View from room

Reviews of Hotel Haus am See Self Check-in

3 out of 5
Hotel Haus am See Self Check-in
Obertraun 169, Obertraun, Oberösterreich

Reviews

8.2

Very good

Rating 10 - Excellent. 140 out of 289 reviews" "
Rating 8 - Good. 84 out of 289 reviews" "
Rating 6 - Okay. 26 out of 289 reviews" "
Rating 4 - Poor. 17 out of 289 reviews" "
Rating 2 - Terrible. 22 out of 289 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Weican

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from haus am see on 19 May 2024
thanks for your stay and given review

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanest property in my experience. Charming hotel in a fantastic town with lake and Mountain Views.
Stayed 1 night in May 2024
Response from haus am see on 19 May 2024
thanks for yur stay and your kindness. we are happy about your given review !

10/10 Excellent

Krishna, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from haus am see on 19 May 2024
thanks for your stay and given review

10/10 Excellent

toby, buda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
rather good for the money no traffic quite easy to walk around and the air is clean, you can not see it. only problem is lack of various resturants, there were two but Hallstatt is 3 miles away and full of any thing you may want to eat
Stayed 3 nights in Apr 2024
Response from haus am see on 19 May 2024
thanks for your stay and given review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and clean place to stay that is right on the lake next to the park. Beautiful place to take walks around the lake.
Stayed 1 night in Apr 2024
Response from haus am see on 19 May 2024
thanks for your stay and given review

10/10 Excellent

Huiping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Haus am See on 6 Apr 2024
vielen Dank !

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated on Lake Hallstatt with great views of the lake and surround area. Has great access to all transportation to Hallstatt, being right next to to dock and bus station and a scenic 3 mile walk around the lake. This hotel is located next to the Obertraun train station. More calm and less hectic than Hallstatt itself, which is great as Hallstatt is just a quick boat or bus ride away. Staff was very friendly and breakfast was great. Rooms were very clean and a great perk with the balcony. The lakeside patio was an amazing addition to this hotel. Only lower than 5 star rating was the surrounding area which had limited food options...but again, worth is since the area was less crazy with tourists and Hallstatt is easy to get to. Lastly, the price of this place for being right on the lake is unbeatable. Will be staying here again.
Response from haus am see on 2 Mar 2024
thanks for your stay and given review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice Property. Clean room, Nice View of the Lake, Great Service
Stayed 1 night in Oct 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, had great views of Hallstat which is primarily why so may stay in these 2 small towns, staff were very accommodating and allowed me to do a convenient after hrs check in. Also, had a great breakfast with lots to choose from. Price was very reasonable and would highly recommend this hotel as it sits right up against the lake and you can see Hallstat back in the distance. It’s only like a 10min drive over to Hallstat. Safe the money as Hallstat prices have really escalated and this hotel is very reasonable which includes breakfast. Enjoy and safe travels

4/10 Poor

Laszlo

Travelled with family
Disliked: Staff & service, amenities
The staff was unhelpful and not exactly courteous. We had no front desk when we checked in. The hotel next to us was better with a helpful front desk and helped us out with information. I would not go back to our hotel again
Stayed 1 night in Oct 2023
Response from Haus am See on 19 Oct 2023
we are wondering about your given review. we give detailed information to each desk. we offered a self check in for you with detailed information. probably you did regard your e-mail. we apologize for inconvenience

10/10 Excellent

Yi Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間簡單乾淨,窗外陽台可以看到湖景很漂亮也很寧靜,自助Check in很順利,在這裡住的感受很舒服。
Stayed 1 night in Oct 2023

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Best option to visit surroundings
We were received in a very polite and efficient manner. With early check in. They gave us one of the best rooms in the Hotel, with incredible view and balcony. Thank you. Many activities to do in the surroundings, and easy to rent bikes, e bikes, kayaks, etc. Instead of staying in Hallstatt, stay here and row, paddle or bike to the city infront.
Stayed 2 nights in Sep 2023

10/10 Excellent

Chad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness
Excellent access to ferry to Hallstatt.
Stayed 1 night in Sep 2023

8/10 Good

Afsana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not providing extra bedding, like for 2 person 2 pilows. Just minimum. Front desk person was very helpful. Breakfast was with minimum items over priced and the land lady was just observing.
Stayed 2 nights in Sep 2023
Response from haus am see on 28 Sept 2023
you are a liar ! you tried to steal breakfast inside your pocket. all items has been provided ! we were providing fantastic breakfast buffet.

8/10 Good

Kazuhisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

howard, FORT LEE

Stayed 1 night in Sep 2023

2/10 Terrible

Karl

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at the property to find no one there and unable to check in. Finally another guest happened to walk by and showed me how to check myself in. This was 6:30pm and there was absolutely no staff. Not only was there no staff, the place was completely locked up.I made a reservation at this place because I wanted to enjoy the beautiful terrace on the lake but unfortunately it was closed with no access. The restaurant and bar was already closed too. At 6:30pm! Not only that, the vending machines were completely empty. Only thing to drink at that time was out of the bathroom faucet. Another important thing to know is there is very little around this hotel. The only place nearby to get a drink or something to eat closes at 8pm. This place has mediocre reviews for a reason. Take your chances some where else.
Stayed 2 nights in Jun 2023
Response from haus am see on 20 Sept 2023
yours guest ! thanks for your stay. we are wondering about your documentation. according our records you did not arrive within check in time. you got a message from the proberty for to check in by yourself. We were providing a key box to check in by yourself. for your better organisation we recommend to read your mail account before you complain about your missing time management.

10/10 Excellent

Mara

Lovely accommodation with a good view
Stayed 1 night in Sep 2023

10/10 Excellent

Kit ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Joo Khai

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
No amenties inside the micro-room (e.g. no kattle and no cups). Toilet is tiny and unable to move around inside room and toilet. Staff services could be better. Parking is not free, and it costs Euro 13.50 per night. Buffet breakfast is on the high side.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Inconsistent hot water supply. (Turned on the tap for several minutes, still it was just warm not hot at all. Told the host about it and was told nothing could be done.) Disappointing breakfast for 20 Euro. Great coffee machine and lake view tho.
Stayed 2 nights in Sep 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness
Quiet place close to the lake. Small room. Not shelves in the bathroom for toiletries
Stayed 1 night in Sep 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and the view is amazing
Stayed 1 night in Sep 2023

8/10 Good

Ginny, Chicago

It’s far from Hallstatt (if you want to walk) and the ferry and train shut down early. There was no staff at night and breakfast was pricy. Hotel was clean safe and fairly quiet. Not sure it was worth $215 usd.
Stayed 1 night in Sep 2023
Response from haus am see on 5 Sept 2023
yours 3 ladies ! thanks for your stayment at our lakeside proberty. if you read our terms & conditions you will recognize that we have no 24 hours service time. you were arriving at arround 6 pm incl. check in service by proberty stuff. our check in time is until 7 pm. for your booking your are responsible by yourself. gps position of proberty has been given to you in advance. you will reach Hallstatt by public transport (bus) within 8 minutes, by walking witin 50 minutes. last ship to Hallstatt is at 4.30 pm. you can return by public bus til 7 pm. later you can take a taxi which is 18 for 3 person. you made your reservation with a booking channel. 15 % comission 10 % extra comission as you are collecting points for your free stayment after 10 bookings. 3,5 % credit card fees for US virtual credit card. in total about 28,5 % fees for proberty. you complain about price ! this is more than strange ! you left proberty without payment parking fee for your US truck (US number plate). you complain about breakfast buffet fee of 20 which has been not taken by yourself. If you go to german / austrian / czeck supermarkt you should know prices. Sorry, probably you go shopping inside US super market on your air base (without vat). according data securtiy reason we did not mention your base. by regarding your given review and seriously if you regard our given service you got a great value !

8/10 Good

Langley

Stayed 1 night in Sep 2023

10/10 Excellent

Anastasiya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Great view! The room is very basic and small but clean. The staff is very friendly and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Stayed 2 nights in Aug 2023
Response from haus am see on 3 Sept 2023
thanks for your stay and your wonderful review

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing location! Wish we were here longer!
Stayed 1 night in Aug 2023

4/10 Poor

Hiroyuki

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They claim a microwave oven to be a "prime family-friendly amenity." However, this claim is inaccurate as its usage is prohibited. When I requested hot water for making tea, the proprietor responded, "No tea, no hot water – no service. We exclusively provide breakfast." Furthermore, there were no cups present in the room, leaving us unable even to have a sip of water.
Stayed 1 night in Aug 2023
Response from haus am see on 29 Aug 2023
to prepare breakfast and eating inside room in not permitted ! we offered you breakfast at our proberty. this investment was not convenient for you. we removed microwave for public use as some guest destroyed it. if you want ot cook by yourself we recommend to rent an appartement and not a hotel room. for hygenic reason we offer flexible plastic mugs.which will be changed for next guest (hygenic reason). stone mugs will damage wash basin and floor by falling down. by the way ! at all destination where you found stone mugs we cogratulate for getting some problems afterwards, as they were not cleaned professional. your kind of low review is just small minded for missing a microwave. you denied to pay for hot water service. service has to be paid ! in our country we employ poeple that they can exist with thier family. for this service and for energy boiling water you have to pay,. we are not a social welfare company !

8/10 Good

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from haus am see on 25 Aug 2023
thanks for your stay

6/10 Okay

Yuri

Stayed 1 night in Aug 2023
Response from haus am see on 24 Aug 2023
thanks for your stay !

6/10 Okay

Kamila

Liked: Cleanliness, staff & service, amenities
I would have given this property a 10/10 but their wifi never worked. I spent two nights, and both nights the wifi did not work. Otherwise, the hotel is walking distance to the train and bus stop. Make sure to bring cash for this city!
Stayed 2 nights in Aug 2023
Response from haus am see on 24 Aug 2023
we apologize for wifi system. we will improve within short time !

10/10 Excellent

Conor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, view and adjacent waterfront park. Great for families.
Stayed 1 night in Aug 2023
Response from haus am see on 18 Aug 2023
thanks for your stay and given review !

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay
This was an ideal stay for a family vacation. The stafff were very friendly and accommodating. Parking was easy and breakfast in the garden was very scenic as well as tasty. Very convenient for a trip acroas the lake to Halstatt as well. Only thing negative was lack of air conditioning and/or fans in the room and it was a very hot day to boot.
Stayed 1 night in Aug 2023
Response from haus am see on 18 Aug 2023
thanks for your stay and given review !

10/10 Excellent

LESLEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable hotel in a stunning location.
Stayed 1 night in Aug 2023
Response from haus am see on 18 Aug 2023
thanks for your stay and given review !

4/10 Poor

maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of nicer places to stay w good customer ser
Upon arrival, the bathroom floor had puddles of water, when I walked in my socks were drenched. When I opened the closet, there was a bundle of dirty socks with a terrible stench from the previous guest and in addition to this 3 dirty wet, smelly towels. The beds were comfortable, very clean sheets, nice pillows, but the room was depressing. I bought breakfast for 3 people, my 14 yr old son decided not to come, I told the man serving breakfast my son was not coming so I would take something to him, so I made my son two sandwiches to go and put them in my purse and the man literally came up to me in front of everyone and asked me to show him how many sandwiches I put in my purse, I was so humiliated I checked out at once & did not even care if I lost the money from the next night. BTW, I asked the reception if I was going to be able to go on a boat ride then next day or the Ice Caves and she said the weather was going to be terrible so most likely not. Then I ran into my friends in Salzburg and they said they weather was lovely, lots of sun and the Ice caves were open. Plenty f nice hotels around here, don't bother w this one.
Stayed 2 nights in Aug 2023

4/10 Poor

SETH

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
NO INTERNET!! I need it to work and I couldn’t because of connection, we asked the manager several times but he couldn’t fix it
Stayed 1 night in Aug 2023
Response from haus am see on 6 Aug 2023
yours guest, we apologize for the internet connection. we fixed again and connection is working again.

6/10 Okay

cathy

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from haus am see on 7 Aug 2023
thank you

2/10 Terrible

Vikesh, Woodbury

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location, Great Lake views and overall condition is fine. There was no staff when we arrived and didn’t see anyone until next morning. Had to call them to request extra pillows (international call charges for me). Towels are old and very used. Property manager was there is the morning for check out, he is very rude. Tried to charge city taxes for 4 people, when we have two children which he should’ve seen when he counted the number of ppl. When reminded he reduced it to 3 people. I asked for a receipt and he scolded “you will only receive a receipt after you pay.” He said this as I was in the process of paying and my credit card was in the reader. I told him that I want the receipt after payment is processed. He says I was being rude…big long stare with his eyes. I know why he was rude to me but don’t want to go there in this post.
Response from haus am see on 26 Jul 2023
yours guest from india / usa, first of all we recommend to tell the truth ! you tell not the truth and we can proof it ! according our records you tried to leave without payment of parking and without payment city tax. you told it is included. we can proof with our records that you tell not the truth. you have been very impolite as we were insisting to make registration. you told to your son to make registration. we were asking you about all passports as you were insisting not to pay city tax for your children. finally one of your children was still not 15 years old (was younger). obviously you should show some more respect and tell more the truth. furthermore you were arriving after check in time. we offered you a self check in by our key box system. therefor we send you a mail message to check in by yourself. you were not able to read your mail messages and were calling for check in. we told you the code 3 times which was very easy to handle ! according our experience you have difficulites to listen ! after 3 times you managed it to open the key box. your kind of review show that you show not the real given value. your kind of given review shows us that you ignore rules and abuse other people for your shown ignorance ! by the way to avoid racist arguments / we have relatives in india !

6/10 Okay

amira

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from haus am see on 2 Jul 2023
thanks for your stay. we offered you self check in in the late evening. you did have breakfast. you have taken breakfast inside your pocket for to take away. this is not permitted. there we charged you seperatly. you kind of given review shows no respect at all. we will make report to hotels.com / expedia group

10/10 Excellent

Kateryna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice view from the room with "lake view", clean room, nice bed. It was very pleasant to have possibility to sit outside right next to the lake for a breakfast.
Stayed 1 night in Jun 2023
Response from haus am see on 26 Jun 2023
thank you

8/10 Good

carolina

Liked: Property conditions & facilities
Excellent location, needs to improve cleanings
Location in front of the lake was great. Breakfast was also very good. I booked a single room which shows a photo with a wc included and I was given q single room with a shared room and wasn’t informed about it until I checked in. Also the weather was hot and there was no fan or no AC. If I opened the balcony the insects would get in. The cleaning of the room was very basic, they didn’t not clean the shower inside the room or removed the pillow case that my hair tinted with the colour. Other than that my stay was comfortable
Stayed 1 night in Jun 2023
Response from haus am see on 25 Jun 2023
thanks for your review. we apologize for inconvenience !

8/10 Good

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from haus am see on 8 Jun 2023
thanks for your stay and given review

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a no frills hotel. The frill is the lake and view. Almost like a hostel feel to hotel, I guess with the volume of visitors going through this happens. After front desk closes, no access to refreshments/tea, no kettle or cups in room. Be prepared to add an extra 50euro per night to your tab for parking and breakfast. The front shoreline makes up for the lack of frills.
Stayed 2 nights in May 2023
Response from haus am see on 17 May 2023
dear guest, thanks for your stay. all terms and conditions will provided at your booking. as you can see breakfast 15 and parking fee 12 is seperately to pay. if you like refreshment you can have it of course. your attitude to get it for free ist not convenient.

4/10 Poor

Karen

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We arrived before 3:00, check-in time. Our reservation had been cancelled because they said we did not get in touch with them. Yet, 4 days prior we each received emails from hotels.com reassuring us that our reservation was secured & nothing more needed to be done! Fortunately I was downgraded to another room so I had a place to sleep. All hotels were booked in area.
Stayed 2 nights in Apr 2023
Response from haus am see on 7 May 2023
thanks for your stay. we recommend to tell the truth. your credit card was not balanced / invalid. in this case your booking has been canceled. you were arriving at proberty. the first day you got annother room category. the second day you got your original room category. your kind of review shows your attitude.

10/10 Excellent

Siendu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
It was amazing. Thank you for your hospitality.
Stayed 1 night in May 2023
Response from haus am see on 7 May 2023
thanks for your stay and given review

4/10 Poor

yang, danville

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
One of the staff members was rather obnoxious and unprofessional
Stayed 1 night in Apr 2023
Response from haus am see on 3 May 2023
we regret your experience

4/10 Poor

Kathleen

Travelled with group
Disliked: Staff & service
Reservation canceled by hotel
Upon my arrival, I was told that my reservation was canceled by the hotel. I was given a different room. A few days prior, I had received an email saying my reservation was confirmed. So, this was shocking and upsetting.
Stayed 2 nights in Apr 2023
Response from haus am see on 3 May 2023
your booking has been canceled as you were providing a not valid credit card

2/10 Terrible

Guy

Liked: Cleanliness
Disliked: Room comfort
Don’t stay here
Horrible. Rude, asked for coffee in the morning, was told I had to pay for full breakfast. Paid on check in, next morning they said I owed 20 euros more for brokerage room was very tiny. Not nice people
Stayed 1 night in Apr 2023
Response from haus am see on 24 Apr 2023
you tell not the truth ! your friends of room no. 16 told you to come to receiption (you ignored). at check in you paid not fully amount at receiption desk. the next day you ignored to pay the fully amount. after the hotel manager contact you once more you were getting very unfriendly.! finally you paid the difference which has been not paid by yourself the first day. we can proof with payment receipt. after your check out you throwed your key inside room floor. we made picture of your dirty roöm if requested (everything has been throwed on the floor).