Rio de Janeiro Paco Imperial Hotels

"Hotel "

"The staff is very nice and the breakfast is always good with a lot to choose from as far as fruits cakes and that stuff the hot part of the breakfast generally consists of eggs and a meat dish. It's a buffet style so you can feel yourself up with breakfast. The gym is pretty decent and it's open for a long enough time but not 24 hours."

"The hotel did not meet our expectations, it does not match the price or the reviews. We got a room without a real window (the window faced the hallway) so there is no oxygen inside. There was an unpleasant smell in the room, which could not be ventilated. The wall near the air conditioning was wet and with black mold. The air conditioning also smelled. It was very unpleasant. The bed was worn, the mattress had a depression in the middle.The breakfast was only basic, the ingredients did not seem to be of good quality. So far the worst hotel I have been to, I would not return."

"Horrible breakfast !!! Just the basic stuff. No jellies, no natural juices, no cakes or flan, no cheese bread etc etc . Zero star for breakfast "

"Rooms were clean, breakfast buffet was varied, and the price was reasonable. Not the most touristic part of town but close to many places where to eat."

" Cons: I wish I could give this accommodation zero stars and that’s solely for the utter lack of empathy shown by the front desk staff and especially a woman named I think Ali?. When I walked in Feb 17 after being assaulted and robbed right around the block from the hotel, and announced it at while she was at the front desk, she could not give a toss. Neither did the security guard. No one offered any assistance or concern whatsoever. Even when I asked her to reach the manager for a first aid kit, she seemed bored. He in turn seemed surprised, but again ZERO sympathy offered. This dismal attitude is on par with the rubbish attitude of the reception in general. When you walk in no one says hello, and when you leave no one says goodbye. They seem completely and utterly uninterested in the guests. Absolutely appalling “customer service.” These people should not be in business or should be retrained immediately. The area is complete rubbish so 100% do not recommend staying here during carnival as that that was when I got assaulted by walking to get lunch around the block from the hotel. There was almost no one around in the immediate vicinity of the hotel, special later in the afternoon. I do not recommend staying here even during no Carnival because even though the immediate area is busier during the work hours (the Italian, French and German consulates are literally around the block!), it’s really unsafe at night and you HAVE to take an Uber. "

"The waiters were great but front desk was not very helpful. They did not a lot of information on things to do or see in the city. "

"Clean. Friendly. Would have been nice if other staff besides Walter spoke English but otherwise great service "

"People seemed cool. I stayed to myself. I had my privacy."