We are upset about many aspects of our stay. One big issue is the second door. It was loud from the traffic outside, and conversations from inside were not private. There was a big gap around both doors, especially at the bottom that let in light and bugs. We had to stuff the cracks with toilet paper. The lock on the second door was very unsecure, no chain or deadbolt. Also, the toilet had a leak and kept filling and stopping all night. We had a question and the customer service was long and very unhelpful. Housekeeping showed up 15 minutes early as we were packing up, we could not get in 5 minutes early, but they wanted us out 15 minutes early? The room check-in and check-out time could be better. The “front desk” always closed earlier than was listed every day we were there. The refrigerator door was covered in rust. We were looking forward to sitting in the chairs in the bedroom with our feet on the footrest, but both footrests were broken. We have never stayed in a place with broken furniture. We sent a txt to Aubrey, phone ending in 42, about the issue with no response. There were also some minor issues such as no bedroom clocks, and few towel holders. This is the most disappointing we have been in a stay ever anywhere in the world. We have come to OCMD for over 35 years straight and this was far below a reasonable standard. The problem is; most of the issues should have been foreseen and corrected before the customers’ arrival.