Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews of Red Roof Inn Hayward

2.5 out of 5
Red Roof Inn Hayward
2286 Industrial Pkwy W, Hayward, CA

Reviews

6.8
Rating 10 - Excellent. 228 out of 856 reviews" "
Rating 8 - Good. 239 out of 856 reviews" "
Rating 6 - Okay. 141 out of 856 reviews" "
Rating 4 - Poor. 95 out of 856 reviews" "
Rating 2 - Terrible. 153 out of 856 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Doug

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Whoever stayed before obviously smoked. Extremely strong air freshener gave us a head ache floors were sticky and bugs
Stayed 4 nights in Apr 2024
Response from Samantha RediResponse Specialist on 25 Apr 2024
Dear Doug,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HAYWARD. You indicated that the floors were sticky, the insects you reported and the strong odor you encountered in the room hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and to address the other concerns you expressed.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Khaliah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 3 Apr 2024
Hello Khaliah, The staff at the Red Roof Inn Hayward and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Tam

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Samantha RediResponse Specialist on 1 Apr 2024
Dear Tam,Thank you for taking the time to tell us about your experience at the RED ROOF INN HAYWARD. The staff and I value you as our guest and appreciate your 3/5 score. I am also happy you found the location in which we reside to be great. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Manuel

Travelled with pets
Liked: Staff & service, amenities
The entire stay poop was left on the outside walkway
Stayed 2 nights in Mar 2024
Response from Samantha RediResponse Specialist on 31 Mar 2024
Dear Manuel,I appreciate you sharing your feedback following your stay at the RED ROOF INN HAYWARD. The staff and I were thrilled when we saw your 5/5 score following your stay. As per our pet policy, we advised all guests to clean up after their pets. However, it seems as if this is not being honored which was disappointing to hear. Nevertheless, feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for expressing your feedback and we look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist

10/10 Excellent

Khaliah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on 26 Mar 2024
Hi Khaliah,Thank you for taking the time to write a review of your stay at the Red Roof Inn Hayward. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our staff. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 Excellent

Khaliah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are great
Stayed 1 night in Mar 2024
Response from Chirell RediResponse Specialist on 25 Mar 2024
Dear Khaliah,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hayward. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our great staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Amber, Oakland

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 15 nights in Feb 2024
Response from Nishaye RediResponse Specialist on 18 Mar 2024
Hello Amber, The staff at the Red Roof Inn Hayward and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Allyn

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Adraine Rediresponse Specialist on 16 Mar 2024
Hello Allyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HAYWARD and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courtesy
Stayed 1 night in Mar 2024
Response from Red Roof Management on 12 Mar 2024
Dear Rosario, Everyone here at the Red Roof Inn Hayward was proud to see your 5/5 score. I am happy you liked our courtesy. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Rosario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was professional
Stayed 2 nights in Mar 2024
Response from Oshane RediResponse Specialist on 7 Mar 2024
Dear Rosario,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN HAYWARD. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

8/10 Good

Tam

Liked: Cleanliness, amenities, property conditions & facilities
Location needs are great for me.
Stayed 2 nights in Feb 2024
Response from Kamaria RediResponse Specialist on 18 Feb 2024
Dear Tam,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HAYWARD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with our location prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

6/10 Okay

Teresa

Liked: Staff & service
Property is Ok. Front desk unable to see my confirmation.
Stayed 1 night in Jan 2024
Response from Oshane RediResponse Specialist on 1 Feb 2024
Dear Teresa, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GRAND JUNCTION. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Angel

Stayed 3 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 22 Mar 2024
Hello Angel,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Hayward. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kwangchul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
No refrigerator, very slow wifi, nose from the road (industrial Ave), and non-working heater.
Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on 31 Jan 2024
Thank you, Kwangchul, for taking the time to share your feedback regarding your experience at the Red Roof Inn Hayward. We're sorry to hear about the inconvenience caused by the poor Wi-Fi, the non-working heater and the noise from the road. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for any disturbance you experienced. Your feedback is invaluable, and I'll bring this matter to the property's attention for further review. On the other hand, I'm seeing where a Standard King room was reserved for your recent stay and the mentioned amenity is not a part of the package. We sincerely apologize if this was not thoroughly disclosed to you prior to to check-in. On your next stay at Red Roof, please consider reserving either a Deluxe or Suite room to be provided with a refrigerator. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Allyn

Stayed 3 nights in Jan 2024
Response from Oshane RediResponse Specialist on 29 Jan 2024
Hello Allyn, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HAYWARD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

6/10 Okay

Tam

Stayed 2 nights in Jan 2024
Response from Nishaye RediResponse Specialist on 22 Mar 2024
Hello Tam, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hayward and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Marlon

Stayed 1 night in Jan 2024
Response from GM on 26 Jan 2024
thank you for your stay please visit the hotel back in the future

8/10 Good

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sharma RediResponse Specialist on 23 Jan 2024
Hello Kerry, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HAYWARD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Hotel looked very old.
Stayed 3 nights in Dec 2023
Response from Kamaria RediResponse Specialist on 19 Jan 2024
Dear Patricia,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HAYWARD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of our location. However, I sincerely apologize for the upkeep of the hotel. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

6/10 Okay

Amber

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on 18 Jan 2024
Hello Amber, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HAYWARD and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great overall
Stayed 4 nights in Jan 2024
Response from Dannielle Rediresponse Specialist on 13 Jan 2024
Dear Carlos,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HAYWARD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the good service. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Red Roof Management

4/10 Poor

Erica

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room and hallways were filthy. Also found a roach in the bed
Response from Chevanese RediResponse Specialist on 12 Jan 2024
Thank you, Erica, for taking the time to write a review of your stay at the Red Roof Inn Hayward. It upsets me to know we let you down. We regret the inconveniences you experienced as it relates to the uncleanliness of the room as well as the hallways and the pests you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. We appreciate your business and truly value your feedback. I am sharing your feedback with management to ensure that your concerns are addressed.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 Okay

Luis

Stayed 2 nights in Dec 2023
Response from Olivia RediResponse Specialist on 11 Jan 2024
Hello Luis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hayward and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

morales

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Units are super celan but, corridors and stairs are nasty
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 26 Dec 2023
Thank you for sharing your feedback with us, Morales. The team at the Red Roof Inn Hayward was pleased to know that you were fond of our clean rooms. However, you made mention of the unclean stairs and corridors. As such, your sentiments may be kept into consideration going forward.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in the future.Best regards,Red Roof Management

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Xao RediResponse Specialist on 24 Dec 2023
Thank you for sharing your 5/5 rating with us, Adriana. Our staff at the Red Roof Inn Hayward was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

4/10 Poor

Elia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Recordo Rediresponse Specialist on 16 Dec 2023
Hello Elia, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HAYWARD and I were saddened by your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

2/10 Terrible

Amber, Oakland

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Sharma RediResponse Specialist on 14 Dec 2023
Hello Amber, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HAYWARD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 10 Dec 2023
Hello Thomas, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HAYWARD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Sharanjit

Stayed 1 night in Dec 2023
Response from Tianna RediResponse Specialist on 2 Jan 2024
Hello Sharanjit,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Hayward and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

steven

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for :(
Greed runs this place. Filty stairways, you will smell drugs everywhere. Feeling of unsafe while staying here. Unless you are used to living in Ghettos.
Stayed 3 nights in Nov 2023
Response from Gabrielle RediResponse Specialist on 5 Dec 2023
Dear Steven,We are sorry to hear your recent experience at the Red Roof Inn Hayward did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. We wish you all the best in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Richy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet absolutely peaceful the staff was nice and friendly and the place was clean as a whistle it was also pet friendly which was perfect cuz I brought my little buddy with me he's a service dog that I take everywhere and I love coming to places that are pet friendly the only grievances that I would have is that it's very far away from any stores or restaurants
Stayed 12 nights in Nov 2023
Response from Olivia RediResponse Specialist on 1 Dec 2023
Thank you, Richy, for taking the time to share your feedback following your stay at the Red Roof Inn Hayward. We sincerely appreciate your comments and are happy to hear you had a great encounter with us, especially regarding our quiet and peaceful hotel, our nice and friendly and all the other kind remarks you highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sharma RediResponse Specialist on 18 Dec 2023
Hello Rex, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HAYWARD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Ken

Stayed 1 night in Nov 2023
Response from Sharma RediResponse Specialist on 18 Dec 2023
Hello Ken, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN HAYWARD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
My favorite place to stay. I have already said a lot about the red roof. Once again great customer service and great pet friendly place. My dog and i love it here.
Stayed 3 nights in Nov 2023
Response from Recordo Rediresponse Specialist on 19 Nov 2023
Hello Ken,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HAYWARD. It's great to see you enjoyed your stay, resulting in a 5/5 score. It's great to hear that you and your pet had a wonderful experience due to the excellent customer service extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Getting ready to stay there again soon.
Stayed 1 night in Nov 2023
Response from Recordo Rediresponse Specialist on 17 Nov 2023
Hello Ken,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HAYWARD. Red Roof value you as a our guest and welcome your 5/5 score. You are welcome to stay with us any time. Red Roof appreciate your business and can't wait for you to return so we can spoil you. Thank you again for sharing your experience. Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Ken

Liked: Cleanliness, property conditions & facilities, room comfort
Staying a few extra days.
Its great. Im actually staying a few more days.
Stayed 2 nights in Nov 2023
Response from Olivia RediResponse Specialist on 11 Nov 2023
Thank you, Ken, for telling us about your stay at the Red Roof Inn Hayward. I am glad that you were pleased with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff at Red Roof, as we strive to continuously improve the quality of our services.Once more, thank you again for posting your review. We look forward to having you visit with us again at any one of our Red Roof locations in the future.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Ken

Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 10 Nov 2023
Thank you for taking a moment to rate your experience positively, Ken. The staff at the Red Roof Inn Hayward and I appreciate your 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

6/10 Okay

Francesca

Business traveller
Liked: Cleanliness
I was surprised at how nice the room was. The outside of the hotel looks horrible and the stairs are dirty and old. But the rooms are very nice. The value was great. I’d stay again. I didn’t have any issues
Stayed 1 night in Sep 2023
Response from Gm on 8 Nov 2023
Thank you for taking the time to write a review of your stay at the Red Roof Inn Hayward. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit you enjoyed your stay. The exterior building and parking lot is brand new.

10/10 Excellent

Guiling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from LaTunde Murrant. Rewards Specialist on 7 Nov 2023
Hello Guiling, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HAYWARD and I appreciate your 10/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Saskia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice because the building is.
Stayed 4 nights in Oct 2023
Response from Gm on 4 Nov 2023
Thank you for taking the time to write a review of your stay at the Red Roof Inn Hayward. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay.

6/10 Okay

Norman

Stayed 1 night in Nov 2023
Response from Gm on 4 Nov 2023
Thank you for taking the time to write a review of your stay at the Red Roof Inn Hayward. Our goal is to provide a clean and comfortable stay for all our guests and please let us serve you better in the future and hope to see you soon!

10/10 Excellent

farooq

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great.
Stayed 1 night in Oct 2023
Response from gm on 26 Oct 2023
Thank you for taking the time to write a review of your stay at the Red Roof Inn Hayward. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay.

2/10 Terrible

Zander

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the unfortunate experience of staying at this Red Roof Inn , and I must say, it was nothing short of a disaster. To put it bluntly, this place is absolutely horrible. From the moment I arrived, it was clear that this was not going to be a pleasant stay. First and foremost, the cleanliness of the place left much to be desired. The room I was assigned to was far from clean, and that set the tone for the rest of my stay. But that was just the tip of the iceberg when it came to the issues I encountered. One of the most concerning problems was that my room door would not lock properly. I had to resort to using the latch from the inside to secure the door, which was not only inconvenient but also a major security concern. When I brought this issue to the attention of the employee on duty, his response was far from reassuring. He claimed, "It's my first night working here," a statement he had apparently been making for months. It was clear that he had no intention of addressing the issue or providing any real assistance. The air conditioner in the room was another major disappointment. It simply did not work, and despite my complaints, the employee I spoke to was clueless and unable to offer any solutions. This lack of functionality made my stay extremely uncomfortable, especially considering the conditions outside. Furthermore, I asked for the Wi-Fi password, a basic amenity in today's world, and was met with the response that the employee did not know it. This l
Stayed 1 night in Oct 2023
Response from FD on 9 Oct 2023
Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HAYWARD and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip

6/10 Okay

Magdalena

Stayed 2 nights in Sep 2023
Response from Dannielle Rediresponse Specialist on 20 Oct 2023
Hello Magdalena, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HAYWARD and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Norman

live
it was awesome
Stayed 1 night in Sep 2023
Response from OnielRediresponse Specialist on 29 Sept 2023
Hello Norman,Thank you for taking the time to write a review of your stay at the Red Roof Inn Hayward. It is so rewarding to read that you had a awesome encounter with us and we truly appreciate you letting us know. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

Norman

Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on 24 Sept 2023
Hello Norman,Thank you for taking the time to write a review of your stay at the Red Roof Inn Hayward. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist

8/10 Good

raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value.
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on 20 Sept 2023
Dear Raul,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at theRED ROOF INN HAYWARD. It’s great to hear that you found our property to be most suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof Management

6/10 Okay

Michelle

Liked: Cleanliness, room comfort
No elevator and 3rd floor room was not fun walking up with luggage! Overall clean room
Stayed 2 nights in Sep 2023
Response from Antonio,RediResponse Specialist on 20 Sept 2023
Dear Michelle,Thank you for taking the time to tell us about your experience at the RED ROOF INN HAYWARD. It’s great to hear that you found our property to be clean. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as the lack of an elevator.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Yamileth

Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 7 Oct 2023
Hello Yamileth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN HAYWARD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Jonathan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd home i truley feel welcomed every time
Stayed 1 night in Aug 2023
Response from Jonathan on 6 Sept 2023
Dear JonathanThank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN HAYWARD. It’s great to hear that our property was most suitable for your accommodation needs. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.