This unit should never have been rented in the condition we found it in. This was the first and last time we have booked through Vacasa. We will not be staying with them again.
We traveled with a group of 8, 5 of which were children. Upon arrival, the unit was visibly outdated with old stained furniture and old TVs. As we settled in, we began to notice how unacceptable the conditions of this unit were. There was no hot water on the first night. Vacasa sent maintenance to fix it the next day, so after a long drive to reach our destination, we could not shower that night or even the next day. We had to wait until the following night to shower. The closet in the master bedroom was filled to the top with junk. When I say junk, I mean the owner’s clothing, shoes, a baby bouncer, and smelly dirty linens and quilts. Even the maintenance man named Tom was in disbelief and shock when he saw the master bedroom closet, which we helped him empty out in order to fix the hot water tank inside. Also, there is a huge water stain on the ceiling of the master bedroom, and the door to the bathroom does not lock.
The living room sofa was stained with food and a large, sharp pair of SHEARS found underneath the couch cushions. The recliner and other chair were also stained. The carpet had wood pieces and TOE NAIL CLIPPINGS!!! When we requested the carpet be vacuumed, they stated someone would clean the unit that day. When we returned from our day out, the unit had not been cleaned at all. We called Vacasa again and they stated they never received a call and couldn’t send anyone until the following day.
The kitchen appeared to be wiped down, but again as you start to really look, it was filthy. There were dirty dishes in the dishwasher, the pots, pans and utensils were all dirty and old. We had to clean all of the items we used and even purchase new pans to cook.
The closet in the additional bedroom with the queen sized bed is broken, but at least that closet was cleared out so we can hang our jackets up. One of the twin beds in the other bedroom had a huge red food stain on the mattress.
Since we traveled with such a large group, it seemed more of a hassle to pack everything up and request a new unit after we were settled. Hindsight - we should have immediately requested a different unit because there were new issues with this apartment daily. The only positive was we spent more time out of the unit than actually in it, but the time spent inside the apartment was uncomfortable.
Completely unacceptable and extremely disappointing. Do not book this unit!!!