Exterior

Reviews of Fraser Suites Le Claridge Champs-Elysées

5 out of 5
Fraser Suites Le Claridge Champs-Elysées
74 avenue des Champs-Elysées, Paris

Reviews

8.4

Very good

Rating 10 - Excellent. 283 out of 516 reviews" "
Rating 8 - Good. 123 out of 516 reviews" "
Rating 6 - Okay. 58 out of 516 reviews" "
Rating 4 - Poor. 22 out of 516 reviews" "
Rating 2 - Terrible. 30 out of 516 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Mariaclara

Travelled with family
I disliked the fact that our 3 keys were cancelled after a few hours of getting them. We stayed 2 days and had to constantly go to the front desk to have them cleared. We felt as if we were treated like thieves.
Stayed 1 night in Apr 2024

10/10 Excellent

FRANKLIN

Liked: Cleanliness, amenities, property conditions & facilities
right on the popular Champs-Élysées and that says a lot. Beautiful experience, would stay again
Stayed 4 nights in Apr 2024
Response from Romain / Front Office Manager on 30 Apr 2024
Dear Franklin,Thank you very much for your fantastic feedback about your recent stay in our property. We are pleased to read that you appreciated your stay with us and that you enjoyed our unique location.Awaiting the pleasure to welcoming you back in the very near future.Kind regards,

10/10 Excellent

Ailadys

Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Dec 2023
Response from Romain / Front Office Manager on 30 Apr 2024
Dear Ailadys,First of all, we would like to thank you for taking the time to share your recent experience in our property on Expedia. We are pleased to read that you had a great experience during your stay with us.We look forward welcoming you again very soon for another great stay.Kind regards,

10/10 Excellent

Byeong, Scarsdale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything from the location, size, cleanliness, staff attention/courtesy were excellent/world-class. It was absolutely incredible!
Stayed 4 nights in Apr 2024
Response from Romain / Front Office Manager on 30 Apr 2024
Dear Vera,Thank you for taking the time to share your recent experience in our property. We are pleased to read that you appreciated so much your stay with us whether it was for our unique location, our comfortable and clean Suites or our friendly and helpful staff. It is amazing for us to read that your stay was amazing. This is our best reward !Awaiting the pleasure to welcoming you back in the very near future.Kind regards,

10/10 Excellent

sukhwinder

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pretty good hotel
Stayed 4 nights in Apr 2024
Response from Romain / Front Office Manager on 15 Apr 2024
Dear Sukhwinder,Thank you so much for taking the time to share your review on Expedia. I am delighted that you enjoyed your overall stay with us. Your feedback is very important to us, it represents our best reward.We are all looking forward to welcoming you back in the very near future for another great stay !Kind regards,

10/10 Excellent

Bernadette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fraser Suites Le Claridge Champs-Elysees is strategically located right by Arc de Triomphe. Everything is so conveniently close and accessible. The staff is wonderful and went out of their way to make our stay comfortable. Thank you for a memorable trip!
Stayed 2 nights in Apr 2024
Response from Romain / Front Office Manager on 10 Apr 2024
Dear Bernadette,First of all, I would like to thank you for taking the time to share your recent experience in our property on Expedia. We are pleased to read that you appreciated your stay with us whether it was for our unique location or our friendly and helpful staff.Awaiting the pleasure to welcoming you back in the very near future for another memorable trip !Kind regards,

10/10 Excellent

DIEGO

Stayed 3 nights in Apr 2024
Response from Romain / Front Office Manager on 30 Apr 2024
Dear Diego,Thank you for taking the time to share your recent experience in our property on Expedia. We are pleased to learn that you enjoyed your stay with us.We all look forward welcoming you back in the very near future.Kind regards,

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Fabulous apartment perfect for our family trip to see the sights.
Stayed 1 night in Apr 2024
Response from Romain / Front Office Manager on 9 Apr 2024
Dear Catherine,Thank you for your fantastic feedback!Thank you so much for taking the time to share your review on Expedia. I am delighted to read that you appreciated your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay!Kind regards,

10/10 Excellent

Sandip

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great staff and service.
Stayed 3 nights in Mar 2024
Response from Romain / Front Office Manager on 9 Apr 2024
Dear Sandip,Thank you so much for your very kind words.We are very pleased to read that you enjoyed your stay with us thanks to our unique location and our friendly and helpful staff.We look forward welcoming you back for another great stay !Kind regards,

10/10 Excellent

Dana and Todd

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everyone was very friendly. Property was clean and nice.
Stayed 3 nights in Mar 2024
Response from Romain / Front Office Manager on 31 Mar 2024
Dear Dana and Todd,Thousands of thanks for your amazing feedback towards our property ! The entire team was thrilled to read your wonderful compliments about our high level of service, there is no best reward to us ! Thank you very much for choosing our property during your Parisian stay.Awaiting the pleasure to welcoming you back in the very near future.

4/10 Poor

Raja

Travelled with family
Disliked: Property conditions & facilities
There was no running hot water in the day we checked out. Carpet was dirty. Kitchen sink faucet did not work. Property looked old inside.
Stayed 2 nights in Mar 2024
Response from Romain / Front Office Manager on 25 Mar 2024
Dear Raja,Thank you for sharing your recent experience with us.I sincerely apologize your experience in our property was not up to your expectations. I took note of your comments regarding the housekeeping and maintenance services. Please trust that your comments have been shared with our Head Housekeeper and Maintenance Manager for immediate action.Please note however we recently added a new category called Suite Premier with a totally new and modern Style and we will hopefully continue our Apartment renovation in the future. We sincerely hope to have another chance to welcoming you back and provide you with our professionalism, politeness, and best care, which are indeed the basis of our Customer Care philosophy.With my renewed apologies,

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Romain / Front Office Manager on 15 Mar 2024
Dear Jennifer,Thank you for taking the time to share your recent experience in our property on Expedia. We are pleased to read that you appreciated your stay with us.Awaiting the pleasure to welcoming you back in the very near future.Kind regards,

10/10 Excellent

Sherin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property and proximity to everywhere is a huge plus. Staff is very helpful and hotel is very warm and welcoming
Stayed 4 nights in Mar 2024
Response from Romain / Front Office Manager on 11 Mar 2024
Dear Sherin,Thank you for taking the time to share your recent experience in our property. We are pleased to read that you appreciated your stay with us.Awaiting the pleasure to welcoming you back in the very near future.Kind regards,

8/10 Good

Josephine

Liked: Cleanliness, amenities, property conditions & facilities
Need an English translation in their brochure
Stayed 3 nights in Feb 2024
Response from Romain / Front Office Manager on 4 Mar 2024
Dear Josephine,Thank you for taking the time to share your recent experience in our property. We are pleased to read that you appreciated your stay with us.Please let me know which brochure was not in english as all our documents are translated in english.Awaiting the pleasure to welcoming you back in the very near future.Kind regards,

10/10 Excellent

Mary, Lake Como

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Third time stay at Fraser Le Claridge and did not disappoint. Beautiful suites in a very convenient location in Paris. It is touristy, safe and clean!
Stayed 5 nights in Feb 2024
Response from Romain / Front Office Manager on 22 Feb 2024
Dear Mary,Thank you so much for taking the time to share your review on Expedia. I am delighted to read that you enjoyed so much your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay!Kind regards,

10/10 Excellent

MIGUEL, Mosman Park

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was amazingly situated, we stayed in the renovated section and it was perfect for our family as it was a large suite. Charles at front desk was amazing and recommended some great local restaurants which added to our experience! 10 out of 10 team Frasers- will be back !
Stayed 5 nights in Jan 2024
Response from Romain / Front Office Manager on 26 Jan 2024
Dear Miguel,What a fabulous feedback !Thousand thanks from the entire team for your amazing compliments towards our property and particularly regarding the service provided by Charles !This exactly matches the level of service our teams are striving to accomplish every day.We are all looking forward to welcoming you back in your Home away from Home in the very near future in the best location possible right in the heart of Paris on the most beautiful Avenue !Kind regards,

10/10 Excellent

badwi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Romain / Front Office Manager on 23 Jan 2024
Dear badwi,Thank you so much for taking the time to share your rating of our property on Expedia. I am delighted that you appreciated your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay !Kind regards,

10/10 Excellent

Viviane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Romain / Front Office Manager on 15 Jan 2024
Dear Viviane,Thank you so much for taking the time to rate our Residence on Expedia. I am delighted that you appreciated your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay!Kind regards,

2/10 Terrible

hrach

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Romain / Front Office Manager on 10 Jan 2024
Dear Mr Hrach J Gasparyan,Please accept my apologies for the disappointing aspects of your stay. Your experience on your visit is not what we wish for our guests as we are always looking for ways to better our service and offerings. I wish we could have been aware of your disappointments while you were staying with us, this way we could have taken appropriate actions immediately and change your experience around.I am further sorry that I do not have any details about your disappointments in order to understand and learn what shoukld have been done to satisfy you. I truly hope we will have a new opportunity to welcome you back and convince you otherwise.With my renewed apologies,Kind regards,

10/10 Excellent

Viviane

Stayed 13 nights in Dec 2023
Response from Romain / Front Office Manager on 10 Jan 2024
Dear Viviane,Thank you so much for taking the time to share your nice rating of our property on Expedia. I am pleased you enjoyed the high quality service provided by our team. Awaiting the pleasure to welcoming you back in the very near future.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities
It was a nice hotel in the middle of champs Elyse’s. So many big shopping store. I would have loved it more, if they gave us more toilet paper. Breakfast in this hotel was fabulous. Staff was excellent and friendly. Very hard to get a taxi in a moment notice though.
Stayed 4 nights in Dec 2023
Response from Romain / Front Office Manager on 9 Jan 2024
Dear Peter,First of all, I would like to thank you so much for rating and reviewing our property on Expedia after your recent stay with us. I am very pleased to read that you enjoyed our unique location, our breakfast buffet and our friendly staff.However, I am very sorry that we did not meet your expectations to the fullest on this occasion. Your comment regarding toilet paper has been shared with our Housekeeping Manager for immediate action. Our guests' feedback is very important to us and we consider it represents the best way for us to learn and make improvements. The taxi requests were difficult at the occasion of the celebrations of New Year's Eve but our staff is always here to help you and advise you accordingly. We hope we will have the pleasure to welcome you back to Fraser Suites Le Claridge on your next visit to Paris !Kind regards,

6/10 Okay

Dr. Henning

Stayed 4 nights in Jan 2024
Response from Romain / Front Office Manager on 9 Jan 2024
Dear Dr. Henning,First of all, I would like to thank you so much for taking the time to rate our property on Orbitz after your recent stay with us. I am very sorry that we did not meet your expectations to the fullest on this occasion but I would have preferred to know exactly what was wrong during your visit. Our guests' feedback is very important to us and we consider it represents the best way for us to learn and make improvements. Please let us know if possible the exact reasons for your dissatisfaction.We hope we will have the pleasure to welcome you back to Fraser Suites Le Claridge in spite of this unfortunate experience and we will provide you with the best care and attention.Kind regards,

10/10 Excellent

Thomas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is a great property, made even better by the delightful staff. The hotel staff is friendly, prompt, helpful, polite, and just enjoyable to be around. My wife, four kids, and I stayed here over Christmas and will definitely be returning.
Stayed 9 nights in Dec 2023
Response from Romain / Front Office Manager on 9 Jan 2024
Dear Thomas,We would like to start by expressing our sincere gratitude for choosing Fraser Suites Le Claridge for your stay in Paris. We are thrilled to hear that you had an amazing time with us, and we sincerely appreciate your fantastic feedback.We are also delighted to read that you will definitey be returning with your family, and we sincerely thank you for your kind words. We are all looking forward welcoming you for another great stay !Best regards,

10/10 Excellent

Tracey

Liked: Cleanliness, room comfort
Luxury overlooking the Champs Élysées
If you want to be in the middle of the bustle of the Champs Elysée this is the place for you. An executive room gives you a large opening door with views of the avenue and the top of the Eiffel Tower. Perfect for the Christmas lights season. The service was outstanding.
Night time view from our room
Cloudy day time view from our room.
The avenue lit up for Christmas.
Stayed 3 nights in Dec 2023
Response from Romain / Front Office Manager on 22 Dec 2023
Dear Tracey,Thank you so much for taking the time to share your review and photos on Hotels.com. I am delighted to read that you appreciated your overall stay with us, especially our unique location, the view from your Suite and our outstanding service.We are all looking forward to welcoming you back in the very near future !Kind regards,

8/10 Good

Anil

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Romain / Front Office Manager on 21 Dec 2023
Dear Anil,Thank you so much for taking the time to share your review on Hotels.com. I am delighted that you appreciated your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay !Kind regards,

10/10 Excellent

Eva

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Romain / Front Office Manager on 2 Jan 2024
Dear Eva,Thank you so much for taking the time to share your rating on Expedia. I am delighted that you appreciated your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay !

10/10 Excellent

XOCHIL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If you want to be in the middle of all the shopping action this is it! What a beautiful hotel and the staff is very friendly and helpful!
Stayed 4 nights in Sep 2023
Response from Romain / Front Office Manager on 6 Dec 2023
Dear Xochil,We would like to start by expressing our sincere gratitude for choosing Fraser Suites Le Claridge for your stay in Paris. We are thrilled to read that you had an amazing time with us, and we sincerely appreciate your fantastic feedback.We are delighted that our central location met your expectations, with numerous restaurants, bars, luxury shops, and even a grocery store right at our doorstep. It is definitely convenient. It's a real pleasure to know that you were able to fully enjoy everything Paris has to offer while staying with us.We are also delighted to read that you enjoyed our friendly and helpful staff. We hope to have the pleasure of welcoming you back on your next visit to Paris.Best regards,

10/10 Excellent

Hadi

Stayed 1 night in Nov 2023
Response from Romain / Front Office Manager on 23 Nov 2023
Dear Hadi,Thank you for taking the time to share your recent experience in our property. We are pleased to learn that you enjoyed your stay with us.Awaiting the pleasure to welcoming you back in the very near future.Kind regards,

2/10 Terrible

Mrs OB Fouche

Stayed 1 night in Oct 2023
Response from Romain / Front Office Manager on 2 Nov 2023
Dear Mrs Fouche,Please accept my apologies for the disappointing aspects of your stay. Your experience on your visit is not what we wish for our guests as we are always looking for ways to better our service and offerings. I wish we could have been aware of your disappointment while you were staying with us, this way we could have taken appropriate actions immediately and change your experience around.I truly hope we will have a new opportunity to welcoming you back and convince you otherwise.With my renewed apologies,Sincerely Yours,

10/10 Excellent

Debbie L.

Stayed 5 nights in Sep 2023
Response from Romain / Front Office Manager on 18 Nov 2023
Dear Debbie,Thank you so much for taking the time to share your appreciation of our property on Travelocity. I am delighted that you enjoyed your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay!Warm Regards,

6/10 Okay

stewart

Travelled with family
Disliked: Cleanliness, room comfort
Although this was one of my go-to hotels in paris, the service was so bad. They were highly understaffed. We requested around 2 pillows and they didnt have it, they didnt give us a call back that they didnt have it and the next time we requested for pillows they said they dont have extra which was the first time I encountered in a 5 star hotel. Deeply disappointed by the service and the room. I dont think ill be back soon.
Stayed 3 nights in Sep 2023
Response from Romain / Front Office Manager on 9 Oct 2023
Dear Stewart,Thank you so much for taking the time to share your comments with us after your recent stay. I am very sorry to read that we did not meet your expectations to the fullest on this occasion. Please trust that your feedback is very important to us and the only way we can make improvements. Your comments have been shared with our Housekeeping Manager and Front Office staff for immediate action. Your experience this time is not what we wish for for our valued guests. Please accept my renewed apologies for this disappointing aspect during your stay.We truly hope to have a new opportunity to welcoming you and convince you otherwise providing you with the best care and attention.Kind regards,

10/10 Excellent

Follow your Feet Travel

Liked: Cleanliness, room comfort
Perfect lpcation
Spacious, beautiful. Friendly staff
Stayed 4 nights in Sep 2023
Response from Romain / Front Office Manager on 9 Oct 2023
Dear Odette,Thank you for your amazing feedback !I am very pleased to read that you enjoyed our comfortable Suites and our friendly and helpful staff.We all hope to have the chance to welcoming you back at Fraser Suites Le Claridge and provide you with the best care and attentionKind regards

10/10 Excellent

Keenan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed a wonderful 3 night stay here for my husband’s 40th birthday. The suite was great beautiful with great views of the Champs-Élysées, Eiffel Tower and Arc de Triomphe. We will definitely return, thanks!
Stayed 3 nights in Sep 2023
Response from Romain / Front Office Manager on 22 Sept 2023
Dear Keenan,First of all, we would like to thank you for taking the time and reviewing our Residence on Expedia after your recent stay with us.It is a pleasure to read that you fully enjoyed our Suites and the view from your windows.Once again, a thousand thanks for your amazing feedback towards our property !Awaiting the pleasure to welcoming you back in the very near future.Kind regards,

8/10 Good

Ayid

Liked: Room comfort
Stayed 3 nights in Sep 2023
Response from Romain / Front Office Manager on 21 Sept 2023
Dear Ayid,Thank you so much for taking the time to share your feedback on Expedia. I am very pleased to learn that you enjoyed your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay !Kind regards,

8/10 Good

Majed

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Sep 2023
Response from Romain / Front Office manager on 18 Sept 2023
Dear Majed,Thank you so much for taking the time to share your rating of our property on Expedia. I am very pleased to see that you enjoyed your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay!Kind regards,

10/10 Excellent

Majed

Stayed 5 nights in Aug 2023
Response from Romain / Front Office Manager on 15 Sept 2023
Dear Majed,Thank you so much for taking the time to share your nice rating of our Residence. I am very pleased that you enjoyed your stay with us. Awaiting the pleasure to welcoming you back in the very near future.Kind regards,

8/10 Good

Majed

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 10 nights in Aug 2023
Response from Romain / Front Office Manager on 10 Sept 2023
Dear Majed,Thank you so much for taking the time to share your feedback on Expedia after your recent stay with us. I am very pleased to read that you enjoyed your stay. We are all looking forward to welcoming you back in the very near future for another great stay!Kind regards,

10/10 Excellent

Tiffany, Euless

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel!! The staff were amazing and accommodating. I loved how well the A/C worked, it was freezing at night in the summer. We even had a balcony with a view of the Eiffel Tower.
Stayed 1 night in Aug 2023
Response from Romain / Front Office Manager on 4 Sept 2023
Dear Tiffany,What a fabulous feedback!Thousand thanks from the entire team for your amazing compliments towards our property and staff !This exactly matches the level of service our teams are striving to accomplish every day.We are all looking forward to welcoming you back in your Home away from Home in the very near future !Kind regards,

10/10 Excellent

mohamed

Liked: Cleanliness, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2023
Response from Romain / Front Office Manager on 4 Sept 2023
Dear Mohamed,Thank you so much for taking the time to share your review on Expedia. I am very pleased that you enjoyed your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay !Kind regards,

6/10 Okay

Nick

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
3 days without cleaning our rooms and more
Location was perfect for the family who wanted to shop on Champs D’Elysses. Hotel accommodations were NOT what I paid for originally. Hotel stated it was for a 1 bedroom suite and it was actually for a 2 bedroom suite. This is really the fault of hotels.com. Upon calling the customer service line, I was told to check back??? The hotel staff was nice with the exception of the fact that did not clean our room for 3 days! When we did go to the front desk and ask about how this could happen, they immediately sent two maids to clean. They cleaned a small portion of the room and left. Overheard some other guests furious about their reservations not even going through. I did notice the property has some residences under construction. Maybe their concentration is on that end of things. In any case, there is a great Marriott literally next door. A lot of other options nearby too if you want to be on Champs E’lysse
Stayed 5 nights in Aug 2023
Response from Romain / Front Office Manager on 4 Sept 2023
Dear Nick,Thank you for sharing your recent experience with us. We are delighted to read that you enjoyed the unique location of our Residence and also our comfortable Suites.I took note however of your comment regarding the cleaning of your Suite and I apologize it was not made for three days. Please trust that your comments have been shared with our head Housekeeper for investigation and immediate action.I am not sure I understand what you mean with reservations not going through or residences under construction. We only have two Residences in Paris and they are not under construction. We are close indeed of Marriott but we are a Residence while Marriott is an Hotel. We sincerely hope to have another chance to welcoming you back and providing you with our professionalism, politeness, and best care, which are indeed the basis of our Customer Care philosophy.With my renewed apologies,Kind regards,

10/10 Excellent

Sherin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Romain/Front Office Manager on 19 Sept 2023
Dear Sherin,What a fantastic rating !Thousand thanks from the entire team.This exactly matches the level of service our teams are striving to accomplish every day.We are all looking forward to welcoming you back in your Home away from Home in the very near future!Kind regards,

10/10 Excellent

Muad

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Romain/Front Office Manager on 14 Aug 2023
Dear Muad,What a fabulous feedback!Thousand thanks from the entire team for your amazing rating of our property!This exactly the level of service our teams our striving to accomplish every day.We are all looking forward to welcoming you back in your Home away from Home in the very near future!Warm Regards,

10/10 Excellent

Salman

Travelled with family
Liked: Cleanliness, room comfort
Excellent Hotel and Ideal Location. Highly Recommended
Stayed 2 nights in Aug 2023
Response from Romain // Front Office Manager on 10 Aug 2023
Dear Salman,I am pleased to read that you enjoyed our unique location right on the Champs Elysées the most beautiful Avenue, and that you have appreciated your stay with us.We all hope to have the chance to welcoming you back at Fraser Suites Le Claridge and provide you with the best care and attention.Kind regards,

10/10 Excellent

Moriam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service!
Stayed 2 nights in Jul 2023
Response from Louise Petrakis on 8 Aug 2023
Dear Moriam,Thank you so much for your kind comment and for taking the time to share your feedback about our customer service. We are thrilled to hear that you had a positive experience during your stay with us.Providing excellent customer service is at the heart of what we do, and it's wonderful to know that our efforts resonated with you. Your satisfaction and comfort are our top priorities, and we're glad we were able to meet your expectations.Should your future travels bring you back to our area, we would be honored to welcome you again and continue to provide you with the same level of service that you enjoyed.Once again, thank you for choosing to stay with us and for your encouraging words. Wishing you safe and enjoyable journeys ahead!Warm regards,Louise Petrakis Operation Manager

8/10 Good

CA

Stayed 1 night in Jul 2023
Response from Romain / Front Office Manager on 12 Jul 2023
Dear guest,Thank you so much for taking the time to share your rating of our property on Hotels.com. I am delighted to see that you enjoyed your stay with us. We are all looking forward to welcoming you back in the very near future for another great stay!Kind regards,

10/10 Excellent

Sara

Stayed 3 nights in Jun 2023
Response from Louise Petrakis on 28 Jul 2023
Dear Sara,Thank you so much for scoring our property so positively.We are all looking forward to welcoming you back in the very near future. Best Regards, Louise Petrakis Operations Manager

10/10 Excellent

Peter

Stayed 2 nights in Jun 2023
Response from Louise Petrakis on 28 Jul 2023
Dear Peter,Tahnk you for scoring positively our property. We are all looking forward to welcoming you back in the very near future.Best Regards Louise Petrakis Operations Manager

4/10 Poor

WALID

Stayed 1 night in Jun 2023
Response from Romain/Front Office Manager on 4 Jul 2023
Dear Mr Walid,Thank you so much for taking the time to share your feedback with us. I am very sorry to see that we did not meet your expectations to the fullest on this occasion. Please trust that your feedback is very important to us and the only way we can make improvements. Please accept my renewed apologies for the disappointing aspects during your stay.We truly hope to have a new opportunity to welcoming you and convince you otherwise providing you with the best care and attention.Kind regards,

8/10 Good

Richard

Stayed 1 night in Jun 2023
Response from Romain/Front Office Manager on 4 Jul 2023
Dear Richard,Thank you so much for taking the time to share your feedback on Hotels.com. I am delighted to see that you appreciated your stay with us.We are all looking forward to welcoming you back in the very near future for another great stay!Kind regards,

10/10 Excellent

Kazem

Liked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Romain/Front Office Manager on 4 Jul 2023
Dear Kazem,Thank you so much for taking the time to share your feedback on Expedia. I am delighted to see that you appreciated your stay with us.We are all looking forward to welcoming you back in the very near future for another great stay!Kind regards,