused any flexibility whatsoever — no partial refund, no future stay credit, and no goodwill consideration. I understand cancellation policies exist, but I expected at least some level of empathy and customer care for a genuine medical emergency. The response felt very rigid and indifferent. This experience left a very negative impression, and unfortunately I cannot recommend this hotel based on how they handled the situation."

"Cool and perfect for our short trip to Chicago. Room was a bit small, but worked well to sleep in for two nights. The location on the magnificent mile worked perfect to accessing public transportation and tourist bus tours. Lots of great restaurants around the area and it was easy to walk everywhere from this spot. "