“Despite turning up in biker gear I was welcomed warmly by the lady on reception. The breakfast options were explained and I went to the room. The room was clean and had a good array of bits and pieces, 2 small waters, dental care kit etc, a hairdryer with additional bits I don’t know the use for being A; male and B; bald. The towels were nicely folded in a way I hadn’t seen before. The shower was huge and the bed comfortable. The one thing I would say is u could hear the neighbours through the……
“Despite turning up in biker gear I was welcomed warmly by the lady on reception. The breakfast options were explained and I went to the room. The room was clean and had a good array of bits and pieces, 2 small waters, dental care kit etc, a hairdryer with additional bits I don’t know the use for being A; male and B; bald. The towels were nicely folded in a way I hadn’t seen before. The shower was huge and the bed comfortable. The one thing I would say is u could hear the neighbours through the……
“Atmospheric quirky hotel. Retains convent feel.
Nice staff; good restaurant at night.
Note it doesn’t do breakfast but good cafe nearby. No reception before noon. Good base for Bilbao - on commuter line to central station , one hour trip with regular trains .”
“Atmospheric quirky hotel. Retains convent feel.
Nice staff; good restaurant at night.
Note it doesn’t do breakfast but good cafe nearby. No reception before noon. Good base for Bilbao - on commuter line to central station , one hour trip with regular trains .”
“La atención muy amena, hermosa habitación. Único punto negativo, no había café en la habitación y no disponible para comprar en la mañana, fuera del desayuno estilo americano, que no era mi intención. ”
“La atención muy amena, hermosa habitación. Único punto negativo, no había café en la habitación y no disponible para comprar en la mañana, fuera del desayuno estilo americano, que no era mi intención. ”
“We were there for three nights, it was very nice, good location, great for a rest and near mirador Nervion for a good walk. Good food nearby. Markets available close to hotel. ”
“We were there for three nights, it was very nice, good location, great for a rest and near mirador Nervion for a good walk. Good food nearby. Markets available close to hotel. ”
"A disappointing experience - written by my husband who was the one who stays at this hotel
Spent a night in the Artist Gran hotel of Arts on my way back from the Camino de Santiago. I do not know if it was because of my backpack and casual pilgrim dressing but from the start, the service was a bit arrogant. I booked a room with queen size bed (indicating preference on high floor), but was given a DOUBLE bed for 3rd floor. As for the view, Smart Inner View means facing the window of your neighbor (welcome back to the dormitory in the Albergue!). An experience certainly not to be repeated. Get yourself an hotel with better service. You deserve better!"
"Bad service and accommodation for the price!
For a new hotel the room is extremely badly designed. No socket for the kettle, constant buzzing sound from the electric box and poor drainage in the shower leading to a bad smell. Cleaning is also bad. Used toothpick found in the sink area and left there for four days. Mugs left unwashed. Coffee/amenities in the room not topped up.
Breakfast is not worth the money and runs out of food at least an hour before breakfast is due to finish, staff very lazy and don’t attempt to top up the food or clear plates from tables (whilst eating food in front of guests). Same level of poor service was seen in the rooftop bar, with glasses all over near the pool. All staff need a significant amount of training to be at an acceptable standard. "