"The condition of the room was very disappointing and unacceptable. We specifically booked a non-smoking room, but it clearly smelled like cigarette smoke. There was even a plastic bag covering the smoke detector and a cigarette butt left on the carpet, which was both concerning and unsanitary.
The room did not feel properly cleaned, and to make matters worse, the latch was broken, which made us feel unsafe. On top of that, there is a train nearby that runs frequently, and the noise is loud and constant, making it difficult to rest.
This level of cleanliness, maintenance, and overall environment is far below expectations. I would not recommend staying here."