Ávila Palacio de los Serrano Hotels

"We enjoyed staying at the Parador in Avila. Excellent room. Helpful ataff. Outstanding breakfast, and delicious dinner, though the service was too slow for us, toward the end of a 3.5 wk trip in Spain. The Parador location makes it very easy to get outside Avila's famous city walls and walk around the entire old ciry for different views of the ancient walls. If we return to Avila, we would definitely stay at the Parador.. Highly recommended."

"The hotel is ideally located next to the Cuatro Postes viewpoint and within walking distance of the old city.The unit is clean, neat , and well equipped. The hot buffet breakfast offers a wide variety of dishes, and the staff are very friendly and helpful. "

"Food in restaurant fantastic. Did not have breakfast. "

"It’s a simple hotel, good bed and pillows. Good breakfast. Parking is outside of the hotel for extra charge or paid street parking from 10 am."

"Everything went smoothly and central location was the best"

"Great location - nice staff"

"We stayed for one night and I specifically asked for a double bed and when they saw myself and my wife (two women) arrive they obviously assumed that we were just friends and decided to put us in a room with two single beds. I went to ask how the assignation of rooms works and that I’d asked for a double room with a double bed (and paid extra for) and they told me they had no double rooms left although we were the first to check-in. There were various couples who’d arrived and checked in after us that I’m willing to bet received a double room! Absolutely disrespectful and frustrating. There was no possibility to put the beds together as they just slid apart and one was a different size and had a mattress as hard as a rock whilst the other sank when you lay on it. The cushions on the bed smelled like someone had rubbed their backside on them, and the shower was falling to bits. Wouldn’t stay here again if they paid me and we are so disappointed in the treatment when we’d specified that we wanted a double room with double bed. The advertisement said that the twin rooms were low availability, not the double rooms!!!"

"Todo muy bien. Gracias"

"Friendly staff specifically Maria at the front desk "