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Reviews of Nobu Hotel Palo Alto

5 out of 5
Nobu Hotel Palo Alto
180 Hamilton Ave, Palo Alto, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 240 out of 348 reviews" "
Rating 8 - Good. 70 out of 348 reviews" "
Rating 6 - Okay. 21 out of 348 reviews" "
Rating 4 - Poor. 8 out of 348 reviews" "
Rating 2 - Terrible. 9 out of 348 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anoop

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with Japanese influences. Zen like feeling in the room, bright and cheery. Rooms however need more mirrors!
Stayed 1 night in May 2024
Response from Alyssa L on 18 May 2024
Dear Anoop,Thank you for your 5 stars review! I am glad that you enjoyed the Japanese influences that we have at our hotel. The Zen room is definitely one of our popular rooms which provides an extra space for privacy. I appreciate your feedback regarding additional mirrors in the room. Rest assure that I have passed this message to our team for improvement. I hope your travels will bring you back to Palo Alto soon and for us to once again, welcome you to our home. Thank you again for staying at Nobu Hotel Palo Alto.

10/10 Excellent

Bradley

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Alyssa L on 18 May 2024
Dear Bradley,Thank you for your review! I am glad you had an enjoyable stay with us. I will make sure to share your review with the team. I hope your travels bring you back to us in the near future. Thank you again for staying at Nobu Hotel Palo Alto.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobu is a truly lovely hotel. We Particularly loved the Zen Garden, and of course the fabulous restaurant. Our only difficulty was with understanding the lighting and blinds system in our room, which was a bit complicated.
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Hello Susan,We appreciate you taking the time to review and we are so glad you've enjoyed your stay. Our Zen Garden is one of our favorite features to enjoy and we're so glad you were able to experience it! We completely understand the difficulty with the lighting/shades systems and we are currently having them re-programmed to make them easier to use for our guests. Thank you again for sharing your feedback, we hope to see you again soon!Kindest regards-

10/10 Excellent

Maya, London

Liked: Staff & service, property conditions & facilities
Outstanding place to stay. Minimalist, tranquil and chic — ideal for recovering from jet lag.
Stayed 3 nights in Apr 2024
Response from Front Office on 18 Apr 2024
Hello Maya,We appreciate you taking the time to review and we are so glad you've enjoyed your stay. We are particularly happy that you liked our Zen atmosphere and would love to have the opportunity host you again in the future. Thank you again for your feedback!Kindest regards,-Frannie BeierAssistant Director of Front Office

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Palo Alto train and Stanford
Stayed 5 nights in Mar 2024
Response from Hotel Management on 30 Mar 2024
Thank you for staying at Nobu Palo Alto. We are happy to hear that you had an enjoyable stay. We hope to see you again soon!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on 30 Mar 2024
Thank you for staying at Nobu Palo Alto. We are happy to hear that you had an enjoyable stay. We hope to see you again soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Frannie Beier, Assistant Director of Front Office on 22 Jan 2024
Hello James,We appreciate you taking the time to review and we are so glad you've enjoyed your stay. If you have any further feedback or comments, please feel free to reach out to us at nhpal-guestservices@nobuhotels.com. We look forward to an opportunity to host you again in the future.

10/10 Excellent

Gary, Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities
Good bar and restaurant
Stayed 1 night in Jan 2024
Response from Frannie Beier, Assistant Director of Front Office on 22 Jan 2024
Hello James,We appreciate you taking the time to review and we are so glad you've enjoyed your stay. If you have any further feedback or comments, please feel free to reach out to us at nhpal-guestservices@nobuhotels.com. We look forward to an opportunity to host you again in the future.

10/10 Excellent

Say

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frannie Beier, Assistant Director of Front Office on 22 Jan 2024
Hello James,We appreciate you taking the time to review and we are so glad you've enjoyed your stay. If you have any further feedback or comments, please feel free to reach out to us at nhpal-guestservices@nobuhotels.com. We look forward to an opportunity to host you again in the future.

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top notch
Stayed 3 nights in Oct 2023
Response from Nobu Team on 25 Oct 2023
Thank you for staying at Nobu Palo Alto. We are happy to hear that you had an enjoyable stay. We hope to see you again soon!

8/10 Good

Michael

Stayed 1 night in Oct 2023
Response from Front Desk on 16 Oct 2023
Thank you for staying at Nobu Palo Alto. We are happy to hear that you had an enjoyable stay. We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nah
Poor service 5-stars-motel
Stayed 1 night in Oct 2023
Response from Front Desk on 3 Oct 2023
Thank you for staying with us. We strive to ensure all our guest experience is extremely satisfied. Can you provide any information that we could have done to have improved your stay? Thank you for your feedback!

10/10 Excellent

Brett

Stayed 1 night in Oct 2023
Response from Front Desk on 13 Oct 2023
Thank you for staying at Nobu Palo Alto. We are happy to hear that you had an enjoyable stay. We hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
インテリアがとても良かったが夜音楽の騒音がひどかった。水圧が弱くシャワーに苦労した。ベッドサイドにUSBでの携帯充電4箇所あるがコンセントが少なく故障していた。唯一最大の長所はロケーションが良いところ。治安も良くレストランが周囲にたくさんある。
Stayed 2 nights in Sep 2023
Response from Nobu Team on 27 Sept 2023
Thank you for staying with us. We strive to ensure all our guest experience is extremely satisfied. Thank you for your feedback, it has been noted and we hope to welcome you back in the future to give you a better experience.

8/10 Good

Xinxin

Stayed 1 night in Sep 2023
Response from Front Desk on 3 Oct 2023
Thank you for staying with us. We strive to ensure all our guest experience is extremely satisfied. Can you provide any information that we could have done to have improved your stay? Thank you for your feedback!

10/10 Excellent

Jin Tian, Monrovia

Stayed 1 night in Aug 2023
Response from Nobu Team on 6 Sept 2023
Thank you for staying at Nobu Palo Alto. We are happy to hear that you had an enjoyable stay. We hope to see you again in future visits.

2/10 Terrible

Ketal

Liked: Cleanliness
Disliked: Staff & service
Customer service at checkout is some of the worst Ive ever seen!
Stayed 1 night in Jul 2023
Response from Front Desk on 23 Jul 2023
Thank you for staying with us. If you would be so inclined we'd like to hear more about your experience to ensure we can assist better. Thank you for your feedback.

6/10 Okay

Muhanad

Travelled with family
Disliked: Staff & service
The hotel is new .. but definitely overpriced.. and it’s not 5 stars at all .. they have a huge problem at the door and with Vale .. welcoming clients at the door is the worse, we were asking the vale guy as he was the only person at the door to help with the bags and imagine .. he answered it’s not my business ..
Stayed 1 night in Jun 2023
Response from Front Desk on 11 Jul 2023
Thank you for staying with us. We strive to ensure all our guest experience is extremely satisfied.Thank you for your feedback!

2/10 Terrible

Nanthiya, Bangkok

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No laundry service. Very slow food (50 minutes to an hour) from ordering food to getting served - breakfast & lunch.
Stayed 5 nights in Jun 2023
Response from Front Desk on 11 Jul 2023
Thank you for staying with us. We strive to ensure all our guest experience is extremely satisfied. We are working to contract with a new drycleaner in the area after our previous one closed down. We sincerely apologize for the inconvenience it has caused. Thank you for your feedback!

8/10 Good

Lynda

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Front Desk on 11 Jul 2023
Thank you for staying with us. We strive to ensure all our guest experience is extremely satisfied. Can you provide any information that we could have done to have improved your stay? Thank you for your feedback!

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Front Desk on 4 Jun 2023
Thank you for staying with us. We strive to ensure all our guest experience is extremely satisfied. Can you provide any information that we could have done to have improved your stay? Thank you for your feedback!

10/10 Excellent

Quienna

Stayed 1 night in May 2023
Response from Nobu Team on 13 Jun 2023
Thank you for staying at Nobu Palo Alto. We are also happy to hear that you had an enjoyable stay. We hope to see you again in future visits.

6/10 Okay

eva, Torrance

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Nobu Team on 18 May 2023
Thank you for staying with us. We strive to ensure all our guest experience is extremely satisfied. Can you provide any information that we could have done to have improved your stay? Thank you for your feedback!

10/10 Excellent

Buzz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best Palo Alto location and top services.
Stayed 1 night in Apr 2023
Response from Nobu Team on 6 Apr 2023
Thank you for staying at Nobu Palo Alto. We are also happy to hear that you had an enjoyable stay. We hope to see you again in future visits.

4/10 Poor

Chloe, North Narrabeen

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2023
Response from Nobu Team on 11 Apr 2023
Thank you for staying with us. We strive to ensure all our guest experience is extremely satisfied. Can you provide any information that we could have done to have improved your stay? Thank you for your feedback!

8/10 Good

Roxanne

Stayed 1 night in Jan 2023
Response from Nobu Team on 11 Mar 2023
Thank you for staying at Nobu Palo Alto and for sharing your feedback! We hope to see you again soon!

10/10 Excellent

Candy

Stayed 1 night in Jan 2023
Response from Nobu Team on 17 Jan 2023
Thank you for staying at Nobu Palo Alto. We are also happy to hear that you had an enjoyable stay. We hope to see you again in future visits.

10/10 Excellent

Susan

Stayed 1 night in Jan 2023
Response from Nobu Team on 11 Jan 2023
Thank you for staying at Nobu Palo Alto! Thank you for your feedback and we hope to see you again soon. Happy New Year!

10/10 Excellent

Julieta, Los Angeles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Response from Nobu Team on 1 Jan 2023
Thank you for staying at Nobu Palo Alto! Thank you for your feedback and we hope to see you again soon. Happy New Year!

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern luxury with great decor
Upscale, clean, comfortable. Bed was great, but bed pillows were not firm enough. On the 3rd floor closer to street was somewhat a little noisy from workers very early at 5:30 am. But overall a great stay!
Stayed 1 night in Dec 2022
Response from Nobu Team on 12 Dec 2022
Thank you for staying at Nobu Palo alto. We are happy to hear that you had an enjoyable stay. We hope to see you again in future visits.

8/10 Good

Naghmeh

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel did not meet my expectations, especially considering the rates. The service was not good at all.
Stayed 2 nights in Sep 2022
Response from Nobu Team on 19 Oct 2022
Thank you for staying at the Nobu Palo Alto. I am sorry that you did not have an enjoyable stay. We strive to ensure all our guests are extremely satisfied and disappointed to hear that you did not have an enjoyable stay. I would love to hear more feedback as we want to ensure we improve on our services and look into what happened. If you have the moment to share please share to dsalamanca@nobuhotels.com our Director of Front Office would love to connect with you. Thank you!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Japanese hotel, Great Service
Clean, soft floor, favorite was advanced bidet toilet, doors, lighting, and large TV, service was very professional and elegant too
Stayed 1 night in Sep 2022
Response from Nobu Team on 6 Sept 2022
Thank you for staying at Nobu Palo alto. We are also happy to hear that you had an enjoyable stay. We hope to see you again in future visits.

4/10 Poor

Maggie

Business traveller, Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I was disappointed for staying NOBU HOTEL.when I checked in ,the front desk don't according the hotels deposit usd150/night,she taken the USD300/night,i booked 2 rms, tally USD600/NIGHT. after I check out, the front dest account wrong the deposit number return them, and don't know when my deposit will be return?so it's unhappy experience
Stayed 1 night in Aug 2022
Response from Nobu Team on 29 Aug 2022
Hello and thank you for staying at Nobu Palo Alto. I'm so sorry that occurred. I will look into this immediately and ensure to see the deposit is returned. Thank you!

10/10 Excellent

Robert

Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Stayed 2 nights in Jul 2022
Response from Nobu Team on 22 Jul 2022
Thank you for staying with us. We strive to ensure all our guest experience is extremely satisfied. Can you provide any information that we could have done to have improved your stay? Thank you for your feedback!

6/10 Okay

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice but waaayy overpriced for what it is. I’ve stayed at “luxury” hotels for half the price around the Bay Area and this one was no different from the others. The room is nice with decent amenities, but there’s no ice machine/water fountain in the hallway and just overall is nothing impressive. I thought the restaurant would be amazing but was completely unimpressed and found it to also not justify the price, either. Overall would not recommend staying here because once again, there’s nothing really wrong with this hotel but it’s just way too expensive.
Stayed 1 night in Jun 2022
Response from Nobu Team on 22 Jul 2022
Thank you for staying at Nobu Palo Alto and appreciate your feedback.

10/10 Excellent

Navin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pure luxury
Stayed 4 nights in Jun 2022
Response from Debby Salamanca- Director of Front Office on 15 Jun 2022
Thank you so much for your feedback. We are delighted to hear that you had a pleasant stay. We hope to see you return to Nobu in the future!!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property and perfect location in Palo Alto.
Stayed 5 nights in Jun 2022
Response from Sergio on 9 Jun 2022
Hello Joseph! We appreciate your feedback and look forward to welcoming you back to our home.

2/10 Terrible

Ethan Yik Sau, Storm Lake

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The service is so bad
Stayed 1 night in May 2022
Response from Front Desk on 23 Jul 2023
Thank you for staying with us. If you are so inclined, we'd like to hear more about your stay to ensure we can assist better. Thank you for your feedback.

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is very clean. We loved the Wooden Floor, Mattress, Sheets, Towels, Bigger than standard size refrigerator space and the quality of all the Vanity products. Our rooms came with the Most amazing complimentary breakfast. Esthetically Beautiful balcony door was very heavy and difficult to close right, so cold air was constantly seeping in all night. There are no dressers. Closet Doors are also very hard to open and close. The only full length mirror is attached to the inside of the bathroom sliding door, so mirrors are only accessible inside the bathroom. Which makes it longer time to get ready for two people at the same time. Hotel charged for the complimentary breakfast, so we had to call to request for refund the charges.
Stayed 3 nights in May 2022
Response from Nobu Team on 15 Jun 2022
Thank you for your feedback, and we are happy to hear you had a delightful stay. We will look into the closet doors to ensure it's easier to open and close, so thank you for letting us know. We hope to see you again at Nobu Palo Alto.

10/10 Excellent

Michael

Stayed 1 night in May 2022

10/10 Excellent

Kathleen

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very zen. Shades lighting toilet all automated.
Stayed 1 night in Apr 2022
Response from Sergio on 19 Apr 2022
Thank you for your positive feedback! We really appreciate it. We look forward to welcoming you back!

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Mar 2022
Response from Sergio on 5 Apr 2022
Hello Oscar, thank you for staying with us at Nobu Palo Alto. We appreciate the feedback and look forward to welcoming you back!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Sergio on 29 Mar 2022
Hello, thank you for your feedback! We really appreciate it, and look forward to welcoming you back

10/10 Excellent

Rob

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Mar 2022
Response from Nobu Team on 26 Mar 2022
Thank you for your feedback, we look forward to welcoming you back!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Overall good experience
Stayed 2 nights in Dec 2021
Response from Sergio G on 28 Dec 2021
Thank you for your feedback, we look forward to welcoming you back!

2/10 Terrible

Jong Ha

Disliked: Staff & service, amenities
I returned to my room in the late afternoon and unbelievably found the room uncleaned even after confirming the time of the cleaning at the check in the day before. DID NOT CLEAN THE ROOM!!!! The first time this has happened in more than 50 years of staying at hotels. I complained and asked it to be cleaned an hour later. I was taking a nap and cleaning lady banged the door 20 minutes after my request to clean in an hour. TOTALLY UNACCEPTABLE. No apology from the manager. Third-rate hotel. Never again.
Stayed 2 nights in Nov 2021
Response from Nobu Team on 20 Nov 2021
Thank you for staying with us. We sincerely apologize that this happened during your stay. We will be looking into this further to make sure it doesn't happen again. Thank you for your feedback.

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Nobu Team on 12 Nov 2021
Thank you so much for your feedback! We hope you visit us again soon!

10/10 Excellent

Richard, Lancaster

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Sergio Grageda on 10 Nov 2021
Thank you for staying with us at Nobu Palo Alto, we hope to see you again soon.