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Reviews of Best Western Plus Santa Cecilia Pachuca

4 out of 5
Best Western Plus Santa Cecilia Pachuca
Boulevard Rio De Las Avenidas 813, Pachuca, HGO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 468 out of 676 reviews" "
Rating 8 - Good. 158 out of 676 reviews" "
Rating 6 - Okay. 27 out of 676 reviews" "
Rating 4 - Poor. 9 out of 676 reviews" "
Rating 2 - Terrible. 14 out of 676 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Daniela

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The property was fine. The staff was ok but they tried to charge me additional money when using the laundry service. More than what they originally informed me. Other than that, the hotel is ok.
Stayed 3 nights in Apr 2024
Response from FRONT DESK on 3 May 2024
Good afternoon, we are very sorry for the misunderstanding, your comment will be forwarded to the corresponding areas to follow up and thus be able to make your next stay an experience of your complete satisfaction.Greetings!

10/10 Excellent

FRANCISCO

Stayed 1 night in Mar 2024
Response from Recepcion on 9 Apr 2024
Buenas tardes, gracias por habernos dado la oportunidad de servirle! esperamos verle pronto nuevamente, saludos!

8/10 Good

Nelson

Stayed 3 nights in Dec 2023
Response from Front Desk on 6 Feb 2024
Le agradecemos su visita y los esperamos pronto.Fue un gusto atenderlos.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A one night get away was nice meeting with my sister in law and brother. The food was excellent.
Stayed 1 night in Jan 2024
Response from Front Desk on 28 Jan 2024
It was a pleassure to have you with us! thank you for your comments and we hope to see you again soon!

10/10 Excellent

Cynthia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and excellent service. The restaurant food is excellent and the waiters provide excellent quality service.
Stayed 2 nights in Jan 2024
Response from Front Desk on 28 Jan 2024
Thank you so much for your good comments, our goal is to make you feel right at home!please, come again soon!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Recepción. on 28 Jan 2024
Muchas gracias por haberse hospedado con nosotros, es un placer atenderle y esperamos verle pronto!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, close to main roads, the staff here goes way beyond, excellent service, super fast and always trying to help
Stayed 1 night in Jan 2024
Response from Front Desk on 28 Jan 2024
Thank you so much for your good comments!our goal here is to make you feel right at home.We hope to see you again soon!

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is a great place to stay in Pachuca, what makes this place excellent is the staff/service , always the extra mile!!!!! and the place is in excellent conditions.
Stayed 1 night in Jan 2024
Response from Front Desk on 28 Jan 2024
It was a pleassure to have you with us, please come again soon!

6/10 Okay

Abigahil

Stayed 1 night in Dec 2023
Response from FRONT DESK on 26 Dec 2023
Estimada Srita Abigahil agradezco mucho el tiempo que se tomo en regalarnos sus comentarios, para nosotros son muy importantes porque nos ayuda a crear grandes experiencias a todos nuestros huéspedes

10/10 Excellent

peter

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ana De Mata on 1 Nov 2023
agradezco mucho el tiempo que se tomo en regalarnos su calificación, me da gusto ver que su estancia fue placentera, espero verlo pronto en esta su casa

10/10 Excellent

peter

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable, and safe. Not a lot of places to walk to but the hotel itself is great.
Stayed 1 night in Oct 2023
Response from Front Desk on 9 Oct 2023
Thanks dor staying with us! Your opinion is very important.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
This was my first time staying at this location, exceeded my expectations.. from service, appearance, room and food. This will definitely be my go to spot on my future visits.
Stayed 1 night in Sep 2023
Response from Ana De Mata on 25 Sept 2023
Estimada Srita Nancy me da gusto ver que su estancia fue placentera, tenga por seguro que seguiremos trabajando para que la experiencia en todos nuestros huéspedes sea genial, espero verla pronto en esta su casa

8/10 Good

Yesica

Stayed 1 night in Aug 2023
Response from Ana De Mata on 8 Oct 2023
Estimada Srita Yesica agradezco mucho el tiempo que se tomo en regalarnos sus calificación, para nosotros es muy importante porque nos ayuda a crear grandes experiencias a todos nuestros huéspedes, espero regrese pronto a esta su casa

10/10 Excellent

ELDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ana De Mata on 15 Sept 2023
Estimada Srita Elda agradezco mucho el tiempo que se tomo en regalarnos sus comentarios, para nosotros son muy importantes porque nos ayuda a crear grandes experiencias, espero regrese pronto

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Reliable
Stayed 2 nights in Aug 2023
Response from Front Desk on 3 Sept 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

10/10 Excellent

Christian

Travelled with family
Liked: Staff & service
Very nice hotel. We stayed for one night. No complaints. Restaurant’s prices were very reasonable.
Stayed 1 night in Aug 2023
Response from Front Desk on 29 Aug 2023
hanks for staying here! Your opinion is very important for us

10/10 Excellent

Julia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. I stayed there 3 seperate times on my trip to Mexico and every single time the room was clean. Was nice to have a soft bed and hot water for those nights. Staff was also very nice and and professional.
Stayed 1 night in Jul 2023
Response from FRONT DESK on 4 Aug 2023
Thanks for staying here! Your opinion is very important for us

10/10 Excellent

Susana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice. Restaurant was delicious
Stayed 1 night in Aug 2023
Response from Front Desk on 4 Aug 2023
Thanks for staying here! Your opinion is very important for us

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. I enjoyed everything, the pool, spa, the Garden Cafe, music, etc. I really enjoyed the hotel. Georgious!!!!
Stayed 1 night in Jun 2023
Response from Ana De Mata on 14 Jun 2023
Thank you for your comments, I am glad to see that your stay was pleasant, I hope to see you soon at your home

8/10 Good

Beatriz

Travelled with family
Liked: Cleanliness, staff & service
The place is good but they only put two towels on of the is very old they never give the instructions how get in we need to carry our things for the parking lot tho the lobby
Stayed 2 nights in Mar 2023
Response from FRONT DESK on 31 Mar 2023
Thanks for staying here! Your opinion is very important for us, we will be working in the area of opportunity that you mentioned.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Pachuca
It was a good stay, very clean and well maintained
Stayed 6 nights in Mar 2023
Response from Front Desk on 22 Mar 2023
Thanks for staying here! Your opinion is very important for us

2/10 Terrible

Marco

Stayed 4 nights in Feb 2023
Response from Ana De Mata on 9 Feb 2023
Estimado huesped agradezco mucho el tiempo que se tomo en contestar la encuesta, nos ayuda a mejorar nuestro servicio para crear mejores experiencia, le pido una disculpa por no superar sus expectativas y trabajaremos de inmediato con las capacitaciones correspondientes. Espero nos de la oportunidad de atenderlo nuevamente.

10/10 Excellent

Miguel

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and nice Hotel , restaurant service was slow
Stayed 1 night in Jan 2023
Response from Front Desk on 29 Jan 2023
We thank you for your preference, we are sorry for the inconvenience in the area of opportunity that you mentioned.

10/10 Excellent

Andreas, Hyattsville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at what a nice hotel this is, considering that Pachuca is not as big of an attraction as Mexico City or other coastal places. The hotel was new and comfortable and spotless. The service was friendly and helpful. We would definitely stay again.
Response from Front Desk on 11 Jan 2023
We are proud to read your comment. We are glad that you had a wonderful experience.We thank you for your preference,

10/10 Excellent

Nasaria

Stayed 1 night in Jan 2023

10/10 Excellent

Noboru Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Front Desk on 6 Jan 2023
Estimado Sr Alejandro, agradecemos su evaluación, esperamos verlo pronto en esta su casa. Saludos

10/10 Excellent

Noboru Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Front Desk on 6 Jan 2023
Agradecemos su evaluación, nos da mucho gusto que haya disfrutado de nuestras instalaciones. Esperamos verlo pronto en esta su casa. Saludos

10/10 Excellent

LUIS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Response from FRONT DESK on 29 Dec 2022
We are glad that you had a wonderful experience

10/10 Excellent

Veronica

Stayed 1 night in Dec 2022
Response from FRONT DESK on 25 Dec 2022
Muchas gracias por sus comentarios, apreciamos mucho su valoración y esperamos que regrese pronto.

10/10 Excellent

mario

Stayed 1 night in Nov 2022
Response from Héctor, Recepción on 14 Nov 2022
Buenas tardes Sr MarioPara agradecerle sus comentarios, esperemos que regrese pronto y que su estadía sea incluso mejor.

10/10 Excellent

Jose, San Jose

10/10 Excellent

Jessie

Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor hotel de Pachuca
Response from FRONT DESK on 7 Nov 2022
Muchas gracias por sus comentarios, apreciamos mucho su valoración y esperamos que regrese pronto.

10/10 Excellent

Omar, Hayward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe for family and it’s close to center of town
Response from FRONT DESK on 7 Nov 2022
We thank you for your preference,

8/10 Good

Isabel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, the staff very friendly. The room spacious and comfortable.
Response from Front Desk on 3 Nov 2022
We are proud to read your comment. We are glad that you had a wonderful experience.We thank you for your preference,

10/10 Excellent

Marcia, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 2 nights in Oct 2022
Response from Departamento de Reservaciones on 1 Nov 2022
Hi, Mrs MarciaThank you for your comment and that you have enjoyed your stay at Best Western Plus Pachuca, we hope that you come back soon.

10/10 Excellent

Dalinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the restaurant is really good, the bed and pillows are so confortable, excellent location close to everything
Stayed 1 night in Sep 2022
Response from FRONT DESK on 7 Oct 2022
We are proud to read your comment. We are glad that you had a wonderful experience

10/10 Excellent

Darshana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel twice now and it is always very well maintained. My only issue is that I had do not disturb but I was still disturbed via a knock and phone call about cleaning my room. It was only a problem because I was working from the room and taking meetings. Otherwise it was a very good stay!
Stayed 5 nights in Sep 2022
Response from FRONT DESK on 29 Sept 2022
We are proud to read your comment. We are glad that you had a wonderful experience.We thank you for your preference, we are sorry for the inconvenience in the area of opportunity that you mentioned.

10/10 Excellent

Libni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was nice, very friendly staff, very modern rooms, I would definitely come back.
Stayed 2 nights in Sep 2022
Response from FRONT DESK on 19 Sept 2022
We are proud to read your comment. We are glad that you had a wonderful experience.

8/10 Good

alfredo

Stayed 1 night in Sep 2022
Response from FRONT DESK on 19 Sept 2022
Estimada Sr Alfredo agradezco mucho el tiempo que se tomo en regalarnos su calificación, me da gusto ver que su estancia fue placentera, espero regrese pronto a esta su casa

10/10 Excellent

MA. Elena

Stayed 1 night in Aug 2022
Response from FRONT DESK on 30 Aug 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Nidia

Stayed 3 nights in Jun 2022
Response from FRONT DESK on 21 Sept 2022
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Sheri

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Will differently stay again!
Stayed 1 night in May 2022
Response from Front Desk on 13 Jun 2022
We are proud to read your comment. We are glad that you had a wonderful experience.

10/10 Excellent

Luis

Stayed 1 night in May 2022
Response from Depto de Recepción on 16 May 2022
Estimado Sr Luis agradecemos mucho el tiempo que se tomo en regalarnos sus comentarios, para nosotros son muy importantes porque nos ayudan a crear grandes experiencias para todos nuestros huéspedes, espero verlo pronto en esta su casa

10/10 Excellent

Jeremy

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel in the middle of Pachuca that didn’t feel like it was in the middle of the city. Great staff and service, the restaurant in the lobby was wonderful! I would absolutely stay again.
Stayed 3 nights in May 2022
Response from Liliana on 13 May 2022
We are proud to read your comment. We are glad that you had a wonderful experience.

10/10 Excellent

Flavia Micaela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I choose right, one of the best hotel I been. Very clean lobby, pool area, restrooms. Everything in general is very nice. Excellent hotel excellent location
Stayed 3 nights in Apr 2022
Response from Liliana on 9 Apr 2022
We are proud to read your comment. We are glad that you had a wonderful experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great Hotel, lobby restaurant very nice and good food, lost my ipad, got returned right away
Stayed 1 night in Dec 2021
Response from liliana on 22 Mar 2022
Muchas gracias por compartir su experiencia y recomendarnos. Nos entusiasma leer que tuvo un servicio y una experiencia agradable. Esperemos tener el placer de recibirlo nuevamente junto con sus seres queridos.

8/10 Good

JESUS

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

Mauro

Stayed 1 night in Jan 2022

8/10 Good

Mauro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and staff is nice and close to a park for exercising in the morning and a small restaurant for breakfast.
Stayed 9 nights in Dec 2021
Response from liliana on 8 Jan 2022
Es un placer poder tenerlo con nosotros, esperamos tenerlo nuevamente.

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are wonderful, pleasant people who are eager to help with whatever need you have. The rooms are spacious and comfortable. I've spent four weeks in this hotel and always felt like the space was exactly what I needed.
Stayed 2 nights in Dec 2021
Response from ana de mata on 16 Dec 2021
Thank you for completing the survey regarding your recent stay at our hotel. You are very important to us and we value your opinions and comments. By telling us what you liked about your stay and how we can improve it, you help us deliver a better experience for you and other guests in the future. We hope you come back to visit us soon.