Otemachi Family Hotel

"Excellent in everything"

"Super clean and in a central area in shinjuku. The area directly behind the 711 on the property often is dirty and littered with people sleeping in the street. That being said, it still felt very safe"

"Love the location and the staff were super nice!"

"The level of service is unlike anything else I’ve experienced. There was also a self-service laundry which was really helpful. The Sky Salon services were great. We had two amazing massages. There is also a sky lounge that provides great views of the city and complementary drinks. The hotel is close to Shinjuku station."

"Staff was kind and friendly. The location is great for getting around too."

"The hotel room is bit bigger than another hotel we stayed in Tokyo. The staff are welcoming, and rooms are neat and clean. "

"The staff are amazing and exceptionally helpful. It is generously staffed with friendly greeters at the main door, and a person stationed at the elevators to help call the next lift. The rooms are relatively spacious, with thoughtful layouts, and self care amenities that are replaced daily. I've yet to have a bad stay at this property. "

"The room is spacious and clean though a bit old. Foods are expensive but you have an option to walk to reasonable restaurants."

"Traditional style hotel with actual people working at the Front Desk (not computer), a lot of drawers in my room, Bell Captain desk taking care of my luggage and others, all rental clothing included (but not socks) Gym... I missed those good-old-days hotel. I will come back!! "