Thank you very much for YOUR review, we are very pleased to see you in our hotel, we look forward to seeing you many more times! Have a nice day!

Dear Guest, we are truly grateful for the wonderful things you have said about the Hotel. We are overjoyed that our staff made your stay so memorable. Customer service is everything to us, and it’s made our day to hear you had such a pleasant stay. Have a wonderful day! Best regards, service quality control department

Dear Mr.Fawaz,what a wonderful feedback! On behalf of the entire team, we thank you from the bottom of our hearts for this generous review! Our aim is to be your home-from-home in Odessa city, so to learn that the location, suitable rate, facilities and most importantly: warm hospitality of our Ladies and Gentlemen all met with your approval is wonderfully gratifying. Thank you so much for your kind words. We'll certainly be looking forward to welcoming you back in the near future!

Dear Anna, thank you so much for taking your time to wrote is feedback of your recent visit to out hotel. We appreciate your high score and we are happy to get such a high score. It was a pleasure to have your stay with us – we look forward to welcoming you back. We will do our best in order to make you feel like home.

Dear Bozena, greetings from Wine&Pillow Hotel by Frapolli! We appreciate your positive feedback and happy to get such a high rating to our hotel's services. We are glad you enjoyed location of the hotel, comfort in the rooms, and work of our staff! We constantly work on improving services at the hotel and do our best to provide you with cozy and comfortable atmosphere. Our managing department has held personnel development work and everybody has been reminded of main job descriptions. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence. It was a pleasure to have you stay with us - we look forward to welcoming you back. Best regards, service quality control department

Dear Tony, greetings from Wine&Pillow Hotel by Frapolli! Thank you for taking time and sharing your valuable feedback with us. We are very pleased to have such a high evaluation of our work - it is the best reward for our team. Feedback and insights from our guests encourage and help us in our continued pursuit of exceeding guest expectation and achieving excellence. Looking forward to seeing you in Wine&Pillow Hotel in the near future! Best regards, service quality control department

Dear Karl, we are grateful for your highest score of our work! We are doing our best to keep good standards of hospitality and to provide our guests with excellent service. We are happy to know you enjoyed your stay at the hotel and are looking forward to welcoming you again in the future. Best regards, service quality control department

Greetings from Wine&Pillow Hotel by Frapolli!Thank you so much for sending such a kind review of your recent visit to Wine&Pillow Hotel by Frapolli. It was very gratifying to note that our staff took care of you well on this occasion. We are so pleased to know that you enjoyed location of our hotel. Looking forward to seeing you in Wine&Pillow Hotel in the near future! Best regards, service quality control department Karina Shliakman

Теплый привет из Wine&Pillow Hotel by Frapolli,благодарим Вас за положительный отзыв и высокую оценку! Ваша высокая оценка мотивирует сотрудников всего комплекса для дальнейшей успешной работы и повышения уровня профессионализма . С нетерпением ждем Вашего следующего визита. С наилучшими пожеланиями, отдел контроля качества обслуживания