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Reviews of Sheraton OKINAWA SUNMARINA RESORT

4.5 out of 5
Sheraton OKINAWA SUNMARINA RESORT
66-1 Fuchaku, Onna, Okinawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jamie Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, but limited food options and expensive transportation without a rental car.
Stayed 6 nights in Mar 2024

6/10 Okay

Yit Teng

Travelled with family
Liked: Cleanliness, staff & service
The only reason to stay in this resort is the zip line and the drone shooting service. The staff can speak very good English and very friendly. Other facilities a bit old. Everything need to pay, parking need to pay, sauna and swimming pool access also need to pay and beach facilities also need to pay. The detergent for washing machine also not included, either need to bring yourself or buy from vending machine. The hotel lobby has a very heavy sea smell, which only available in the lobby area.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sotheary Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 2 nights in Nov 2023

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice overall. The biggest problem was there wasn’t many dinning options, especially during the weekdays. Also, The restrictions on outdoor activities was stupid. We tried to snorkel in the roped off swimming area with just a mask and snorkled, water 5’ deep or less and we were yelled at and stopped because we had to wear life jackets. Then we went on a paid snorkel excursion with wetsuits and we had to wear life jackets. We couldn’t go down the slide with our young kids. It was things Like these that made it a pain to use the facilities.
Stayed 4 nights in Oct 2023

10/10 Excellent

Francis Sharif

Stayed 5 nights in Jul 2023

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is great for families and the water sports are amazing.
Stayed 3 nights in May 2023

10/10 Excellent

Sabra

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort.
Stayed 2 nights in May 2023

8/10 Good

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
The resort really made this trip for us and the town was at times unwelcoming for non-Okinawa/ Japanese people (possibly because of the language barrier). There was a serious lack of transport outside of the resort. We couldnt rent a car and the bus transportation is confusing and unreliable but this is NOT the resorts fault, this is a lack of local resources.
Stayed 5 nights in May 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best resorts we have ever been
Stayed 3 nights in May 2023

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it's a pretty hotel by the beach. The only disappointing part is that you have to pay extra to use anything and the food is not great at all. We ate the breakfast but went to other restaurants for other meals. Would recommend but keep in mind that the price to stay does increase if you want to use amenities. Also everything is closed very early (I.e access to beach and outdoor pool ends at 5:30pm), indoor pool closes at 8pm so there is nothing to do past 8pm which was pretty long and boring as there are 2 ping pong and 1 pool table that is constantly busy. Very clean and friendly staff though and the beach was well maintained.
Stayed 3 nights in Apr 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The staff in the "Senses" restaurant were amazing. Our son has severe food allergies and they worked with the chefs to ensure that he had a safe meal to eat each day. They took amazing care of him. Fantastic service from them all. The food was very nice too. Our room was comfortable, and we loved having the balcony with the gorgeous ocean view. The Hotel has an indoor pool and Japanese baths as well as an outdoor pool and various watersports, which was great. We went snorkeling to the Blue Cave, which was fantastic and all of the staff on the beach taking the water sports were fantastic. Was extremely disappointed that as a guest at the Hotel, we had to pay to do non-motorized sports, such as Kayaking, to sit on a lounge on the beach and to use the pools. Surely this should be part of your room cost like other Hotels and Resorts. Mini Golf was offered but the course was very overgrown and not well looked after, we didn't even bother having a game. We loved Okinawa and our stay at The Sheraton was great. I just believe that paying guests should be provided with some complimentary activities and that the grounds need to be maintained to a higher standard.
Stayed 4 nights in Apr 2023

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay here! The rooms were very clean and spacious. The complimentary breakfast was amazing. They had both Japanese and more western breakfast options, with an omurice station, fresh croissants made every half hour or so, curry, fish, fresh fruit just to name a few options. The staff was incredibly kind and friendly, making our stay extra special. As for the private beach, you can pay about 4400 for use of the indoor/outdoor pool, kayaking, paddle boats, a beach chair (coats less for children). This is a one time charge for use throughout your stay. You can still access the beach without this pass- you just will not be entitled to a beach chair. Both pools were quite nice. They also have an onsen that is quite nice after a long day! We really enjoyed our stay and will definitely return!
Stayed 4 nights in Apr 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was amazing.

6/10 Okay

Thomas

Stayed 1 night in Nov 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Aaron

Stayed 1 night in Apr 2022

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever! The beach, facilities, and the staff are really amazing! I will definitely stay here again.
Stayed 2 nights in Jan 2022
Response from Jean-Raphael Felus, General Manager on 24 Jan 2022
Dear Gianna, Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We are delighted that we could meet your expectations in terms of the hotel facilities and staff service, and that you fully enjoyed your stay with us. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully decorated for
Stayed 3 nights in Dec 2021
Response from Jean-Raphael Felus, General Manager on 28 Dec 2021
Dear Nicole, Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We are glad to hear that you liked the decoration in the hotel and fully enjoyed your stay with us. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

Marcelo

Stayed 2 nights in Aug 2021

10/10 Excellent

Hannelore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the facilities provided !
Stayed 1 night in Jul 2021

8/10 Good

Misty

Travelled with family
Liked: Staff & service, room comfort
Beach and Pool were the best!
Sheraton has so much to offer families for a great stay— beach, pools, water activities, saltwater open aquarium, games, children’s play room, evening light show, etc. We thoroughly enjoyed the beach and pool access! We recommend this hotel only for that! Furniture and appliances in room could be updated and cleaned better since we found a lot of dust under the TV. Breakfast was mediocre and nothing was amazing about it. Overall, I would still recommend this hotel to family and friends who are looking to spend time at a hotel with lots of activities to do.
Stayed 2 nights in Jul 2021
Response from Jean-Raphael Felus, General Manager on 2 Aug 2021
Dear Misty, Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We are delighted that you and your family liked and enjoyed the hotel facilities and activities. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it. The only downside was the pool and beach closed at 5:30, not sure if that is due to Covid or not.
Stayed 2 nights in Jul 2021
Response from Jean-Raphael Felus, General Manager on 19 Jul 2021
Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. Your feedback will help us review our operation and improve our services and offerings to provide the most pleasant and memorable stay to our guests. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2021

4/10 Poor

Norberto

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel presentation is very upgraded, and the rooms. Nice and cleaned. We stayed for 4 days. I don’t write bad reviews and I haven’t gone on Yelp or even Google. I’ve stayed in Sheraton’s before. But for the price that I paid I would have expected exceptional conditions or all-inclusive! -The pool is nice, but needs to be upgraded. The paint is peeling and you can see the paint patches. All of us had blue spots on our feet from the first day we stayed. -Maybe it’s a COVID thing, but this is a 4 Star hotel. While the rules says time and dates subject to change without notice. The pool and beach was closed everyday at 05:30pm. When it was cleary posted on website 6pm. Yet in the 4 days no one took the time to update its website. Really? It’s summer and the sun and heat is clearly sticking out at this time. Wish I would have known beforehand. -My other complaint would be the room. We had a toddler and still give them some milk, but were was the microwave? How do I re-heat if any, some of the food we had left over? -The room was too noisy, the AC. The air flowed in the room, sounded like we were in a tunnel with the wind blowing by. It wasn’t till the 3rd night that the light in the hallway really lit up our room. Yes, since the door has a gap all the light was coming in. We wanted a nice dark room so I decided to put a towel down to block the light. And guess what? That also stopped the howling noice. Wow… -Pay extra for indoor pool? Wow…
Stayed 4 nights in Jun 2021
Response from Jean-Raphael Felus, General Manager on 12 Jul 2021
Dear Norberto, Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We sincerely apologize for the inconveniences caused in the pool and guest room due to a lack of maintenance. We will have our Engineering team check those areas to come up with solutions/preventive measures. Please note that your feedback has been shared with the relevant team of the hotel for their review and considerations and to take any necessary actions. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

Deja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy vacation
Great stay! Lots to do onsite even with a few amenities closed due to Covid
Stayed 1 night in Jun 2021
Response from Jean-Raphael Felus, General Manager on 28 Jun 2021
Dear Deja, Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We are delighted that we were able to help you fully enjoy your stay with us. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2021
Response from Jean-Raphael Felus, General Manager on 10 May 2021
Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We are pleased that you liked our property and look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort soon. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Mar 2021
Response from Jean-Raphael Felus, General Manager on 8 Apr 2021
Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We are pleased that you fully enjoyed your stay with us. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is unique! And all the facilities are always clean! Very beautiful place!
Stayed 4 nights in Oct 2020
Response from Jean-Raphael Felus, General Manager on 18 Nov 2020
Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We are glad to hear that we could meet your expectations in terms of the staff service and cleanliness, and you enjoyed your stay with us. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

4/10 Poor

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
tay at the Sheraton
The room was very expensive and small. Food service and restaurant was below par. Overall for the price of the room I really expected more.
Stayed 1 night in Aug 2020
Response from Jean-Raphael Felus, General Manager on 24 Aug 2020
Dear Emily, Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We appreciate your comments on the guest room and dining experiences. We will share your feedback with the team for their review and improvement efforts. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

6/10 Okay

Verified traveller

日本でホテルでお風呂にお金払わないと入れないというのは、ちょっと不満。それ以外は、良い感じ。
Stayed 2 nights in Aug 2020
Response from 総支配人 フェリュス ジャン・ラファエル on 24 Aug 2020
この度はシェラトン沖縄サンマリーナリゾートにご宿泊いただき、誠にありがとうございます。また貴重なお時間を割いてご宿泊体験をご投稿くださり、重ねて御礼申し上げます。 ご投稿者様から大浴場のご利用に関するご意見をいただきました。ありがとうございます。頂戴いたしましたご意見はしっかりと記録にとどめ、これからのオペレーション検討の際に参考にさせていただきます。 またシェラトン沖縄サンマリーナリゾートでお会いできますことを従業員一同楽しみにお待ちしております。 ありがとうございました。 総支配人 フェリュス　ジャン・ラファエル

6/10 Okay

Verified traveller

Stayed 7 nights in Jul 2020

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
High hopes but not worth it
At check in we were told that the only option for us to use parasol and beach chairs was to buy a $35 (each) resort pass, and that either both of us had to have it or neither of us could. We weren't interested in the other activities the resort pass included, but agreed to get it anyway, only to find out two days into our stay that they had an alternative 'pay per use' option. What's worse, as of now, this 'optional extra' isn't included in the Hotels.com small print page. The hotel is fine and the food is good (if pricey). We also found the following: 1. Each time we ate at the grill, at least one item we ordered was no longer available, but we weren't informed this until after ordering it and the server coming back to tell us 5 or so minutes later 2. The spa wouldn't honour the discount voucher we found in our room if both I and my wife wanted a massage. Even though only one of us was expecting the discount, they tried to tell us that to use it, only one of us could have a massage (I appreciate language barrier issues, we asked and rephrased 3 or 4 times and got the same response) 3. After waiting a few minutes at the counter, we were shown to seats in what was clearly an area for families with younger children, and we clearly didn't have any. The main restaurant area was not busy, as they reseated is immediately when I asked. Only after all this did we complain to the duty manager, and the resort pass was refunded, but overall a disappointing experience.
Stayed 3 nights in Jul 2020
Response from Jean-Raphael Felus, General Manager on 6 Aug 2020
Dear Adam, Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. I would like to apologize for inconveniences caused during your recent stay with us, mainly due to a lack of communication (not language issues alone), and we could not provide you with a most comfortable and pleasant stay. We will share your feedback with our team to review and come up with better ways of proactively and efficiently communicating with our guests in order to prevent such things from happening again in future. Thank you again for your honest feedback. We truly hope to have another opportunity to welcome you back to Sheraton Okinawa Sunmarina Resort to serve you better next time. With my best regards, Jean-Raphael Felus General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Social distancing and mask were required. Awesome customer service as always.
Stayed 1 night in Jul 2020
Response from Jean-Raphael Felus, General Manager on 7 Jul 2020
Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We appreciate your kind understanding and cooperation for our virus prevention measures, and we are also pleased to know that our services met your expectations. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design of the lobby is fantastic, staff are very nice, parking fee is cheap as well,
Stayed 2 nights in Feb 2020
Response from Jean-Raphael Felus, General Manager on 18 Feb 2020
Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We are pleased that you enjoyed the staff service and the design of the lobby was to your liking. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great Service. However, they did not fill up the soap.
Stayed 5 nights in Jan 2020
Response from Jean-Raphael Felus, General Manager on 7 Feb 2020
Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We are delighted that we could meet your expectations of the staff services and that you enjoyed your stay with us. We also appreciate your comment on the soap, which will be shared with our Housekeeping team. Thank you again, and we look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the lobby and the beach property, also the staff is incredible including TRACY Acosta and Miey.
Stayed 3 nights in Jan 2020
Response from Jean-Raphael Felus, General Manager on 27 Jan 2020
Thank you very much for your stay at Sheraton Okinawa Sunmarina Resort, and thank you as well for your precious time spent in sharing your experiences. We are pleased that we could meet your expectations in the hotel facilities and staff service, including pre-stay communications, and that you enjoyed your stay with us. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

T.F.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous on-the-beach hotel we visited for 2020 New Years day. The hotel had many fantastic shows and we really enjoyed everything, including the friendly boating trip and gorgeous breakfast. Many thanks to Ms. Masako Bargamotov, Director of Rooms, who was even helpful in arranging events outside of our stay at the Sheraton. I would say this particular Sheraton is one of the best Sheratons because of the “Omotenashi spirits” rooted in the Japanese mindset of hospitality centering around care rather than expectation. I highly recommend it!!
Stayed 3 nights in Dec 2019
Response from Jean-Raphael Felus, General Manager on 10 Jan 2020
Dear "T.F.", Thank you very much for your stay at Sheraton Okinawa Sunmarina Resort, and thank you as well for your precious time spent in sharing your experiences. We are delighted that we could provide you with heartfelt hospitality and exciting experiences and that you fully enjoyed your stay with us. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fish pond in the lobby was really unique! There are many different types of exotic fish, my kid never got tired of seeing and feeding the fish everyday during our 5 day stay. The lobby kids playground is also convenient, spacious and fun. You can also draw on the wall (Wall of Expression) and make arts, so i feel this hotel is perfect for my 2.5 year old. It is also quite conveniently located with a big convenient store just 5 min walk away and plenty restaurant options 15 minutes walk away. Will stay there again!
Stayed 5 nights in Dec 2019
Response from Jean-Raphael Felus, General Manager on 10 Jan 2020
Thank you very much for your stay at Sheraton Okinawa Sunmarina Resort, and thank you as well for your precious time spent in sharing your experiences. We are delighted that we could meet your expectations in terms of the hotel facilities and child-friendliness and that you and your family enjoyed the stay with us. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!! Enjoyed our stay love this hotel
Stayed 2 nights in Jan 2020
Response from Jean-Raphael Felus, General Manager on 10 Jan 2020
Dear "Christina", Thank you very much for your stay at Sheraton Okinawa Sunmarina Resort, and thank you as well for your precious time spent in sharing your experiences. We are delighted that you liked the hotel and fully enjoyed your stay with us. We look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Big name, disappointing experience
Located right beside the beach with nice sea view from the room balcony (which available everywhere in Okinawa). However, there’s not much you can do in the winter. Many many other hotel in Okinawa offer much better value for the money. With much more amenities facilities too. And the parking is quite far away from the hotel.
Stayed 1 night in Dec 2019
Response from Jean-Raphael Felus, General Manager on 31 Jan 2020
Thank you very much for staying at Sheraton Okinawa Sunmarina Resort, and thank you as well for taking your precious time to share your experiences. We have made a note of your comments on the winter activities, which will be shared with our associates so that we can actively make recommendations/suggestions on how guests can fully enjoy Okinawa in a cooler season. Thank you again, and we look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

10/10 Excellent

MAN SHEK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

WAI FUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family were happy there! We celebrated the 10 th wedding anniversary here! The staffs were so nice to us! There were bed guard and we can slept safely! But I was quite disappointed about my booked anniversary dinner in sense! There was no special Menu and idea here! Just a normal dinner!
Stayed 3 nights in Dec 2019
Response from Jean-Raphael Felus, General Manager on 17 Dec 2019
Dear " WAI FUNG", Thank you very much for choosing to stay at Sheraton Okinawa Sunmarina Resort to celebrate the wedding anniversary, and thank you as well for your precious time spent in sharing your experiences. We are pleased that we could meet your expectations in the staff service and room features, and your high evaluation is truly appreciated. We also appreciate your feedback on the dinner, which will be shared with the relevant hotel teams for review. Thank you again, and we look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager

8/10 Good

Ying Wai Yuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
額外收費設施
出發前，只付了約$700一晚的價錢，住到無敵海景的shereton，覺得好抵。 可是，從check in 開始，就知道原因。除了房間，什麼也是額外收費。包括停車場、游泳池、大浴場、沙灘椅。 如果你不介意另外付費，酒店是有好多設施的，包括對著海的教堂、香蕉船、水上單車、波波池等。 如果要在酒店吃早餐，最好check in 時便決定加錢。因為之後再決定，價錢是比較貴。
Stayed 2 nights in Nov 2019

10/10 Excellent

Tso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very good stay with the hotel, great facilities and well maintained!! The price of the lunch buffet was reasonable.
Stayed 4 nights in Nov 2019
Response from Jean-Raphael Felus, General Manager on 4 Dec 2019
Dear "Tso", Thank you very much for your stay at Sheraton Okinawa Sunmarina Resort, and thank you as well for your precious time spent in sharing your experiences. We are delighted that we could meet your expectations in terms of the facilities, cleanliness and maintenance and that you enjoyed the lunch at the resort. We truly appreciate you posting the picture. Thank you again, and we look forward to welcoming you back to Sheraton Okinawa Sunmarina Resort. With my best regards, Jean-Raphael Felus General Manager