Seoul Opera Gallery Hotels

"Clean room"

"Overall experience was good except the TV inside the room can’t be use because they only have Korea Language channels. "

"Great location for my needs and loved the extra amenities such as communal kitchens on each floor, self-service laundry. I stayed in the King premium suite and the bed was very comfortable. The housekeeping staff was very attentive. The room service menu options were quite limited, reception staff members were ok."

"Everything was great except breakfast."

"Location is great, nice stuff , great food and a lot of options to choose from. So clean and upscale. I highly recommend this hotel "

"We came for a couple stay in March. I’ve to say I’m not a fan of the sustainability standpoint. Toothbrush is payable, toothpaste too. For $400-500 a night it’s definitely not something I expect. The pantry was stocked once through the stay so that’s a plus point, uber will pick you up quickly and conveniently at level 2 of the property. The worst part was the lack of air conditioning cause they mentioned it’s spring time or the start of spring, first day we requested for the fan however it was not available it was pretty unbearable and the second day they sent a fan once guests checked out. Our friend booked the same property hence we knew there was this option. Perhaps you should check whether the aircon is functioning during your stay before confirming the property. I’m not sure if this is a norm in Korea however we are headed to two other hotels after this and I may update my review. If you require to increase the speed of the fan you will also require the concierge to come up with the remote to adjust for you. Very inconvenient. The aesthetic and gym was nice but other than that it may not be ideal for couples. "

"It was nice with Breakfast ( various choices) on the top floor. "

"The property is new and well maintained. It's location is not but, walking distance from at least one subway station. There are some nice Korean quisine restaurants nearby."

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."