Lobby
Check availability

Reviews of Black Bear Inn, Ascend Hotel Collection

3 out of 5
Black Bear Inn, Ascend Hotel Collection
4 Godfrey Dr, Orono, ME

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1003 reviews" "
Rating 8 - Good. 304 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 35 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Cassandra

Disliked: Staff & service, amenities, property conditions & facilities
The gentleman that checked me in was quite rude. Had to leave to get an answer and when he came back he didn’t talk to me. He didn’t explain breakfast and check out with me as he did the person in front of me
Stayed 1 night in May 2024
Response from Michelle Berry, GM on 7 May 2024
Cassandra-I am quite sad to hear that you were not treated in the same manner as the customer in front of you. I am going to find out what happened as we strive for exemplary customer service. The only reason I can think of that he may not have repeated the Breakfast and Check out is that he probably assumed you had heard him explain it while you were waiting to check in, not that that excuses him. I am going to speak with him. I do hope that this does not deter you from visiting us the next time you are in the area.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here when we drop off and pick up our son who attends The University of Maine. Hotel is best in the area, very nice facility, near restaurants, quick drive to Bangor, deck r is nice, staff is friendly
Stayed 1 night in Apr 2024
Response from Michelle on 7 May 2024
Thank you for such a great review, Andrew. We are so thankful that you choose to stay with us while your son attends UMaine. We look forward to your next visit.

10/10 Excellent

Donna M.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean motel near U Maine. Friendly staff and the room was bigger than expected.
Stayed 1 night in May 2024
Response from Michelle on 3 May 2024
Thank you so much for that, Donna. So happy to hear that you enjoyed your visit. Please come again!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Danielle, AGM on 29 Apr 2024
Steve, Thank you for your review. We are so happy to hear that you enjoyed your stay with us. See you soon!

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for the eclipse, and am so glad I did. Very positive experience. I look forward to staying here again next time I’m in the area.
Stayed 2 nights in Apr 2024
Response from Guest Services on 15 Apr 2024
Stacey,We are so glad you enjoyed your stay during the Eclipse!We hope to see you again soon!

10/10 Excellent

Kathleen

Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Kathleen,Thank you for your rating. We hope to see you again soon!

8/10 Good

Jennifer

Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Jennifer,Thank you for your rating. Please let us know if there is anything we can do in the future to improve your stay!

10/10 Excellent

Elizabeth, Lunenburg

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bears!
Stayed 1 night in Apr 2024
Response from Michelle on 14 Apr 2024
Elizabeth,So happy to hear that you enjoyed your visit with us. We appreciate your business as well as your positive feedback. We look forward to your next trip this way!

6/10 Okay

MaryAnn

Travelled with family
Liked: Staff & service
There is good and bad in this review. We were aware of renovations prior to reserving a room and paid a slight uncharge to be in a renovated room based on Expedia comments. The first room we were given was not complete and had some cleaning issues. The front desk was helpful, eventually moving us to another room. This should have never happened in the first place. With the renovations, expect a basic hotel room that has been updated. Bed was comfortable. You could control the temperature and even open a window. Perfectly acceptable for a brief stay. The staff was very helpful, polite, and friendly.
Stayed 1 night in Apr 2024
Response from Guest Services on 11 Apr 2024
MaryAnn,Thank you for letting us know about the room. We hope that you enjoyed the rest of your stay.

10/10 Excellent

TOMOHIRO

Stayed 1 night in Apr 2024
Response from Danielle, AGM on 29 Apr 2024
Thank you for taking the time to leave this rating!

10/10 Excellent

Lalanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to University of Maine. Clean rooms
Stayed 1 night in Apr 2024
Response from Guest Services on 7 Apr 2024
Lalanya, Thank you for your rating. We hope to see you again the next time you are in Orono!

8/10 Good

Eric

Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
Eric,Thank you for your rating!

10/10 Excellent

Leanne

Stayed 1 night in Apr 2024
Response from Michelle on 26 Apr 2024
Thank you for your business as well as the score of 5 for 5 that you gave us. We are so glad you enjoyed your visit. Please come again!

10/10 Excellent

Lesley joan

Liked: Cleanliness, staff & service, property conditions & facilities
Back again for yet another terrific stay! The Black Bear Inn was undergoing renovations to perk up all rooms, and managing the process well. Staff were, as always, cheerful and helpful.
Stayed 3 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
Lesley Joan, Thank you for your rating! We hope to see you again the next time you are in Orono!

6/10 Okay

Deepsundar

Travelled with group
Liked: Cleanliness, amenities
Room was decent. Breakfast could be improved. (Minimal options for vegetarian/vegans).
Stayed 2 nights in Mar 2024
Response from Guest Services on 7 Apr 2024
I'm sorry that you were so unhappy with your recent visit. What would you have preferred to see for options in the Breakfast? I would love to hear your suggestions.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Guest Service on 21 Apr 2024
Jennifer,Thank you for the 5 out of 5 rating! We hope to see you soon!

4/10 Poor

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Danielle, Assistant General Manager on 1 Apr 2024
Thank you for your rating.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility appears to be undergoing some big renovations that look like they will be amazing! The staff was kind and helpful. The complementary breakfast was a little lacking in variety but there didn’t appear to be many guests staying due to the construction. Hopefully that gets better.
Stayed 2 nights in Mar 2024
Response from Danielle Iverson, Assistant General Manager on 1 Apr 2024
Heather, Thank you for your review! We can't wait for your return trip so you can see the finished product! We hope you had a wonderful time in Orono.

6/10 Okay

Joel

Travelled with family
Very loud ac/heat system.
Stayed 1 night in Mar 2024
Response from Danielle Assistant General Manager on 25 Mar 2024
Joel,Thank you for taking the time to leave this review and for letting us know about the unit in your room so it can be taken care of.

10/10 Excellent

Ramin

Stayed 2 nights in Mar 2024
Response from Danielle, AGM on 12 Apr 2024
Ramin, Thank you for your rating!

10/10 Excellent

Patricia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd floor rooms are dog friendly- even for my big boy St. Bernard! I left my keys behind and they called me!! And it’s in a super convenient location.
Stayed 3 nights in Mar 2024
Response from Danielle Assistant General Manager on 22 Mar 2024
Patricia,Thank you for your stay. We are so glad that we were able to get your keys sent your way and that the WHOLE family enjoyed themselves.

8/10 Good

Ramin

Business traveller
Liked: Cleanliness, staff & service
Very nice place to stay.
Stayed 3 nights in Mar 2024
Response from Danielle Assistant General Manager on 22 Mar 2024
Ramin, Thank you for your review. We are so glad that you enjoyed your stay!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff met all requests for an event. The rooms were clean. It is being remodeled and looking great.
Stayed 2 nights in Mar 2024
Response from Danielle, Assistant General Manager on 16 Mar 2024
Thank you for the wonderful review. It is great to hear that everything went smoothly for the event and we love hearing that you are liking the remodel. We look forward to seeing you again soon!

10/10 Excellent

Ramin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay
Stayed 3 nights in Mar 2024
Response from Guest Services on 9 Mar 2024
Thank you for your rating!

2/10 Terrible

Andy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Danielle Iverson, Assistant General Manager on 8 Mar 2024
Thank you for your rating.

6/10 Okay

Karen

Business traveller
Liked: Staff & service
Hotel under renovations, was not listed on their site. First room had no blinds or curtains. Was able to change rooms easily. Though freshly painted and new carpets, the room smelled and shower was dirty. Have stayed here before and each time there is something that is incorrect.
Stayed 2 nights in Mar 2024
Response from Danielle Iverson Assistant General Manager on 8 Mar 2024
Karen,Thank you for taking the time to leave this review. We appreciate your feedback and will address your concerns with the appropriate team members.

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Guest Services on 4 Mar 2024
Thank you for your rating Michael. We hope to see you again soon!

10/10 Excellent

ERIC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been coming to this property for the past 4 years and have always been happy with the service. The new renovations and improvements have placed this hotel in a 5 star placement.
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Mar 2024
Eric, we are glad you are enjoying the renovations. We hope to see you again soon!

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the chili in the lobby!
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Feb 2024
Leah, Thank you for your rating! We are glad you enjoyed the Chili!

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the beds super comfy, would've take one home if possible, hlz
Stayed 1 night in Jan 2024
Response from Guest Services. on 24 Feb 2024
Heather, thank you for your rating. We are glad you enjoyed the beds so much!

10/10 Excellent

Ramin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Feb 2024
Response from Guest Services on 21 Feb 2024
Thank you for your rating!

10/10 Excellent

Dominick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Would book a stay here again!
Stayed 2 nights in Feb 2024
Response from Guest Services on 20 Feb 2024
Dominick, thank you for your rating and kind words. We hope to see you again soon!

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for your rating!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room
Stayed 1 night in Feb 2024
Response from Guest Services on 18 Feb 2024
Kathleen,Thank you for your rating and we are glad you enjoyed your room!

6/10 Okay

Michael

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Thank you for your rating, we would love to know what we could have done to make your stay even better!

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my 2 nights at the Black Bear Inn. The location is super convenient - as it's right off of I-95 and an easy 5 minute drive to UMaine. My room was comfortable, and the bed was exceptional. "Bear" in mind that the hotel is undergoing an extreme make-over. Many of the rooms are being completely refurbished and it's going to be a *really* nice place to stay soon. During all this construction, happily, noise was NOT an issue. The room was nice - especially for the price. The staff are friendly. I'd come back without hesitation.
Stayed 2 nights in Feb 2024
Response from Guest Services on 18 Feb 2024
Chris, thank you for your kind words! We are so glad to hear that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on 11 Feb 2024
Thank you for this rating! We hope you had a great time in Orono.

10/10 Excellent

Adais

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 1 Feb 2024
Thank you for the 10 out of 10!

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms. Clean and cozy.
Stayed 1 night in Jan 2024
Response from Danielle Assistant General Manager on 29 Jan 2024
Jodie,Thank you for your review! We are so glad that you loved your stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 22 Jan 2024
Thank you for the 10 out of 10!

8/10 Good

Tammy

Stayed 1 night in Jan 2024
Response from Guest Services on 25 Jan 2024
Thank you for this rating! We hope you had a great time in Orono.

10/10 Excellent

Allison

Stayed 1 night in Jan 2024
Response from Guest Services on 11 Feb 2024
Thank you for your rating!

6/10 Okay

Katherine

Business traveller
Liked: Staff & service, property conditions & facilities
Hair in the shower. Not clean. End room, lots of traffic in the halls, loud.
Stayed 1 night in Jan 2024
Response from Danielle AGM on 25 Jan 2024
I'm sorry to hear that you were unhappy with your stay. We will be addressing the issues you mentioned.

10/10 Excellent

Bre

Stayed 1 night in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for your rating!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Bangor not such a bargain.
This was a basic hotel with a basic breakfast but it was clean enough in the room. The carpet was stained and the tub wasn’t cleaned properly. Public hairs. Compared to the other stays along the way, the price was a little high for what it offered. The halls were somewhat dirty and the carpets had some stains. The breakfast was very basic. I expected a full hot breakfast. The only hot thing was the automatic pancake machine that produced mediocre pancakes. This wasn’t clear in the listing.
Stayed 1 night in Dec 2023
Response from Guest Services on 15 Jan 2024
I'm sorry that you were so unhappy with your recent visit. We are currently undergoing renovations in the hotel to replace things like the carpet. What would you have preferred to see for options in the Breakfast? I would love to hear your suggestions.

2/10 Terrible

Dan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was dirty. Hair on the floor and in the beds. I had to borrow a vacuum and clean it myself. No carpeting in room it was very noisy. There was construction going on and drilling began at 7:30 directly below our room. Couldn’t wait to get out of there.
Stayed 1 night in Dec 2023
Response from Dani AGM on 15 Jan 2024
Thank you for taking the time to do this review. We appreciate your feedback and will share this with our team as we continue with renovations to the hotel.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Services on 20 Jan 2024
Thank you for your rating!

10/10 Excellent

Eunhee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Danielle, Assistant General Manager on 8 Jan 2024
Thank you for this rating! We hope that you had a great time in Orono & we look forward to seeing you again.

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 24 Dec 2023
Thank you for your rating, we would love to know what we could have done to make your stay even better!

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were VERY comfortable!
Stayed 1 night in Dec 2023
Response from Danielle AGM on 24 Dec 2023
Heather, we are so glad that you enjoyed your stay and found the beds to comfortable as that is so important after a long day of travel. See you soon!