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Reviews of Andamantra Resort and Villa Phuket

4 out of 5
Andamantra Resort and Villa Phuket
290/1 Prabaramee Rd., Patong, Phuket

Reviews

6.8
Rating 10 - Excellent. 74 out of 366 reviews" "
Rating 8 - Good. 116 out of 366 reviews" "
Rating 6 - Okay. 73 out of 366 reviews" "
Rating 4 - Poor. 64 out of 366 reviews" "
Rating 2 - Terrible. 39 out of 366 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Amber

Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024

2/10 Terrible

Peggy

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No staff to help with luggage upon arrival. We had 5 luggages with 3 kids and a stroller, lugged our own luggage up a flight of stairs to lobby. Waited over 30 minutes to get checked in. This resort is huge with very limited shuttle carts so it was extremely inconvenient to get to places within the resort. There is also no elevator. Morning of check out we called front desk at 6:30am for someone to help with our luggage. Waited 30 minutes, called again and staff finally came 10 minutes after calling the second time. Needless to say we didn’t have time to have breakfast and was in a major rush because of the delay from staff. How this resort markets themselves as 5 star is beyond me. Do not recommend this resort.
Stayed 4 nights in Mar 2024

6/10 Okay

NIMISH

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Cleaning staff is very rude, They does not clean rooms properly. I checked in and found sand on the bed with bedsheet over it. Similarly room was not cleaned next day. When asked cleaning staff to do it again they replied very rudely. Staff in Tower 7
Stayed 3 nights in Jan 2024
Response from Mhing on 19 Feb 2024
Dear NIMISH,We apologize for the experience you had with our cleaning staff. This is certainly not the level of service we aim to provide. Your feedback is valuable to us, and we will address this issue with our team to ensure it does not happen again. If there is anything else we can do to make your stay more comfortable, please let us know.Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and views
The staff were very friendly. Check in/out was simple enough. The location is excellent. There are a few pools. It pretty much has everything you could need. We had the honeymoon room. It was our actual honeymoon but no real fuss was made for us. The rooms are slightly dated. Overall it was an interesting excellent stay. The only negative was our room was quite far from the actual lobby but that is at the cost of some excellent views. The hotel do provide transport from your room so you can use this if needed. I’m still easy to book tours and taxis from the lobby
Stayed 3 nights in Jan 2024
Response from Mhing on 19 Feb 2024
Dear James,Thank you for sharing your experience with us. We're glad to hear that you found our staff friendly and that your check-in/out process was smooth. We're sorry to hear that you felt your honeymoon was not as celebrated as you'd hoped, and we appreciate your feedback on the room's distance from the lobby. We're pleased to hear that overall, you had an excellent stay and enjoyed our location and amenities. If there's anything else we can do to improve your experience, please let us know. We hope to welcome you back for another great stay soon!Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

6/10 Okay

Elijah

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
House keeping was terrible, couldn’t get towels.
Stayed 7 nights in Jan 2024

4/10 Poor

Shannon

Disliked: Staff & service, property conditions & facilities
This is just solely based on my experience. When I first checked in the room was half way cleaned. I had no towels and there were strands of hair on the pillows. I don’t think they ever dust. Where the head lamp was at was extremely dirty and dusty. I’ve stayed a total of 6 days. I asked for an iron or steamer because one was not in my room. I never received it, even after being reassured that one will get to me. I asked everyday for an iron and never received it. In my room there seemed to be some type of plumbing issues with the toilet. After every like 5 flushes the toilet gets clogged. The bed wasn’t the most comfortable but I can look past that. The jacuzzi on the balcony needs major renovation. I used it one time and the paint from the jacuzzi from where my skin was in contact with the jacuzzi, peeled off and was stuck into me. I did like location of the hotel. There’s a 7-11 right outside the property, which was convenient. It’s about a 5-10 ride to patong beach and bangla road. The food was also mediocre. Not the best but definitely not the worse. Overall, would I stay here again, probably not. Do I recommended this hotel? No I do not.
Stayed 5 nights in Jan 2024
Response from Mhing on 19 Feb 2024
Dear Shannon,Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay. It is disappointing to learn about the cleanliness issues you encountered, as well as the lack of response to your requests for amenities. Please know that this does not reflect the high standards we strive to maintain.We have addressed your concerns with our housekeeping team to ensure that such oversights are not repeated in the future. Your feedback regarding the condition of the jacuzzi and the comfort of the bed has also been noted, and we will look into these matters promptly.We appreciate your positive comments about our location and nearby amenities. Your feedback is invaluable to us as we continuously work towards improving our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Warm regards,Panumas N.General ManagerAndamantra Resort & Villa Phuket290/1 Prabaramee Road, Patong, Kathu, Phuket 83150, ThailandT: +66 (0) 7637 0400 F: +66 (0) 7637 0444 Email : gm@andamantra.com

4/10 Poor

Edwin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon entering our room, we were overwhelmed by the smell of paint, and then we noticed the paint stains on the floor, and it was a room that were newly painted for high season, and immediately people get stuffed in there. They should clean the rooms thoroughly and make sure the toxic fumes are completely gone before letting people stay in there. Also, the shower drain needs to get declogged. The water flooded the bathroom because hair built up in the drain preventing water to flow freely when taking a shower. Also on the balcony, the tea table was covered with cement, the builders probably lived in that room.
Stayed 2 nights in Dec 2023

2/10 Terrible

Jack

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of construction on the property. Lots of noise, dirt, exposed construction areas and debris. I do not recommend staying here for now. Maybe next year when all upgrades are done this will be a nice place. For now I would recommend staying somewhere else. Even if you complain the staff won’t help you much. They do have a nice breakfast and upper pool area. If you are staying in the area above the big upper pool you will be ok. Anywhere lower than the upper pool save yourself a big disappointment. Lots of other properties to stay at around here.

2/10 Terrible

Ahmad

Disliked: Cleanliness, property conditions & facilities
Very old property, it's for sure not 4 stars hotels as what Expedia rate this property, it not even 2 stars, its the worst hotel i ever stayed in
Stayed 4 nights in Jun 2023

10/10 Excellent

Rhyes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort is lovely, staff were very attentive. Room was a little bit worn, but in a tropical climate, that’s to be expected. Air condition worked amazingly! Food was delicious too and not over the top expensive. Lots of different choices at the buffet breakfast. The resort is on the side of a mountain so does have a lot of stairs, but you can get shuttle from rooms to lobby.
Stayed 5 nights in May 2023

4/10 Poor

Shiv

Stayed 1 night in May 2023

6/10 Okay

Christina Carrie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Definitely gone down hill since our last visit in 2017 😔
Stayed 8 nights in Apr 2023

2/10 Terrible

Banthita

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Vinh

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We stayed In the honeymoon room 1 king bed with an out door jacuzzi tub on the balcony .... way too hot and dusty to use the jacuzzi tub so its useless ...roooms are very out dated and have alot of moldy smells ... we kept finding dark black hairs short and long all over the bed and room .. we both have dyed blond hair so we knew it wasnt ours. Towels are extremely thin and tearing at the corners This reflects the low price of the hotel... If you can overlook all that then its a great hotel in a great location close to all the main tourist attractions and night life.. Breakfast was basic ..pool was nice staff were friendly.. hotel is set on a steep hill so required mini trucks to take you from room to anywhere in hotel.. If you just need place to crash safely at night ..this is the perfect place.. if you have high expectations and money to spend then I recommend a higher end hotel so you wont be dissapointed or pointing out their numerous faults
Stayed 3 nights in Apr 2023

2/10 Terrible

Battuya

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was terrible, didn’t get my room first day that room I got toilet used then they move me other room which is not I booked too also no towels at all I asked towels, towels were disgusting. I asked for make a room just one time they didn’t change sheets and used my toilet didn’t clean too. Reception was horrible rude. Furniture are so old not like photos
Stayed 5 nights in Mar 2023

8/10 Good

Suet Ying Winnie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Excellent service, location and view
Even issues happened during our stay. But Front Office Manager - Pond assist solve the problem with her professional service. Besides, Front Office - Jimmy and Joy are friendly. Hotel location and views are excellent. But rooms facilities are ageing. Suggest to renew or it waste the location and view.
Joy
Jimmy
Stayed 7 nights in Mar 2023

2/10 Terrible

Nemo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was given the wrong rooms because they sold the rooms we reserved and paid for until the next day. A/C didn't work. You have to take a security truck to and from building. When you call for pick up they don't come. Rooms are dirty. Stains on bed broken knobs broken faucet.
Stayed 3 nights in Feb 2023

6/10 Okay

Adel

Travelled with family
Disliked: Cleanliness, staff & service
The pool, view and restaurant were all amazing but the hotel room is very run down and old needs renovation.
Stayed 7 nights in Feb 2023

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2023

4/10 Poor

Rhonda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what it is cracked up to be!
Looks good on the surface but there were many problems! Several of us traveling together and we had several rooms. All rooms look run down and like they haven't been updated since being built. My room, had a leaking toilet and we had a couple bugs in the restroom (thinking due to the water leak), and the rooms have lists of items you'll be charged for if taken but several listed items were never in any of our rooms (even a 2nd room I was moved to). This is very concerning! My second room, the shower door wasn't set properly so it wouldn't shut so water flows out the shower. Another family member's room, water backed up so flowed out the shower. My first room, the room door sometimes wouldn't catch so we always moved stuff into family members' rooms for safety. Techs would come and leave saying they'd return and never would. We had to wait to move rooms on our 3rd day even with the continued problem! Also, shuttle service was limited though we were told to use it instead of walking to our rooms/lobby...we had to walk up/down hill due to often having to wait with no shuttle in sight. This location comes off as top notch but it truly fell short and no accommodations were made for us since we paid through hotels.com instead of the hotel directly...at least that was the reasoning they provided.
Stayed 3 nights in Jan 2023

4/10 Poor

Nurshirah

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Close to the beach.

2/10 Terrible

Hanifa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean
This hotel is not clean. And customer service ok. The hotel is on a uphill. The AC was not working. So you have to do hiking to go to your room or breakfast room. I cancelled and rebooked 4 points at Sheraton instead.
Stayed 3 nights in Nov 2022

2/10 Terrible

Joel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
There are definitely some really nice view points for great photos & Chef Pee was outstanding and only staff member to make guests feel welcome but thats it ,other staff was rude front desk 1 hr delay check ins with poor communication false advertising on rooms moved rooms twice still not to have ocean facing room with deluxe king bed, amenities not qorking properly daily never got to use bath the whole trip as never got cleaned even when asked to do so Got double charged on food and drinks than also got charges to room when we never billed to our room amd always paid cash for all our food and drink through the resort espically from blue horizon bar not enough staff on at bar and when there was 3 or more they just stood around talking amongst themselves would take 10-15 mins for them to take ypur order than usually another 5-10 mins before you would receive drinks ,both spas and sauna rooms was never mentioned when check in than qhen asked they only point ypu to the day spa whoch didnt have the sauna or public spas to use.Wifi was non existence most the day be lucky if ot worked for 20 mins before cutting out and having to constant refresh or restetting wifi through out resort was what we was been told . Overall i will never recommend your resort to anyone

6/10 Okay

LAT MYO

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
need to wait bulky to go to our room, the reception lady staffs are un patient, they even like to shout.
Stayed 3 nights in Aug 2022

10/10 Excellent

Anand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It should need escalator or Elevator or frequent shuttle service to room. I was on Building 9 , i had to wait for shuttle service often.
Stayed 1 night in Jul 2022

8/10 Good

Dale Patrick

Liked: Cleanliness, staff & service, amenities
everyone was very friendly!! The wall plugs didn't need adapters for my chargers. Wi-fi was good & air worked great!!
Stayed 12 nights in Jul 2022

6/10 Okay

Jeremy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Disappointingly Very Average
We stayed in the largest and most expensive room in the hotel and received no special treatment whatsoever. Buffet breakfast was disappointingly very basic and virtually the same every day with only one cerial option (cornflakes). Most of the hot food was based around eggs and no bacon at all. Local dishes were dull. Two options for juice. Breads and fruit were basic also. Omelettes were up to expected standard. Room had more than the usual number of defects you expect in Thailand and had to have the maintenance team out several times to fix shower handles, electrical switches and pool issues. The cleaners were good and kept the rooms and bedrooms clean and well presented. Room service was slow and also not very good. No atmosphere in hotel because everyone seems to go outside to eat or drink. Hotel is so steep that you need to take a small truck to go anywhere and you spend quite a lot of time waiting for them to arrive. The check in staff are very slow, seemingly incompetent and also not very friendly. We were not welcomed at all on arrival. Travel desk was very good and helpful. There is a 7/11, massage and clothes washing shops right next to the hotel which is really convenient. 200 baht ride to Patong central beach. Best local food is the street stalls on the beach road 250m north of the hotel entrance or the Sunset Bar across the road from the hotel. Would only get cheapest room available if I ever stayed again (which is unlikely).
Stayed 7 nights in Jun 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Overall an ok experience, but not staying again.
Overall, just an okay experience. Location is good, but not really beachfront. The food is serviceable. The place is a bit dated and run down. Pools are nice. The kids had a fun time on the slide. The most difficult part about the resort is the difficulty getting to and from the room. The hotel is built onto a hill and is too steep to walk. You have to take the hotel shuttles to get around the property and they are not always there very quickly. The staff could use some training on how to be hospitable, but I do feel bad for them. They have a hard job, especially with all of the Indian and Middle Eastern tourists who don't care to follow the rules.
Stayed 5 nights in Jun 2022

10/10 Excellent

Alfred Herbert

Stayed 5 nights in May 2022

6/10 Okay

Paphawarin

Stayed 2 nights in May 2022

8/10 Good

Tod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

4/10 Poor

Kieran

Stayed 20 nights in Apr 2022

8/10 Good

Chloe

Travelled with partner
Liked: Amenities, property conditions & facilities
Pool was great and nice location close to the beach
Stayed 2 nights in Apr 2022

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Charged for an umbrella that was never in the room.
Stayed 3 nights in Mar 2022

2/10 Terrible

Tyler

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away, they charge for umbrella that was never in room, also have to take shuttle to room from lobby, sometimes waited 15 mins for shuttle to room. No power outlets to charge phone except by TV, had to unplug tv to use.
Stayed 2 nights in Mar 2022

10/10 Excellent

Amritpal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful scenery overlooking the beach. Friendly staff, clean property.
Stayed 7 nights in Mar 2022

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Wonderful staff!!!
While this resort does not have the look of a 4 star hotel on your arrival, it quickly grows on you! The staff are bar none the BEST in all of a Phuket. They repeatedly went above and beyond to assist in whatever we needed and I left having met some wonderful people! The breakfast is yummy and has lots of variety, plus a beautiful view. The pool is clean and service os top notch. THE SPA TREATMENT IS INCREDIBLE. Ming, the spa manager is amazing and so helpful and sweet, I went twice in three days because her massage package was the best I’ve ever had! My only complaints was that housekeeping was a little relaxed and I didn’t have towels a couple days and found it hard to get any and I had to request they clean a very obviously used tub and wipe down all the table from the previous clients. The room was not very clean on my arrival at all and I ended up Using Clorox wipes to clean because the tables and tub were pretty yuck. The linen and beds were clean and the housekeeping staff so Friendly.
Stayed 7 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
The front desk staff were very helpful! The service staff was friendly and prompt. The daily views from the room and pools overshadows any issues of access of being located on the hill or age of property.
Stayed 2 nights in Feb 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

Kaycee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing experience. The staff were lovely, great view, everything we were hoping for/expecting!
Stayed 7 nights in Feb 2022

10/10 Excellent

Warren A

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great property for the value. Friendly staff. Clean rooms
Stayed 7 nights in Jan 2022

2/10 Terrible

Gudmundur

Disliked: Staff & service
disaster service attitude
This resort have serius problem regarding service. Staff are porly trained and have no service attitude. First when I came here I had to pay 1500 bath in deposit whith out no explanation and the 2 ningth fully paid this is first time I vitness that here in Thailand The location is good and this has potential to be great If not for the sevice attitude I triet to have dinner at one of the resturant All the staff vas at the bar with 2 or 3 customer and no one to look after the table I finisht the first course when I gave upp went to the bar to pay the bill becorse no one paid attention to the table
Stayed 2 nights in Jan 2022

10/10 Excellent

Aisan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect!
Stayed 7 nights in Dec 2021

4/10 Poor

GARGEE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Reception not good at all, Room not ready not many options for vegetarians in breakfast menu hard to communicate
Stayed 3 nights in Dec 2021

6/10 Okay

Benjamin

Disliked: Cleanliness, amenities, property conditions & facilities
My room was outdated and old. A lot of dust around, Door bell isn’t working, phone unable to hear the ring sound when someone call. Service is ok, beautiful property, But maybe guestrooms renovation needed soon otherwise require maintenance up to the standard.
Stayed 1 night in Dec 2021

8/10 Good

Zackary

Beautiful view, slow wifi
The location and view from the resort are great. It's also a very large resort with multiple swimming pools throughout, each providing a gorgeous view looking out over Patong and the sea. The resort is also obviously older and it shows that age a bit. The rooms could use a refresh, but it wasn't so bad that it impacted the stay. My only real complaints would be about WIFI (extremely slow) and accessibility. To get back and forth from your room to the main entrance you have to use their shuttle system or hike the very steep road (or pathway) up and down. This means you spend a lot of time waiting to go down and back up when you return. Overall I liked the stay here but it would not be my first choice when I go back.
Stayed 7 nights in Nov 2021

10/10 Excellent

James, Draper

Liked: Cleanliness, staff & service
The staff and property were fantastic and from the United States I will highly recommend this facility and I will be back. Thanks again staff you went above and beyond
Stayed 7 nights in Oct 2021

4/10 Poor

Roy

Business traveller
Disliked: Property conditions & facilities, room comfort
Location: Great Room: Great view, old and needs to be updated. Internet: Horrible Breakfast: Horrible
Stayed 7 nights in Aug 2021

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, room comfort
Perfect Patong resort for the less picky guests
We stayed in the Grande Deluxe Ocean Facing Room. It was a little more expensive, but the view was worth it. We stayed here for 14 days using the Phuket Sandbox Program. Here are the positive aspects of the resort: - Location: a 10 min walk to Patong main stripe. At the bottom of the hill, there's LOTSSSs of restaurants, a 711, a laundry service place, a massage place to rent motorbikes, and even a local night market by the ocean. We felt like the "fun" part of Patong was accessible but not in our face. - Views: Because the resort is on a hill, there are many many beautiful views from the top dining area, our room, and the Tropics Pool. Each morning, and sunset, we had a stunning view of the ocean.  It felt like being at a super luxurious resort but half the price.  I'll get to why it's half the price later. We were in Building 3, so we opted for the smaller pool, and it felt like we had the pool to ourselves. When we wanted to eat by the pool, we walked to the top pool and stayed there. - Service: FANTASTIC! I think it's because I speak Thai that I received this level of service, but everyone was so accommodating and helpful. Here are examples: - Jay (she moved our rooms because we were not happy with having two twins. She also helped moved the Covid test for us twice). - Oil and Hight (They helped our German friend upgrade rooms) - High (Printed our release forms early) CONS - The hotel is OLD and needs renovating - Breakfast lacks variety Overall: Highly rec
Stayed 14 nights in Jul 2021

8/10 Good

Wing Hang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2021