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Reviews of Première Classe Roissy Charles De Gaulle Paris Nord 2

2 out of 5
Première Classe Roissy Charles De Gaulle Paris Nord 2
309 Rue de la Belle Etoile, ZI Paris Nord 2, BP5005, Roissy-en-France, Val-d'Oise

Reviews

6.8
Rating 10 - Excellent. 188 out of 1000 reviews" "
Rating 8 - Good. 332 out of 1000 reviews" "
Rating 6 - Okay. 237 out of 1000 reviews" "
Rating 4 - Poor. 115 out of 1000 reviews" "
Rating 2 - Terrible. 128 out of 1000 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 4 nights in Apr 2024
Response from Carla on 17 Apr 2024
Hello,We thank you for the review you left on our hotel and the good mark. We will inform the team of your friendly feedback, they will be delighted to have met your expectations :) !We are delighted that you enjoyed your stay and look forward to welcoming you back very soon.Best regards,

6/10 Okay

Andre Marie

Business traveller
Liked: Property conditions & facilities
Some staff at the reception just need to be more professional when addressing clients.
Stayed 3 nights in Mar 2024
Response from Carla on 21 Mar 2024
Hello Andre Marie,Thank you for taking the time to share your opinion of our establishment.We have taken good note of your feedback and will follow up with the department concerned.Customer satisfaction is our priority and their feedback helps us to improve.Best regards,

4/10 Poor

Melanie

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The place is nothing like the pictures posted very deceiving. You can hear people in the hallway. You have to pay for the shuttle to take you to the airport it is not free. It is a continental breakfast so don’t expect anything hot. The coffee and tea were great however. There are no places to eat around the area so if you stay there bring food there is no door dash. There was a place you could order pizza from in the lobby but let’s just say France and pizza don’t go together Unless you are there to stay one night to Cathy’s flight something if that nature I wouldn’t recommend it
Stayed 2 nights in Mar 2024
Response from Carla on 21 Mar 2024
Hello,Thank you for taking the time to share your impressions of our hotel.Customer satisfaction is our priority and their feedback helps us to improve.We regret that we did not give you all satisfaction and apologize for this.Sincerely

8/10 Good

Zackry

Stayed 5 nights in Feb 2024
Response from Carla on 21 Mar 2024
Bonjour Zackry,Nous vous remercions d'avoir pris le temps de partager votre avis sur notre établissement.La satisfaction de nos clients est notre priorité et leur retour nous aide à nous améliorer.Cordialement

4/10 Poor

Michael

Stayed 1 night in Jan 2024
Response from Carla on 24 Jan 2024
Bonjour,Nous vous remercions d'avoir pris le temps de partager votre avis sur notre établissement.La satisfaction de nos clients est notre priorité et leur retour nous aide à nous améliorer.Cordialement

6/10 Okay

Donald

Property used.to have a.shuttle bus and it.doesnt exist anymore
Stayed 2 nights in Jan 2024
Response from Carla on 19 Jan 2024
Hello Donald,Thank you for taking the time to share your impressions of our hotel.Customer satisfaction is our priority and their feedback helps us to improve.We regret that we did not give you all satisfaction and apologize for this.Sincerely

2/10 Terrible

Rhiannon

Stayed 1 night in Jan 2024
Response from Carla on 19 Jan 2024
Hello,Thank you for taking the time to share your impressions of our hotel.Customer satisfaction is our priority and their feedback helps us to improve.We regret that we did not give you all satisfaction and apologize for this.Sincerely

2/10 Terrible

Rhiannon

Travelled with family
Disliked: Amenities
To be fair we only paid €10 each a night. But on every interaction we had with the staff, they were incredibly rude. They even charged us adults rates for breakfast, even though our child is 9. We tried to tell reception, but they said no! The room is just bigger than a double bed with the single over the top of the double bed. The bathroom cubicle smelt really bad, you can lie in bed and hold the person hand whilst they’re sat on the toilet! It’s that small. The train station is a 30 minute walk or €10 each way in an uber, and then to get to city centre it’s €15,so all adds up, if your there for Paris x
Stayed 1 night in Jan 2024
Response from Carla on 19 Jan 2024
Hello,Thank you for taking the time to share your impressions of our hotel.Customer satisfaction is our priority and their feedback helps us to improve.We regret that we did not give you all satisfaction and apologize for this.Sincerely

6/10 Okay

Kirsty

Travelled with partner
Very good hotel but small options for breakfast and very noisy, bed small and low to ground
Stayed 3 nights in Dec 2023
Response from Carla on 5 Jan 2024
Hello,Thank you for taking the time to share your thoughts on our establishment.As a member of the LOUVRE HOTELS hotel chain, our services are standardised. Whether it is for breakfast products, the room and equipment.We do our best to keep the establishment quiet, but unfortunately, despite our efforts, some people are still a bit noisy.... We understand that this can be annoying for customers.Customer satisfaction is our priority and their feedback helps us to improve.Best regards ;

10/10 Excellent

Njideka

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good place to stay and shopping mall close by was easily accessible.
Stayed 2 nights in Nov 2023
Response from Khadija on 22 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Josephine

Convenient and staff were very helpful
Stayed 1 night in Nov 2023
Response from Khadija on 14 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

simon

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disneyland and paris trip
When we arrived the hotel looked very run down, the carpet to the rooms was very messy, on entering the room it was small, laminate, the bathroom pod was very small and dated, the staff were very good, the bed was very comfortable and we slept well, the security shutter on the wimdow gave a good piece of mind when sleeping with the window open, some noise from the main airport close by, handy for disneyland paris and public transport to paris, we would stop again
Stayed 4 nights in Oct 2023
Response from Khadija on 6 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. Sincerely,

6/10 Okay

Josphat

Stayed 1 night in May 2023
Response from Khadija on 24 Nov 2023
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Josh

Liked: Staff & service, amenities
Great small room. Receptionist, spoke great english
Stayed 2 nights in Oct 2023
Response from Khadija on 2 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Linda

Stayed 1 night in Oct 2023
Response from Khadija on 2 Nov 2023
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, nos salutations distinguées.

4/10 Poor

JOSEPH

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Khadija on 17 Oct 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a small place and has easy access to the front desk..
Stayed 3 nights in Sep 2023
Response from Khadija on 25 Sept 2023
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

6/10 Okay

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
It's basically just a cheap and convenient place to stay when you have to catch an early flight the next morning. For the money, it's a good deal. We had no problems, and have no complaints.
Stayed 1 night in Sep 2023
Response from Khadija on 18 Sept 2023
Dear Guest,Thank you for the great review of our hotel! Sincerely,

8/10 Good

ROSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and transportation systems.
Stayed 3 nights in Aug 2023
Response from Khadija on 8 Sept 2023
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

6/10 Okay

Pam

Stayed 2 nights in Aug 2023
Response from Khadija on 25 Sept 2023
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Madame, nos salutations distinguées.

2/10 Terrible

Tatyana

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably the worst "hotel" I've ever stayed in. Even if you think it's just one night before a flight, save yourself the headache and book one of the newer options in the area. This place has so many bad smells in and outside the rooms. It's dirty, loud, and just overall gross with the smallest bathrooms I've ever seen outside a plane. I think some Scandinavian prisons are nicer.
Stayed 1 night in Aug 2023
Response from Khadija on 28 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Ahmed

Stayed 1 night in Jul 2023
Response from Khadija on 25 Jul 2023
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.

6/10 Okay

CATHERINE

Stayed 1 night in Jun 2023
Response from Khadija on 25 Jul 2023
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Veuillez agréer, Madame, nos salutations distinguées.

10/10 Excellent

SUZANNIE

Liked: Cleanliness, staff & service, property conditions & facilities
everything was good
Stayed 4 nights in May 2023
Response from Khadija on 15 Jun 2023
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

2/10 Terrible

Rosana Soraya

Stayed 1 night in May 2023
Response from Khadija on 13 Jun 2023
Madame, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, nos salutations distinguées.

2/10 Terrible

Deepak

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My Recommendation not to visit this property… dirty and smallest room…
Stayed 3 nights in Apr 2023
Response from Khadija on 4 May 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

2/10 Terrible

Larry

They cancelled my reservation and did not respond to my emails. I had to find an alternative which was over $200 at the airport. Not good………….
Stayed 1 night in Apr 2023
Response from Khadija on 26 Apr 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Katy Sheulan

Travelled with group
Liked: Staff & service
Stayed 1 night in Apr 2023
Response from Khadija on 17 Apr 2023
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

10/10 Excellent

Katy Sheulan

Stayed 1 night in Apr 2023
Response from Khadija on 17 Apr 2023
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.

6/10 Okay

Carlos

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room cleaners are VERY NOISY , they talk and laugh just outside the room, the room was clean but they give us a special needs room with a plastic bar in the shower that was wrapped in duct tape and the water sprinkled everywhere because of the bad design of the shower so the water flood the bathroom and the bathroom door has MANY marks of humidity
Stayed 3 nights in Mar 2023
Response from Khadija on 4 Apr 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Khadija on 3 Mar 2023
Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Monsieur, nos salutations distinguées.

4/10 Poor

Manita Devi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was terrible
Stayed 1 night in Dec 2022
Response from Khadija on 19 Dec 2022
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean food location
Small but Very clean, very convenient to Metro and Train Station. Would stay here again!
Stayed 1 night in Nov 2022
Response from Khadija on 19 Dec 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, friendly
Response from Marion on 8 Nov 2022
Hello,We thank you for the review you left on our hotel and the good mark. We will inform the team of your friendly feedback, they will be delighted to have met your expectations,We are delighted that you enjoyed your stay and look forward to welcoming you back very soon.Best regards.

6/10 Okay

Daniel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was close enough to the trade show building that I was able to walk in the mornings.
Stayed 5 nights in Oct 2022
Response from Elham on 29 Oct 2022
Hello,Thank you for taking the time to share your thoughts on our establishment.Customer satisfaction is our priority and their feedback helps us to improve.Best regards ;

2/10 Terrible

MOHD

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was not helpful, the rooms have bad smell .
Stayed 6 nights in Oct 2022
Response from Elham on 29 Oct 2022
Dear Sir or Madam,Thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't succeed this time. If you give us the opportunity to regain your trust, we'll be happy to do our best.Please accept, Madam, Sir, our best regards.

2/10 Terrible

Iain

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely unhelpful when we needed somewhere to store our luggage. We had to take it with us and there wasn’t anywhere close to go with the luggage until check in at 14.00. the room was small and the shower was extremely small also leaked badly into the bedroom. Not enough towels and the window in the bedroom had no privacy windows covering, so we had to keep the curtain closed the whole time. There was no ventilation in the showers making taking a shower very uncomfortable. Only mirror in the room was the extremely small bathroom which was streamed up and everything got soaking wet when one of us had a shower.to dry our hair was to say unsafe is an understatement as the socket to the mirror was out side the bathroom and after a shower everything was soaking wet and extremely slippery very dangerous.There was next to no storage for our belongings and to keep them dry we had to store them in our cases at the other end of our room away from the bathroom. No glasses or cups to have water or anything else we might of wanted. The vending machines didn’t work well either, so trying to get some water to take medication became a concern. Overall we were very disappointed and dissatisfied with the room and unhelpful staff. We would not recommend this hotel to anyone.
Stayed 2 nights in Oct 2022
Response from Elham on 29 Oct 2022
Dear Sir or Madam,Thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't succeed this time. If you give us the opportunity to regain your trust, we'll be happy to do our best.Please accept, Madam, Sir, our best regards.

2/10 Terrible

Flavia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
IS THIS EVEN A HOTEL?
This was the worst stay of my life. It smelt like sewage in our room, the entire hotel looked dirty. The service was rubbish, we had breakfast included and decided not to go because we didn’t trust it. I couldn’t sleep at all, not just because of how noisy it was but because I actually felt unsafe. It was so filthy I actually started getting paranoid that there were bugs in the room and on me. The radiator in the room was covered in what looked like vomit. The “bathroom” is actually a toilet cubicle with a leaky shower in it. It was also horrible to get to as there are two other premiere classe Roissy nearby, with basically the same name. This was not so much a hotel, it was like a filthy rest stop, a service station with beds. I wasn’t expecting anything great for the rates, but I’ve never seen anything this bad.
Stayed 1 night in Oct 2022
Response from Elham on 29 Oct 2022
Dear Sir or Madam,Thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't succeed this time. If you give us the opportunity to regain your trust, we'll be happy to do our best.Please accept, Madam, Sir, our best regards.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Staff was not friendly or helpful. No towel provided.
Stayed 1 night in Oct 2022
Response from Elham on 29 Oct 2022
Dear Sir or Madam,Thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't succeed this time. If you give us the opportunity to regain your trust, we'll be happy to do our best.Please accept, Madam, Sir, our best regards.

4/10 Poor

Gregory

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Khadija on 19 Dec 2022
Madame, Monsieur,Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Vlad

Disliked: Cleanliness, property conditions & facilities
Nice staff, always busy to deal with you. Basic accommodation with a bathroom like on a.. Ferry.
Stayed 1 night in Sep 2022
Response from Carla on 2 Nov 2022
Hello,Thank you for taking the time to share your thoughts on our establishment.Customer satisfaction is our priority and their feedback helps us to improve.Best regards ;

8/10 Good

Curt

Business traveller
Liked: Staff & service
It is not made to stay there long term, but for a night it is OK
Stayed 1 night in Sep 2022
Response from Carla on 2 Nov 2022
Hello,Thank you for taking the time to share your thoughts on our establishment.Customer satisfaction is our priority and their feedback helps us to improve.Best regards ;

2/10 Terrible

Zulekha

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like its 0 out if 10 some staff were ok and some were rude . But the property was disgusting absolutely filthy out dated with mould ,radiators falling off the wall, hair in bath hole ,toilet dirty , no kettle , bedsheets were dirty with holes and the shelves has dust i check out 1 night earlier than was meant to and had to complain over and over again but nobody wanted to listen or help . Hotel put me off the whole of france
Stayed 2 nights in Aug 2022
Response from Carla on 2 Nov 2022
Hello,Thank you for taking the time to share your impressions of our hotel.Customer satisfaction is our priority and their feedback helps us to improve.We regret that we did not give you all satisfaction and apologize for this.Sincerely

2/10 Terrible

Ruben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prison hotel
This location is like a prison. Omg. 2 star hotel with no service or even wake up call.
Stayed 1 night in Aug 2022
Response from Carla on 2 Nov 2022
Hello,Thank you for taking the time to share your impressions of our hotel.Customer satisfaction is our priority and their feedback helps us to improve.We regret that we did not give you all satisfaction and apologize for this.Sincerely

2/10 Terrible

Parameswary

Stayed 3 nights in Aug 2022
Response from Marion on 15 Aug 2022
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre avis sur notre établissement. Nous prenons bonne note de vos remontées et ferrons un points en ce sens avec les différents services concernés, La satisfaction de nos clients est notre priorité et leur retour nous aide à nous améliorer. Cordialement

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2022
Response from Carla on 2 Nov 2022
Bonjour,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel et votre bonne note.,Nous sommes heureux que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Cordialement.

2/10 Terrible

Sazarulisham

Stayed 1 night in Jul 2022
Response from Carla on 2 Nov 2022
Bonjour,Merci d'avoir pris le temps de partager vos impressions sur notre hôtel.La satisfaction du client est notre priorité et leurs commentaires nous aident à nous améliorer.Nous regrettons de ne pas vous avoir donné entière satisfaction et nous nous en excusons.Cordialement.

6/10 Okay

carla

Stayed 2 nights in Jul 2022
Response from Marion on 21 Jul 2022
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre avis sur notre établissement. Nous prenons bonne note de vos remontées et ferrons un points en ce sens avec les différents services concernés, La satisfaction de nos clients est notre priorité et leur retour nous aide à nous améliorer. Cordialement

10/10 Excellent

Adeniyi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional.
Stayed 2 nights in Jul 2022
Response from Marion on 21 Jul 2022
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre avis sur notre établissement. Nous prenons bonne note de vos remontées et ferrons un points en ce sens avec les différents services concernés, La satisfaction de nos clients est notre priorité et leur retour nous aide à nous améliorer. Cordialement

10/10 Excellent

Joanne

Stayed 1 night in Jul 2022
Response from Carla on 2 Nov 2022
Bonjour,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel et votre bonne note.Nous sommes heureux que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Cordialement.