Offenburg Family Hotel

"The ClapClap is in a good location on the edge of Petite France and close to the train station. Room in the annex building was spotless and good value. However, the corridor from lift to room was really grubby. There was loose material on the very dark carpet, suggesting it had not been vacuumed in days. The colour scheme of very dark blue, allied to low intensity lighting, activated by movement made, everything look gloomy. Even the lift was predominantly black in decor. We did not eat here but breakfast looked good. Lemon tea and coffee in room but no milk provided. I don't really understanding that but was given a cup of milk at reception when i asked. This is a good, if quirky, hotel and staff were helpful and friendly. "

"Unfortunately scaffolding round building- in dact wondered if hotel shut. Once inside- pleasant decoration. Friendly staff. Bedrooms had no extras but had been8 newly refurbished and bathroom had top quality porcelain. Nice sheets. Good breakfast. Water always available in lobby. Handy for staation and old town. No kettle in bedroom."

"A wonderful clean friendly hotel close to all amenities"

"Guests are not allowed to use the refrigerator; if you want to use it, you have to pay 10 euros. I paid 250 euros per room per night. The minibar is off-limits; if you want to eat anything, you have to pay a 100 euro deposit. Most five-star hotels include this in the room rate. When I asked if they could remove items from the refrigerator so I could store yogurt and medicine, the hotel said they could, but I would have to pay an extra 10 euros. The room was very old. The air conditioning didn't work; I asked the hotel to fix it, but they sent a fan instead. The curtains wouldn't open. When showering, the hot water suddenly turned cold. This is a five-star hotel? It doesn't deserve five stars; two stars would suffice. I feel terrible; it was a really bad experience."

"Very nice hotel, very clean very friendly staff. The hotel has a great bar with nice desserts for late night cap. The rooms are beautiful and very quiet. Great shower & bath. We didn’t use the spa, it was also little too expensive but we took a peek and it’s quite nice. "

"Rooms are nice but a bit spartan. The gym is very well equipped and the pool and saunas are very nice and inviting. Had drinks at the bar with Bartender Jean who is excellent and made our stay personable and fun. Breakfast buffet was awesome, made it hard to choose from so many delicious items. Had a great time and definitely recommend! Thank you Athena! "

"Great staff! Clean, modern room. "

"Wonderful room and facilities, always helpful staff and perfectly located at the travel hub of the city."

"One of the best hotels we have stayed at - the staff is extremely friendly and welcoming. We were travelling with a baby and they put so many thoughtful touches in the room it made the stay all the more memorable. Highly recommended!"