“Very disappointed with the overall experience. The property rooms were not as per standard or what was presented on the website
The rooms were not clean or maintained
The property upkeep is not as per 5 star standard
The towels and pillows were very dirty and were not in a state where they could be used; they had stains and even after asking for replacement were provided with stained towels (we ended up having to purchase towels from a local store)
Hot water was not working in the room
The……
“The hotel was very nice but before we arrived the booking we made nearly 12 months previously was communicated that they wished to move us to a sister hotel. Following communication before we went on this matter it was then confirmed our original booking would stand. However when we arrived for the first two and a half days of the 7 night stay we were constantly battling with the hotel as they only had us staying for 2 nights and again wanted to move us to this sister hotel. It was very……
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