Cáceres Ovando Palace Hotels

"the best hotel in spain"

"Nice"

"The property is in good conditions and it's located at the historic center. We chose it because it was recommended. But our experience was not good from the beginning. The access to the hotel was blocked and we were not informed in advance. We had to call the hotel after trying to get there for over an hour. Then they sent us written instructions through email. At least the instructions included pictures so we can follow them properly (the streets are very narrow with confusing signs). When we finally arrived, we had to leave the car at a nearby Plaza, walk to the hotel, do the check-in and leave our luggage. Nobody helped us with our luggage. Then they provided us with a QR code to get to the parking space. After that, we had to walk to the Hotel. I understand it's a historic building, located at a historic center but they should provide their guests with a better experience when arriving and leaving the hotel. Also they should at least have coffee available at 7:00 AM for the guests that need to leave early."

"Best location in town. You’ll never get lost since hotel steps away from main plaza. "

"Las habitaciones son amplias y agradables pero el lavatorio no tiene espacio para nada, no un cepillo! El lavabo tiene calentador y jato de agua que no funcionaba. El desayuno muy desordenado y servicio muy lento para el café y huevos. Fue mi primera vez en este hotel en Cáceres porque es nuevo pero no pienso en regresarme a este."

"Gran desayuno, hotel impecable y buena atención "

"Exquisite. Perfect location right next to the museum. Surprising perks, including embossed towels, Refrigerator with bottled water, fresh milk, butter, and jam, plus a breakfast spread with muffins, mini-donuts, and cafe con leche. Perhaps the nicest element was an entire private rooftop patio, beautiful lit and furnished. "

"Staff excellent also cleaners. Maintenance could be better. Loose WC seat fittings need replacing would not tighten. Handle to bathroom needed replacing could not close and shower doors would not close causing leakage onto bathroom floor. Grab rail needed in shower."

"Anfitrión muy amable y atento, muy céntrico y todo bien."