“The service at the front desk is very good, but unfortunately he gave me a problematic room, which caused me to deduct points for this hotel, which made my journey not perfect”
"We requested a comforter at 10:00pm and the front desk told us that the housekeeping office was locked already and we cannot have an extra comforter because of that. As a result, we have to live through the cold night without an extra comforter"
