Yamanouchi Onumaike Pond Hotels

"Hotel housei was my favorite stay in Japan, even after spending triple as much money for some other hotels. The staff is simply amazing, they went above and beyond for accommodation. Kei at the front desk was very helpful in showing me around the hotel & also recommended a restaurant that was one of my favorite I’ve been to. The gentlemen at the front desk even set up a specific shuttle for me to the snow monkey park because I was going to leave before their set time. They took me alone to the park in the morning, and even offered to pick me up and shuttle me back after I had checked out to the train station! Seriously an amazing establishment, I could not recommend them more. "

"Dinner is great! Onsen facilities are great! Place is clean and has a traditional ryokan vibe as described. Must come!"

"Breakfast is really good, they are many choices, all taste great! In-room hot-spring bath is very relaxing with good views. It would be even better if the front desk staff could understand more English."

"One of the best stays I've ever had!! Great service, great food, extremely friendly and helpful staff!! "

"Great quality food and Onsen. Very clean and staff was very friendly and helpful. The location is great as it is a quick walk to the Yubetake and main shopping street. We got new yukata and night clothes each day. "

"Such friendly staff they really make you feel at home in this special hotel. Can’t wait to return one day, pure relaxation!! And lovely yucatas"

"staff were wonderful and kind, area was beautiful as well"

"Staff were the best in hospitality I have ever met! Food choices and drinks amazing. 3 minute walk to lift and can ski from there most of the resorts! Great location and place to stay! Easy to get by bus and train from Tokyo no car necessary."

"My room was very well maintained. I loved the included open air bath next to the shower. The staff were all very kind and accommodated my questions well. "