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Reviews of Motel 6 Hayward, CA - East Bay

2 out of 5
Motel 6 Hayward, CA - East Bay
30155 Industrial Pkwy Sw, Hayward, CA

Reviews

7.2

Good

Rating 10 - Excellent. 386 out of 1002 reviews" "
Rating 8 - Good. 228 out of 1002 reviews" "
Rating 6 - Okay. 139 out of 1002 reviews" "
Rating 4 - Poor. 78 out of 1002 reviews" "
Rating 2 - Terrible. 171 out of 1002 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Jhenero

Travelled with family
Checking in was quite a breeze. But some of the facilities needs to be upgraded. Overall it was a nice place to stay and sleep.
Stayed 2 nights in May 2024

6/10 Okay

Jaime

Business traveller
Liked: Staff & service, property conditions & facilities
This property was just convenient to me because the location was closed to where I needed to do business
Stayed 1 night in May 2024

6/10 Okay

Pamela

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Heater did not work properly. No microwave or Fridge.
Response from Brand Experience Team on 21 May 2024
Hi Pamela, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

Allyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 9 May 2024
Hi Allyn,Thank you for the amazing review!Maz K.#Team6

8/10 Good

Ron

Stayed 1 night in Apr 2024

6/10 Okay

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of animals on property without leashes.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on 7 May 2024
Hi Tam,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Aniyah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was Mo all through the property. It was dirty. I had to move rooms.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 7 May 2024
Hi Aniyah,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

Ron

Stayed 1 night in Apr 2024

2/10 Terrible

Anica

Travelled with family and small children
For the second time of me staying here. The front desk has let someone in my room. This morning around 4:30am a woman use a key card and opened my door while my children and I were sleep. Then the front desk called and questioned me. First off this is the second time they put my children and I in danger. I’m really disappointed in this motel. Then the girl at the front desk just tells me ok I’m sorry. I will have the manager talk to them tomorrow. Really tomorrow, where is your sense of urgency. I’m done with this motel.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Anica, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

2/10 Terrible

William

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Each time I go, it seems bad though it’s getting worse and worse. This time for my 4 night stay… the ice machine didn’t work. When asking for an additional ice bucket I was told they didn’t have anymore and gave me a trash bag instead… turns out i didn’t need it because the machine was broken. They should comp us some way… maybe like free laundry or something…
Stayed 5 nights in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

James, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and plenty of parking.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 6 Mar 2024
Hi James, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

2/10 Terrible

Edjrienna

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nasty and the toilet and tub didn’t work it was stopped up and the room smelled very bad and the bed was uncomfortable
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 6 Feb 2024
Hi Edjrienna,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on 7 Feb 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Mia

Stayed 2 nights in Jan 2024

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on 7 Feb 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Kerry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

4/10 Poor

Pamela D

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Cost too high for accomodations. Very Rude Staff.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Pamela D,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are all sweet hearts. I felt right at home.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 30 Jan 2024
Hi Anthony, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

10/10 Excellent

Delinda

Stayed 1 night in Jan 2024

2/10 Terrible

Donasia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
housekeeping very disrespectful
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

10/10 Excellent

Donasia

Business traveller
Liked: Property conditions & facilities
bed to small
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
Thank you for the great rating!! We look forward to providing your future lodging needs. Kaur J. #team6

10/10 Excellent

Jzhaqei

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you

6/10 Okay

Brian

Business traveller
A lot of loud music coming from parked cars and rooms at the property. The noise was so loud and went on for nearly an hour each time. Security can do a better job of monitoring the situation and taking immediate action. I immediately reported the loud noise and was told by the front desk to call the police, instead of them actually having to do their job.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 23 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Adem

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Carletta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very helpful and friendly
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on 17 Jan 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

10/10 Excellent

Cash

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love this hitel its the best motel 6 i ever stayed at brilliant i mean the stay was so amazing i booked it for a extra coulpe of days management was a 10 this is thee best motel 6
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 17 Jan 2024
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

James, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and plenty of parking.
Stayed 4 nights in Dec 2023

8/10 Good

Shsrlene

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Otela

Disliked: Cleanliness, staff & service, property conditions & facilities
It was gnats and mildew in the room
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Otela,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Gabriel,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Vanessa

Stayed 1 night in Dec 2023

10/10 Excellent

Binghui

Stayed 2 nights in Dec 2023

10/10 Excellent

James, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and plenty of parking.
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on 2 Jan 2024
We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

6/10 Okay

Ron

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jamison

Stayed 1 night in Dec 2023

6/10 Okay

Vanessa

Disliked: Cleanliness, staff & service, property conditions & facilities
There is a bunch of 20yr old girls who have never been informed or taught to provide Customer Service to the customers......
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 2 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

ray Anthony

Stayed 7 nights in Dec 2023

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023

10/10 Excellent

James, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Dalesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Gina

10/10 Excellent

James, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and plenty of parking.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 19 Dec 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 Excellent

James, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and plenty of parking.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 19 Dec 2023
Hi James, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Kaur J.#Team6

6/10 Okay

David, Hayward

Stayed 2 nights in Dec 2023

10/10 Excellent

Tam

Liked: Cleanliness, amenities, property conditions & facilities
Easy location
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 19 Dec 2023
Hi Tam, Thank you for the great rating!! We look forward to providing your future lodging needs. Kaur J. #team6

2/10 Terrible

Vu

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
0 star too bad.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 19 Dec 2023
Hi Vu, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

10/10 Excellent

Allyn

Stayed 2 nights in Dec 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities