Highgate Independent Pacific States hotels

"The pillow is too soft"

"I wish the hot tub was a little cleaner. Otherwise this hotel was wonderful and convenient. "

"Clean room, the bed was very comfortable, everything looked as pictured! The fridge froze our food even on the lowest setting, but that could’ve just been our specific room we didn’t end up switching. The staff were friendly and helpful! Definitely recommend the hotels luau and surfing lesson!! Both were a blast! The hotel is also in a convenient location to restaurants and shops! "

"Good location. Clean. Security on site. "

"The location is very beautiful. The property sits on the water and has great views. The rooms are good size. The food was just ok, the location of the restaurant and bar are again very pretty . We waited 40 minutes one night to get some bread and a salad. We kept getting other people’s orders that we had to redirect . Overall a nice place but we didn’t get housekeeping one day for no reason . The hotel is disorganized and under staffed . The servers were all very friendly but frazzled as well ."

"It was loud"

"Needs a renovation badly. Food onsite restaurants is bad. Service at restaurants is as bad as the food. "

"Clean room"

"This hotel is central to everywhere we want to go in SF! Plus, we feel safe in this neighbourhood. We love the atmosphere at Union Square, and BART is close by for our trips out to the suburbs. The staff are always friendly and helpful. Our room was nice and clean, and our room requests were met 100%. We have stayed at the Handlery many times over the years, and will stay here again! Thank you!"