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堪薩斯城歐弗蘭帕克主流套房的評價

2.5 out of 5
堪薩斯城歐弗蘭帕克主流套房
11001 Oakmont St, Overland Park, KS

評價

7.6

不錯

10 分評分，優異；649 則評價中有 216 則" "
8 分評分，不錯；649 則評價中有 212 則" "
6 分評分，一般；649 則評價中有 101 則" "
4 分評分，欠佳；649 則評價中有 67 則" "
2 分評分，很差；649 則評價中有 53 則" "

7.8/10 

整潔度

8.0/10 

職員與服務

7.0/10 

設施服務

7.4/10 

住宿狀況

6.4/10 

環保程度

評價

4/10 欠佳

MING-HSIEN

讚好：整潔度、職員與服務、設施服務和住宿狀況
房間沒有每天整理。 需要預約。
於 2023 年 11 月住了 10 晚
Hotel Management 於 2023年12月4日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

10/10 優異

真實旅客

於 2021 年 3 月住了 1 晚
Anissa 於 2021年4月6日的回應
Thank you for taking the time to review your stay with us, we greatly appreciate it. We look forward to seeing you again the next time you are in town. Take care and safe travels, Anissa Director of Sales

8/10 不錯

CHIH-KAI (Taiwan)

讚好：職員與服務和客房舒適度
便利的出差
可以自己烹調自己的早餐且有免費的洗衣設備...對出差的人挺方便
Lori 於 2016年6月25日的回應
我很高興聽到你和我們一起過得愉快。我們希望你很快再次和我們呆在一起。 最好的祝福， 埃里卡卡爾弗 運營經理

8/10 不錯

真實旅客

讚好：整潔度、住宿狀況和客房舒適度
Hotel Management 於 2020年7月6日的回應
Thank you so much for taking the time to review our hotel. We take Star Ratings very serious and we are glad to see your visit met your expectations. An excellent guest service experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again and check out our newly renovated hotel! Have a great rest of your day and safe travels!

4/10 欠佳

Michael

家人同遊
不滿：整潔度、職員與服務和住宿狀況
Room smelled of smoke; one small trash can for entire room; shower had only hot water, no cool water; police were summoned to room down the hallway. Not worth the money we had to pay!
於 2024 年 5 月住了 2 晚
Hotel Management 於 2024年5月7日的回應
Thank you for allowing us to serve your lodging needs

4/10 欠佳

Prassaneeya

於 2024 年 4 月住了 7 晚
Hotel Management 於 2024年5月7日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 欠佳

Jacqueline

伴侶同遊
不滿：整潔度、設施服務和住宿狀況
Our ceiling had a REALLY bad pour out into the bathroom from the room above us. They did t comp us or fix anything. Just gave us towels for the floor (needed a bucket AND the towels for real) and said “it’ll stop”.
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月28日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 很差

Darnesha

商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
The room was dirty, the halls smelled of urine and were filthy, there were several people playing loud music that I could hear in my room. I felt unsafe as there were 2 men arguing in the parking lot the first night I checked in and the police were called and there was a car alarm blaring every night. There was also 2 huge cockroaches and I was terrified! No telling how many more cockroaches were hiding in the walls. I was there 4 days and never saw housekeeping. I never even saw them in the halls. The staff was very rude and lied to me about the check out process. I had 2 different people lie to me about a refund for unused dates. The desk manager was extremely rude and disrespectful and offered no help to me whatsoever. The general manager also did not offer any assistance or apologies for her staff lying to me and she hung up the phone in my face! They do not care about paying customers and will keep your money and refuse to issue any refunds. The general manager refused to give me information to speak to anyone above her and stated they do not have a corporate office. Do yourself a favor and book elsewhere! It’s cheap for a reason. You get what you pay for! Don’t believe the pictures. You will regret it instantly when you walk in there. Pay the extra money and get something safe and clean.
於 2024 年 4 月住了 7 晚
Hotel Management 於 2024年4月25日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 欠佳

Kenny

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 7 晚
Hotel Management 於 2024年4月24日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 欠佳

Karen

商務旅客
On the day, I was scheduled to check out, one of the staff banged on my door at 9:15 AM to ask me if I would be checking out that day. Could they not check their computers? On the reservation I made through Expedia, the checkout time was noon. The staff member that knocked on my door told me it was 11:00 AM because they were “ Independently owned”. I spoke with Expedia, who tried to contact the hotel, but no one responded. There was hair all over the bathroom floor in the room I was given. Would not recommend this hotel.
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月15日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 欠佳

Rebekah

寵物同遊
不滿：整潔度、職員與服務和住宿狀況
Some of lower staff was very nice and helpful
於 2024 年 4 月住了 7 晚
Hotel Management 於 2024年4月14日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 欠佳

Anetra

不滿：整潔度、職員與服務和住宿狀況
於 2024 年 4 月住了 2 晚
Hotel Management 於 2024年4月8日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

6/10 一般

Rocky

於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年3月27日的回應
Dear Rocky Thank you for allowing us to serve your lodging needs

4/10 欠佳

Rose

不滿：整潔度、職員與服務、設施服務和住宿狀況
The property smelled like marijuana and cig smoke. Bed not made with top comforter.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月24日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 很差

Christopher

不滿：整潔度、職員與服務、設施服務和住宿狀況
Didn't realize I was checking into a Section 8 housing hotel.
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月24日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 很差

Vivica

不滿：住宿狀況
Room was nasty and there was a smell
於 2024 年 3 月住了 1 晚
Hotel Management 於 2024年3月18日的回應
Dear recent guest Thank you for allowing us to serve your lodging needs

4/10 欠佳

Joey

商務旅客
不滿：職員與服務
interesting STAY
I want to start off by saying it wasn't terrible. The hotel was really quite. The rooms were clean. But I have never heard a hotel that did not have a blanket or a comforter for your bed. They did make the bed with sheets and pillows. Another thing if you run out of toilet paper at night, they will not give you more. until the next morning during regular business hours. They stated there was paper towel that we could use until morning. I was cleaning my room one morning and set my trash outside the door to take to the dumpster... I immediately got a knock on the door with a piece of paper stating their rules of the hotel, as the lady was explaining the rules she was sitting our trash back in my room. Again, not terrible, but will we ever stay there again probably not.
於 2024 年 2 月住了 3 晚
Hotel Management 於 2024年2月6日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

10/10 優異

Donna

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Clean but dated.
The room was clean and well appointed. I could’ve used a real blanket, even though the room was warm. Personal preference.
於 2024 年 2 月住了 1 晚
Hotel Management 於 2024年2月6日的回應
Dear Recent Guest Thank you for sharing your experience. We are committed to creating great guest experiences. We look forward to your return.

10/10 優異

Karen

不滿：整潔度和職員與服務
Hotel Management 於 2024年2月3日的回應
Dear Karen Thank you for sharing experience. We are glad to have you as our guest.

10/10 優異

Karen

伴侶同遊
讚好：整潔度和住宿狀況
不滿：職員與服務和設施服務
Your twenty four hour coffee is available without creamers
於 2024 年 1 月住了 7 晚
Hotel Management 於 2024年2月3日的回應
Dear Karen Thank you sharing your positive experience. We look forward to your continued booking.

6/10 一般

Morgan

家人同遊, 寵物同遊
讚好：住宿狀況
不滿：整潔度
1st time in 30 yrs I've heard of a hotel not giving toilet tissue to wipe your bottom besides the first day you check in.. I could understand it being a rule for your live ins or contract workers staying long term but not daily rents at 100 plus daily sorry
於 2024 年 1 月住了 1 晚
Hotel Management 於 2024年1月28日的回應
Dear recent guest, Thank you for allowing us to serve your lodging needs

8/10 不錯

Mariah

伴侶同遊
讚好：職員與服務、設施服務和住宿狀況
It seems there may be a pest issue. We killed about 3-4 roaches in our kitchen area between the two days we stayed there. Other than that, our stay was very pleasant.
Hotel Management 於 2024年1月3日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 很差

Tameeca

不滿：職員與服務和住宿狀況
When I arrived My room was very dirty. The dishes were dirty the carpet wasn't vacuumed there was a lot of crumbs on the side of the bed and a small blunt on the floor, behind the chair was someone else socks. I got a call at 8am telling me I had to check out an hr early because they was booked and needed the room. The staff was hard to find. U literally had to yell to get someone to come to the desk. Poor custom
於 2023 年 12 月住了 7 晚
Hotel Management 於 2024年1月3日的回應
Dear recent guest Thank you for allowing us to serve your lodging needs

2/10 很差

Ciarra

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
於 2023 年 12 月住了 8 晚
Hotel Management 於 2023年12月31日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

6/10 一般

Kamariah

於 2023 年 12 月住了 7 晚
Hotel Management 於 2023年12月15日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 欠佳

Fernando

於 2023 年 11 月住了 3 晚
Hotel Management 於 2023年12月15日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 很差

Jeremy

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Had many issues. Would not recommend.
於 2023 年 11 月住了 8 晚
Hotel Management 於 2023年11月22日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

10/10 優異

Quincy

讚好：整潔度、職員與服務、設施服務和住宿狀況
Great rooms nice location!! The staff is amazing Shautay Wade from Management is a very nice person! I would definitely recommend this place!
Hotel Management 於 2023年11月20日的回應
Dear Quincy Thank you for sharing your positive experience!

8/10 不錯

JUNICHI

商務旅客
讚好：客房舒適度
於 2023 年 11 月住了 3 晚
Hotel Management 於 2023年11月18日的回應
Dear Recent Guest Thank you for sharing your experience.We look forward to your return!

2/10 很差

James

於 2023 年 11 月住了 1 晚
Hotel Management 於 2023年11月9日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 很差

Jose

不滿：整潔度、職員與服務、設施服務和住宿狀況
The shower head was not working at all but the faucet was constantly dripping lots of water. I was there for 2 nights and complained to Expedia and hotel staff but it fell upon deaf and uncaring ears, all rooms occuppied was there answer. Room was also located nest to registration office so there was constant noise. Expedia offered $25 refund from the original coast of $225...how generous right? Never do business with Expedia again, go Booking. Health dept. should inspect the place
於 2023 年 11 月住了 2 晚
Hotel Management 於 2023年11月6日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

2/10 很差

Dong

商務旅客
不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Horrible stay and customer service
The room was disgusting. Urine on the sheets and waited 20+ minutes for new sheets at the front desk in which they had my employee, their guest, put on his own sheets. The room smelled horribly of cigarette smoke and there was ashes all over the floors and counters. When we asked to get refunded for 3 nights my employee would not stay there they refused to do so. They even told my employee that he isn’t allowed to check out early. He stayed one night and couldn’t even sleep in the room because it was smelly and all the guests were so loud.
於 2023 年 11 月住了 4 晚
Hotel Management 於 2023年11月6日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs.

2/10 很差

Matt

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
I was there for a very short period before checking out and have disputed the charge to my credit card.
於 2023 年 10 月住了 2 晚
Hotel Management 於 2023年10月29日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

4/10 欠佳

Darrell

不滿：職員與服務和住宿狀況
Dirty, smelly, had cockroaches
於 2023 年 10 月住了 1 晚
Hotel Management 於 2023年10月21日的回應
Thank you for allowing us to serve your lodging needs

8/10 不錯

Mariesela

於 2023 年 9 月住了 7 晚
Hotel Management 於 2023年10月12日的回應
Hello Mariesela Thank you for taking time to complete our survey. I am glad to see you enjoyed your stay! We look forward to your return.

10/10 優異

Jake

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very easy to check in. Quick and friendly service.
於 2023 年 10 月住了 1 晚
Hotel Management 於 2023年10月9日的回應
Thank you for your positive feedback

6/10 一般

Jessica

於 2023 年 10 月住了 1 晚
Hotel Management 於 2023年10月29日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs.

4/10 欠佳

Tonya

不滿：整潔度和住宿狀況
於 2023 年 9 月住了 4 晚
Hotel Management 於 2023年10月3日的回應
Thank you for allowing us to serve your lodging needs

2/10 很差

Heather

不滿：整潔度、職員與服務、住宿狀況和客房舒適度
Many Negatives
於 2023 年 9 月住了 3 晚
Hotel Management 於 2023年9月17日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs.

8/10 不錯

Sheri

多人同遊
讚好：職員與服務和客房舒適度
The bed was very comfortable. The room needs updated, especially the bathroom, but it was still clean. I would stay there again.
於 2023 年 9 月住了 2 晚
Hotel Management 於 2023年9月16日的回應
Dear Sheri Thank you for your positive review!

10/10 優異

Vince

家人同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
Nice and courteous when you can get a hold of someone
於 2023 年 8 月住了 7 晚
Hotel Management 於 2023年9月3日的回應
Dear Vince Thank you for taking our online survey. I am glad you have rebooked with us! Please let me know if there’s anything you need.

10/10 優異

LaMeki

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and well equipped
於 2023 年 8 月住了 1 晚
Hotel Management 於 2023年8月24日的回應
Thank you for sharing your experience!

2/10 很差

Robert

伴侶同遊, 商務旅客
不滿：整潔度、職員與服務、設施服務和住宿狀況
This was a nasty place to stay. In the heart of Overland Park, Kansas a beautiful city. The air did not work properly, no comforter on the bed or blankets in the room. Door key stoped working three times. Never recommend this place to anyone but the homeless.
於 2023 年 8 月住了 2 晚
Hotel Management 於 2023年8月14日的回應
Thank you for allowing us to serve your lodging needs

6/10 一般

Dennis S.

家人同遊
不滿：設施服務
This is an extended stay hotel, no breakfast, no coffee in the lobby, no ice machines on the floor. The room we stayed in was in need of some repair and a goog cleaning and exhibited water damage on the ceiling. Mattress did not have cover, bed had sheets but no blanket. You get what you pay for at this hotel.
於 2023 年 8 月住了 3 晚
Hotel Management 於 2023年8月14日的回應
Thank you for allowing us to serve your lodging needs

2/10 很差

真實旅客

不滿：整潔度、住宿狀況和客房舒適度
於 2023 年 7 月住了 2 晚
Hotel Management 於 2023年7月23日的回應
Thank you for allowing us to serve your lodging needs

2/10 很差

Mckendra

No working lights, air or cold water
於 2023 年 7 月住了 1 晚
Hotel Management 於 2023年7月19日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

8/10 不錯

Gabe

多人同遊
讚好：整潔度和住宿狀況
Room had a smell to it, not bad but also not good
於 2023 年 7 月住了 2 晚
Hotel Management 於 2023年7月19日的回應
Dear Recent Guest Thank you for sharing your experience . We hope to see you again soon!

4/10 欠佳

Tania

不滿：整潔度、職員與服務和住宿狀況
Ro
於 2023 年 6 月住了 5 晚
Hotel Management 於 2023年7月19日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs

8/10 不錯

Stacy

於 2023 年 7 月住了 1 晚
Hotel Management 於 2023年8月9日的回應
Thank you for sharing your positive experience

2/10 很差

Neil

於 2023 年 7 月住了 3 晚
Hotel Management 於 2023年7月12日的回應
Dear Recent Guest Thank you for allowing us to serve your lodging needs