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"V"

"早餐和晚餐非常棒, 溫泉也很舒服, 房間比預期的小一些"

"We are return customers of this hotel resort and will continue to return in the future and recommend it to others. Rooms, amenities, service are top notch. "

"Beautiful! Great access to Fuji Q and to the trains!!"

"We loved the onsen hot bath outside, the room was spacious and comfortable. The staff were very polite and helpful, and the food was good including the Japanese breakfast set and the udon we ate for dinner"

"This was a beautiful location. The room was nice and cozy, I loved the private onsen time, and the staff was so friendly and sweet. They provided lots of amenities and even let us try Japanese candy. I definitely recommend this place and wish I had more time to stay longer. "

"A beautiful hotel and building interior. My wife & daughter both used the women's onsen multiple times and were very impressed. We had both the breakfast and dinner buffets, and I would say they were par for the course for hotel meals in Asia - very good, but comparable to others we've had. Staff were exceedingly polite and friendly. Again, I would expect this in Japan, and I was not disappointed. We used the shuttle to nearby Gora station twice, and that was very convenient. The room was very clean and I took advantage of the tub in the balcony. The room is small, and it was a little hard to get around for 3 people. Unfortunately, there was no place to store our 3 suitcases out of the way, and they were on the floor and we had to step over them. But all in all, it was a wonderful stay, and I would stay there again."

"Great staff and amenities "

"Truly the best hotel experience I’ve ever had. I grew up in Idaho and never imagined I’d get to stay somewhere like this. This was our big splurge night of the trip, and it was worth every single penny. From the second we arrived, the service was incredible! Warm, kind, and genuinely thoughtful. Nothing felt forced or overly formal. Every interaction felt personal. The room was absolutely beautiful. Modern but deeply rooted in Japanese aesthetics. Natural wood, stone textures, soft lighting, clean lines. It felt calm the second we walked in. Everything had intention behind it, and the space just made you exhale. And the setting…unreal. The mountains were moody and misty in the distance. You could see and hear the river below from the balcony, and snow was falling. Sitting in the private onsen while warm water surrounded us and snow drifted down in the cold mountain air is something I’ll never forget. The sound of the river, the winter mountains, the quiet, it was pure peace. We booked this hotel for the private balcony onsen, and I basically lived in it. We ordered room service for dinner and had Western breakfast the next morning, both were delicious and generous. When Miyuki brought our breakfast, she surprised us with special paper cranes she had folded. That small gesture meant so much and perfectly captured the care and hospitality here. This stay honestly felt surreal. It wasn’t just a hotel, it was an experience I’ll remember for the rest of my life. "