This was our second family stay at this property, and we returned hoping to repeat our wonderful experience.
To begin with, the front desk staff could be more welcoming—it felt more like a visit to the USPS or DMV than a hospitality experience. They are in the hospitality industry, not just basic customer service, and that should be reflected in their approach.
The room maintenance was acceptable overall, but there were some issues. We found leftover hair in one of the bathrooms, the bathtub was scratched, and some of the utensils were not properly cleaned. On a positive note, the A/C in the living room was excellent—it kept the area cool and comfortable. However, the A/C in one of the bedrooms was underperforming, which forced us to sleep with the door open for airflow.
We originally reserved the room for five nights but ended up leaving a day early. When I went to check out, there was a different front desk staff member. I informed her that we were checking out early, and she simply responded, “We’ll charge you for the afternoon and remove the fee for the next day. Since it was a third-party reservation, there’s nothing else I can do.” While I appreciated the information, I believe she should have asked about our stay and what may have led to our early departure.
On the positive side, I’ve stayed at many hotels in the area, and this property still offers the best bed by far. The pool was great for my daughter, and the maintenance and housekeeping staff were friendly.