The reception service at Carmocha restaurant is poor. They do not inform customers of available meal times in a timely manner, which not only causes waiting time but also results in poor service. It's terrible!
Feng
2024 年 10 月入住 1 晚
10/10 超赞
Shih-Yun
与家人出行
2024 年 8 月 1 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Shih-Yun
2024 年 7 月入住 1 晚
10/10 超赞
?
2024 年 7 月 17 日
?
2024 年 7 月入住 1 晚
10/10 超赞
WEN
2024 年 5 月 31 日
WEN
2024 年 5 月入住 1 晚
2/10 糟糕
HUIWEN
与家人及幼儿出行
2023 年 7 月 20 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
I booked for two bed one night. When I checked in they told me my room was unavailable. They can only offer me a queen bed with a very uncomfortable sofa bed. Honestly, the soda bed is very very very uncomfortable. The air condition was not work about 5 hours until 9:30pm the technical people came for fix. The cotton package was opened already. Felt upset. Because We paid around $400/per night.
HUIWEN
2023 年 7 月入住 1 晚
10/10 超赞
laura
与家人及幼儿出行
2025 年 7 月 26 日
满意:清洁度、服务设施、住宿条件和设施
Omg every thing was great from the valet parking to all stuff in service love it definitely coming back got a great deal with expedia app room was definitely high quality love it love it thank you soo much.. my kids enjoy it pool omg when over my expectations… love it
laura
2025 年 7 月入住 1 晚
10/10 超赞
Simran
与家人出行
2025 年 7 月 24 日
满意:服务设施
This place is awesome. We spent all our time in the pool. The lazy river and slides are awesome for kiddos. Restaurant is great. Staff is super nice and accommodating. Great food places a short drive away. It’s a great stay for families.
Simran
2025 年 7 月入住 2 晚
8/10 还可以
stephanie
2025 年 7 月 24 日
满意:清洁度、员工和服务、住宿条件和设施
Vey family friendly
stephanie
2025 年 7 月入住 2 晚
6/10 一般
Ada
与家人及幼儿出行, 与家人出行, 与配偶出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had a sleep deprivation incident on my wing. Apparently there were guest from a different party smoking weed in hotel to make alarm go off at 3:30 am. I was forced out of my room at that time with my kids. I had no sleep after and was to check out at 11 that day. I had a horrible headache from being abruptly woken rest of day and driving to my next destination was a nightmare and dangerous. All the hotel offered was a meal comp. That I had to decline cause I had to check out no be on road at 11. So all they offered was to wave a $48 resort fee. I thought I was there to rest and relax. I should have been offered a better comp for my inconvenience.
Ada
2025 年 7 月入住 1 晚
10/10 超赞
Joseph
与家人出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a beautiful property and great for families! Great food and service. Highly recommend!
Joseph
2025 年 7 月入住 6 晚
10/10 超赞
Aleska
与家人出行
2025 年 7 月 22 日
满意:清洁度、服务设施、住宿条件和设施
Clean Room
Aleska
2025 年 7 月入住 4 晚
8/10 还可以
Eric
与配偶出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The resort was definitely beautiful inside and out. I loved the different pool and food options. My only callout is the bar by the adult pool area closing so early on the weekends. It should at least be opened till 8 or 9. Being in the pool and having to walk inside for a drink that was outrageously priced was totally upsetting for me. The AC in our room wasn’t properly working so needed to call for assistance. Besides the two call outs, everything else was perfect, and I would definitely recommend this establishment to a friend.
Eric
2025 年 7 月入住 2 晚
10/10 超赞
Cindy
与家人出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great customer service and property was outstanding
Cindy
2025 年 7 月入住 3 晚
10/10 超赞
Erika
与配偶出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Like all the amenities that they offer. The resort is also very clean.
Erika
2025 年 7 月入住 2 晚
10/10 超赞
ALINA
与家人及幼儿出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was exceptionally nice. The towel service and complimentary items were refreshing. Loved the rooms. Will be back!
ALINA
2025 年 7 月入住 1 晚
10/10 超赞
Maria
与家人及幼儿出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Need to upgrade the carpets and the room didn’t have cabinets to put the clothes and the door in the window didn’t open
Maria
2025 年 7 月入住 1 晚
10/10 超赞
CINDY
与家人出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love this place !!!
CINDY
2025 年 5 月入住 1 晚
10/10 超赞
Andrea
与家人出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Age 53 and my first time at a hotel. Front desk was so patient with me and was excited to explain everything thoroughly. Everyone you see or walk by staff, the greet you and are all so friendly and helpful. The hotel was clean. My room was not ready so I upgraded for only $45. This will be my spot every summer but for longer than a day next time. Outside restaurants very close and convenient. The water slides are faster and better than I thought. My daughter and I spent the day in the lazy river. The lighting at night was amazingly beautiful. The scenery of the mountains were gorgeous. I can’t wait until next summer. My daughter and I did not want to leave. We were sad to leave such a beautiful place.
Andrea
2025 年 7 月入住 1 晚
6/10 一般
Julie Kristine
与家人及幼儿出行, 与家人出行
2025 年 7 月 19 日
满意:员工和服务
Bath tub faucet is not working, the room is okay not fancy just regular much expensive than other regular room. Water park is okay not that cool to be excited with.
Julie Kristine
2025 年 7 月入住 1 晚
8/10 还可以
Tamir,Brentwood
2025 年 7 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The beds in the room were covered with lots of dust. We waited a lot for extra towels that we asked for.
They are charging for everything, even for parking under the hot sun, why??
The staff was very nice.