Owasso Spa Hotel

"A great stay!"

"I booked two rooms here for my family because the property advertised an indoor pool and breakfast. Unfortunately, the stay revealed several operational issues. Shortly after booking through Expedia using the “pay at the hotel” option, the hotel attempted to “authorize” my card early because they were fully booked and I was told I would lose the rooms if the charge didn’t go through. At check-in we were initially assigned a room that was clearly under renovation with open paint cans, supplies and debris inside. The front desk did move us after we returned downstairs, but this room should never have been in inventory. Security was also concerning. Multiple exterior doors had signs stating they opened without a key, which did not inspire confidence as a guest. Breakfast the next morning was poorly managed. Tables were dirty, items including juice were empty and my daughter cleaned a table herself so our family could sit. Shortly after we left, the area was roped off while staff members sat and ate the then replenished food. After years as a hotel General Manager myself, I was surprised and disappointed by the number of preventable service breakdowns during a single stay. When I asked if someone could reach out to the GM, I was told “We can only reach her through WhatsApp and she probably won’t answer”. This is a lovely hotel in a nice area. It has the potential to be great if stronger attention is given to operational standards, communication and service consistency."

"There was a spot in the floor of our room that was wet and the whole room smelled of beer & cigarettes. "

"Walkable to restaurants and activities "

"Beds were HORRIBLE! Hard as rocks. I chose this hotel for their pillow top mattresses. This was not the case. Miserable 2 nights!! Asked the front desk about it and the staffer told me that I was wrong and I must have been looking at a third party description…funny I looked up their specific site and it said the same thing! She called my room about 5 minutes later and offered me a different room, I asked if it had a pillow top bed? No, but I would be a different room. I want my darn pillow top beds you promised!! "

"Great!"

"One of our rooms wasn’t ready until an hour after check in time. The advertised pool was still being dug. The advertised breakfast wasn’t free. The lounge and snacks advertised to go with our package wasn’t free as we were told. "