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Rating 10 - Excellent. 304 out of 818 reviews" "
10 - Excellent
304
Rating 8 - Good. 241 out of 818 reviews" "
8 - Good
241
Rating 6 - Okay. 132 out of 818 reviews" "
6 - Okay
132
Rating 4 - Poor. 73 out of 818 reviews" "
4 - Poor
73
Rating 2 - Terrible. 68 out of 818 reviews" "
2 - Terrible
68
7.8/10
Cleanliness
8.2/10
Staff & service
7.6/10
Amenities
7.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Okay
Francisco
17 May 2024
Nunca permitan quedarse en las habitaciones viejas pidan las nuevas por favor
Cleaning staff was very loud early in the morning when cleaning. Felt like they were screaming from room to room and had loud music playing. Did not respect the door sign of do not disturb.
Third time here and as always very nice, super clean, incredibly nice and helpful staff. Close to the Central de Autobuses, good dining options nearby, this hotel is our favorite in Pachuca!
The lobby looks great at this hotel but the rest of the place is very old and not updated. We were just staying for a short period mainly to sleep and we chose the wrong place for that. The door to our room was too small and light from the hallway penetrated our room all night. Also the fire detector flashed continuously. It was a miserable night.
I expected the Hotel to be closer to the Historic Centre, and also the bar downstairs is quite loud; I could hear it from my room in the first floor which was not ideal. The rest of the Hotel was fine and clean.
Ulises
Stayed 2 nights in Oct 2023
10/10 Excellent
Lester
9 Sept 2023
Lester
Stayed 1 night in Sep 2023
8/10 Good
Aristeo
7 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Muy bueno ,solo queblos cuartos estan un poco descuidados!!!
Very old rooms. Not very clean. Smelled like sewer. They moved us rooms a couple of times, because bathtub was clogged, and shower handle was broken. There is no heater. Exposed wires in one of the rooms, doors and walls peeling off. We got pretty frustrated, until finally they moved us to the 1st floor to renovated rooms. They should close the other floors until they renovate them. Awful experience. However, staff was nice and tried to work with us.
The service is very good, the customer service is excellent, the cleanliness ☺️but the noise from the air conditioning bothers a lot, I think the bathrooms need a remodel, the food, I did not test it, but everything else was very good.
Everything was good except for the shower which was a really old bathtub and the water temperature was really inconsistent. We had a hard time adjusting it.
Victor
Stayed 2 nights in Aug 2019
8/10 Good
Lee
17 Jun 2019
Liked: Cleanliness, staff & service
Lee
Stayed 3 nights in May 2019
Response from Hotel Misión Pachuca on 9 Aug 2019
Gracias por su grata visita, lo esperamos pronto aquí en su casa Hotel Misión Hotel.
1. Disappointed
2. Not friendly check in
3. I reserved two rooms. Didn't have the service and items necessary for the amount of people reserved for. For example, towels, toiletries, etc.
4. I informed of that. They promised two deal with the situation but wasn't resolved.
5. The shower didn't properly work. Need it repair and maintenance.
JAVIN
Stayed 1 night in May 2019
Response from Hotel Misión Pachuca on 4 Jun 2019
Through this I allow myself to send a cordial greeting, likewise I am at your service.
I want to let you know that I have been informed of the mishap that you had with our service, we have already taken the necessary measures so that this situation does not happen again with any of our guests.
For us, the most important thing is our clients and to give them the attention you deserve, we regret having caused you some discomfort.
I hope you give us the opportunity to continue serving you as you deserve.
Thank you for your kind attention, we are at your service.
Travelled with family and small children, Travelled with group
4 Mar 2019
I didn't like the way they receive us and the fact that the restaurant was closed and we were unable to eat upon arrival, I didn't like the bathroom in my room (very old and missing a lot of commodities) and I didn't the breakfast (coffee was cold, the servers were very slow and the buffet was not great). The blankets in the bed were also very old, such as the towels in the bathroom.
Verified traveller
Stayed 1 night in Mar 2019
4/10 Poor
Tere
24 Feb 2019
Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty
It seems like they don’t change the sheets bed after a guess is leaving, because I myself found blonde hairs between the sheets (I am brunette) Even the sheets looked like someone had slept on them shortly before me
Great comfortable hotel very close to the Central Bus Station (about a 5 min walk). Must try the Sundays Breakfast Buffet. Also relatively close to the Estadio Hidalgo for those looking to catch a Pachuca FC game.
Victor
Stayed 2 nights in Feb 2019
6/10 Okay
Verified traveller
15 Dec 2018
Liked: Cleanliness, staff & service, room comfort
Internet connection is Terrible. The shower... so so, one day I didn't have hot water.
The Hotel is okay, the price is good and the food is very tasty.
I think you get what you paid for.
Travelled with family, Travelled with family and small children
27 May 2024
Liked: Cleanliness, staff & service, amenities
Me hospede con familia y mi hija lo disfruto bastante ya es un hotel viejo pero esta limpio y no se ve mal hay alberca y juegos para niños y por el precio esta bien.