Indoor pool

Reviews of Hampton Inn & Suites Moore

2.5 out of 5
Hampton Inn & Suites Moore
614 Northwest 8th Street, Moore, OK

Reviews

9.2

Wonderful

Rating 10 - Excellent. 394 out of 543 reviews" "
Rating 8 - Good. 93 out of 543 reviews" "
Rating 6 - Okay. 29 out of 543 reviews" "
Rating 4 - Poor. 13 out of 543 reviews" "
Rating 2 - Terrible. 14 out of 543 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara, Lakeville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!
Stayed 1 night in May 2024

4/10 Poor

Jennifer

Travelled with family and small children
Disliked: Amenities
Staff
Stayed 3 nights in May 2024

10/10 Excellent

Nila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The USB ports were weak and plug ins loose by the bed. We had to charge by the desk lamp.
Stayed 1 night in May 2024

6/10 Okay

Janet

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I got checked into a dirty, used room. Had to go back & ask for a new room. Once I checked into that room, I had to double check reviews because I had picked this hotel for having a 9 rating on cleanliness & was disappointed. My shoes were sticking to the dirtiness of the carpet, when I checked the bed for bugs the liner of the bedding had blood stains.. the other bed’s had some kind of coffee stain on it also.I didn’t want to have to go and ask for ANOTHER room so I just dealt with it but I would definitely say the “exceptional”reviews are not as accurate as they should be.
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for leaving us a 5-star review! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our priority, and we're delighted that we could meet your expectations.We appreciate your support and hope to have the pleasure of welcoming you back soon for another wonderful stay!

6/10 Okay

Stanley

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was too small and not much space to move around. The bathroom door is a sliding door that cannot be locked. The carpets were very dirty inside the living space.
Stayed 1 night in Mar 2024

10/10 Excellent

Kaye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet and convenient. I had a 5:00am flight the next day so this was perfect for me
Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for your review! We're delighted to hear that you found our hotel quiet and convenient, especially with your early flight the next day. Providing a peaceful environment for our guests is important to us, and we're glad we could accommodate your needs. We hope to welcome you back for another convenient stay in the future!

10/10 Excellent

Mariah L

Stayed 3 nights in Feb 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for taking the time to leave us a 5-star review! We're thrilled that you had a great time during your stay. Your satisfaction is our top priority, and we're delighted that we met your expectations. We look forward to your next visit!

10/10 Excellent

Landon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Clean hotel and friendly staff
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for your review! We're delighted to hear that you found our hotel clean and our staff friendly. Providing a welcoming and tidy environment for our guests is our priority, and we're glad we succeeded in making your stay enjoyable. We appreciate your feedback and hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our trip was amazing, great hospitality, room was nice and clean, comfortable, and the breakfast was phenomenal. I was not expecting the breakfast to be so good, but it was delicious and a great variety. I will definitely be booking again.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for your amazing review! We're thrilled to hear that you had a wonderful trip and enjoyed the hospitality, cleanliness, and comfort of your room. We're especially delighted that you found our breakfast to be phenomenal with a great variety. Providing delicious and satisfying meals for our guests is important to us, and we're glad we exceeded your expectations.We can't wait to welcome you back for another fantastic stay! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

8/10 Good

Ryan

Travelled with group
Liked: Staff & service, room comfort
Not so good by Hilton
ROOM 506 smelled of mildew as soons as you walked in the room!!! The cabinet door to the refrigrator was leaning on the side of the desk when I entered so I left it alone so I dont get charged for anything missing. Lucky I was only sleeping here for the night and left 6am next morning. This Hampton inn for me was unacceptable by hilton standards.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay in Room 506. It's disappointing to hear about the mildew smell and the condition of the refrigerator cabinet door. This does not meet the standards of cleanliness and maintenance that we strive to uphold.We appreciate you bringing these matters to our attention, and we will be addressing them with our team to ensure they are rectified promptly. Please rest assured that your experience is not typical of the service and quality we aim to provide.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that reflects the true standards of our hotel.

10/10 Excellent

Kenny

Stayed 1 night in Feb 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for your glowing review! We're delighted you enjoyed your stay with us. Your satisfaction is our ultimate goal, and we're thrilled we achieved it. We can't wait to welcome you back soon!

8/10 Good

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice hotel. Rough area
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for your review! We're glad you found our hotel nice. We understand concerns about the area and take guest safety seriously. Please know we have measures in place to ensure a safe and comfortable stay. We appreciate your feedback and hope to welcome you back soon.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Housekeeping needs to pay attention to basic toiletries. The facial tissue box was almost empty when I checked into the room. Also, it would be nice if guests were given free water in the room.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for sharing your feedback with us. We apologize for the oversight regarding the facial tissue box in your room. We'll address this with our housekeeping team to ensure that all toiletries are adequately stocked for our guests' convenience.Regarding the provision of water in the room, we appreciate your suggestion and will consider it for future improvements. In the meantime, we'll make sure to provide clear information on the availability of water and other amenities for purchase.We value your feedback and hope to have the opportunity to welcome you back for a more seamless experience in the future.

6/10 Okay

Mark

Business traveller
Disliked: Cleanliness, staff & service
No daily service. Didn’t even replace towels.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Mar 2024
We appreciate your feedback, as it helps us improve our services for future guests. We hope to have the opportunity to welcome you back for a more satisfactory experience in the future.

8/10 Good

Nancy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is heated which was amazing!! Although, it looked a little green but my kids didn’t mind. The only major downfall was the breakfast. The juice machine was broken and the juice they sat out had gone bad or something. It was disgusting to say the least. Your options were really only cereal, yogurt, or a waffle. The yogurt and milk aren’t in a fridge, they’re just in a bucket with ice. Some of the wallpaper in our bathroom/room was coming off the wall from what looked like water damage??? Even up to about a foot high. Again, these are just little things. We only stayed one night and the heated pool was the highlight since it was 12 degrees and my kids couldn’t wait to have some fun in the water!
Stayed 1 night in Jan 2024
Response from Hotel Manager on 28 Mar 2024
Thank you for sharing your feedback with us. We're delighted to hear that your kids enjoyed the heated pool, despite its appearance. However, we apologize for the inconvenience you experienced with the breakfast and the condition of your room.Your comments about the juice machine and the quality of the breakfast options are concerning, and we will address these issues with our team to ensure improvements are made. Additionally, we will investigate the water damage in your room and take necessary steps to rectify it.We appreciate your understanding of these issues and your patience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was New Years Eve but was so quiet!
Stayed 1 night in Dec 2023
Response from Hotel Manager on 28 Mar 2024
Thank you for your review! We're thrilled to hear that you had a quiet New Year's Eve during your stay. Providing a peaceful environment for our guests to relax and unwind is important to us, even during special occasions. We appreciate your feedback and hope to welcome you back for another peaceful stay in the future!

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay!
From the lobby, to the room, to breakfast, everything was terrific. The staff were friendly and helpful. Everything was very clean!
Stayed 3 nights in Dec 2023

10/10 Excellent

rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall a good stay
the bed was a luttle too high. i'm 70 and it was hard to adjust to a high bes
Stayed 2 nights in Dec 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Brian

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
There was no hot water. Had to take a cold shower in the morning. Front desk didn't seem to care enough to give us a discount for the problem. Want be going back.
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Karl

Travelled with family
Hotel was very clean, great location right off the highway. Staff was great
Stayed 1 night in Nov 2023

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for FIVE nights...every staff member was more than friendly and courteous. Very professional and accommodating. Wish all Hamptons were run this way and had the excellent staff we encountered. Well done and we will stay here again! : )
Stayed 4 nights in Nov 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Nov 2023

8/10 Good

Kasey

Stayed 1 night in Nov 2023

10/10 Excellent

Kayla

Stayed 1 night in Nov 2023

10/10 Excellent

donny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay greatly
Stayed 2 nights in Nov 2023

6/10 Okay

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room temp was at 16 degrees when I walked in, was freezing, the. I turned it up and it didn’t do anything so I turned it off instead,
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice, large, clean room. Good free breakfast and coffee and free parking. Not far from fast food, airport, downtown.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy process from check in to checkout
Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk personnel were so kind and friendly!! THANKS for a great stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2023

10/10 Excellent

Mayra V, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Vanessa

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The first room we got was not clean. The sheets had not been changed and the walls were dirty throughout the room. The lady on the night shift informed us that because of booking through Expedia that she would not be able to refund us but was able to switch us to another room. We received the new room that was a lot better but at least the sheets looked clean. I'm not sure I would stay here again but appreciated the front desk lady.
Stayed 2 nights in Oct 2023

4/10 Poor

Trinetta

Disliked: Property conditions & facilities, room comfort
No hot 🔥 water
I did not have hot water in the sink or shower
Stayed 1 night in Oct 2023

10/10 Excellent

LeAudrey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to check-out, both Karlie and Alondra greeted us with smiling, friendly faces. Something most hotels are lacking. The rooms are clean, quiet, and comfortable (even the pillows). The pet area is quiet with actual grass, had a station with clean up bags and a trash can and the grass was devoid of dog feces. This shows me that hotel staff actually clean the area since not all pet owners pick up after their pet. The pet “deposit” is higher than most and is not actually a deposit. You do not get the money back even if your pet does no damage to the room. This is not exclusive to this hotel. Most hotels we had required a pet deposit, but none as high as this one. If we come back this way again, we will definitely stay here. Kudos to Karlie and Alondra. You are the face of Hampton and should be commended for your friendly smiles and welcoming demeanor. Well done.
Stayed 1 night in Sep 2023

10/10 Excellent

Keli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Kathleen

Stayed 1 night in Sep 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Cy

Stayed 2 nights in Sep 2023

10/10 Excellent

Trigena

Stayed 1 night in Sep 2023