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"The room is maintained every day, all the staff are very friendly and efficient."

"Second time staying. 28 nights. Would recommend. Hotel is in a great spot and the train station is directly below it."

"Didn't notice anything, meaning everything was perfect!"

"Clean rooms. Quiet. Curtains that blocked all the light. Great location near lots of shopping and restaurants. Staff super friendly and helpful. Wish we could have stayed another week. "

"Amenities are great"

"The hotel is nice, clean, and in a great location very convenient to shopping, nightlife, and the train station."

"Front desk staff were polite but slightl indifferent, with the exception of one very kind staff member- Tang. She was vmvery attentive and kind. The 7th floor spa and the restaurant's staff were the reason why I gave this place 5 stars instead of 4. The entire restaurant staff made my stay delightful and warm. The food was simply but delightful. And there was one memorable elderly Japanese woman who made me feel just at home with her smiles and energetic conversation- despite not understanding one word! The views of the mountains and the stream were great to wake up to each morning and the hot springs on the top floor were something I looked forward to each night of my stay. I dont know if the water was truly a hot springs natural water, but nevertheless it was clean, and the different temperatures of each bath pool were very relaxing. Thank you Kamenoi for a terrific stay! All of the guests were Japanese, making it understanding that no one really spoke English! But again, a terrific stay."

"Staff is friendly. They serve free breakfast, alcoholic beverages are also served for free along with soft drinks. What else can you ask for? Such a reasonable price? It’s a steal. "

"2 min walk from exit of Saitama-Shintoshin station. Super convenient and close to many restaurants. Staff are very friendly and helpful. "