2/10 糟糕
Bruce
与配偶出行
2025 年 10 月 14 日
不满意：清洁度、服务设施、住宿条件和设施
We arrived at what we thought was the address for the room. Only to find out that the address was for the key box for the place at a different address. Showed up 45 minutes after check in and the keys were not there. After an email with no response, a young lady shows up, gives us the key. I try to open the door and she informs us that this was not our room, but that we had to walk with our luggage about three streets and five minutes from there and then proceeds to walk. Walked there, hard to find.Turns out our room is on the fourth with no elevator. One of the couches is dirty and the other is broken. The stairs that lead up to the bedroom are filthy and a death trap. No railing and very steep with no light. We get to the bed and the ceiling above the head of the bed is just over six feet tall, but it slants down to under four feet, so whoever sleeps on that side of the bed has to bend down to get into it. Only one light upstairs total and two outlets. Almost fell down the stairs. Couldn’t find an actual house manual and the link to the virtual one didn’t work. It took them hours to get back to me.They never got back to me on how to use the tv or other appliances. They rarely got back to me at all and it was usually a different person every time. The bathroom may have been the worst part. It was a closet. You have to step up 18 inches to get into the two foot by three foot shower with a broken shower head, I had to use a clip to hold the shower head that trickled.
Bruce
2025 年 10 月入住 3 晚